Survey responses are anonymous.
1.

Type of customer taking our survey?
End User
Authorized Distributor
Other Distributor / Reseller
2.

How long have you been purchasing Simplex products?
0 months to less than 1 year
1 year to less than 3 years
3 years or more
3.

How often do you use or sell our products?
 Don't Use Daily Weekly Monthly  
Hydraulic Cylinders  
Hydraulic Pumps  
Hydraulic Tools  
Mechanical Jacks  
4.

Where do you purchase our product ?
Local Distributor - Store
Online
Direct
5.

How do we rate on the following attributes?
 Totally Satisfied Satisfied Dissatisfied Does not apply  
Customer service experience  
On-time delivery of service  
Our website  
Quality of service  
Technical Support  
6.

How do we rate in comparison to other companies that offer similar products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
7.

How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.
8.

Have you ever recommended Simplex products to others?
Yes
No
9.

Do you have any suggestions for improvements, or product additions you would like added to the Simplex Product Line?
 

  • 350 characters left.
10.

How would you rate your overall level of satisfaction with us?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
  • Comment:

  • 500 characters left.