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Online Store Customer Satisfaction Survey
1.

Have you visited our Las Vegas location(s)?
Visited and made a purchase
Visited but did not purchase
Have not visited
2.

How did you learn of our online store?
Card or other material from Las Vegas store
Employee
Friend/family member
Web search/surfing
Other  
3.
In the last 12 months, how many times did you visit our online store?
None
1 - 2 times
3 - 5 times
6 - 10 times
11 - 20 times
More than 20 times
4.
When was the last time you made a purchase at our online store?
In the last week
In the last month
In the last 3 months
In the last year
Over a year ago
Have never purchased online
5.
The last time that you visited, why did you visit our online store?
Just browsing
To buy something for myself
To buy a gift
Re-directed by another website
Other  
6.
The last time you visited our online store, did you...
Buy exactly what you were looking for
Buy something in addition to what you were looking for
Buy something other than what you were looking for
Buy nothing
Other  
7.
Overall, how satisfied were you with your shopping experience in our online store?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
8.

Please rate your satisfaction with the following attributes of our online store.
 Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied 
Convenience
Range of products
Price
Purchase procedure
Quality of products
Product Images
Product Descriptions
9.

Please indicate the degree to which you agree/disagree with the following statements.
 Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree 
The overall website experience is positive
The website is attractive
The website is easy to navigate
Images of the products give a good sense of the actual product
Supplementary information such as size, weight, colors, etc. is depicted clearly
It is easy to contact the customer service staff via email or chat
  • Comment:

  • 500 characters left.
10.
Please indicate the degree to which you agree/disagree with the following statements about our products.
 Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree 
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products delivered on time
  • Comment:

  • 500 characters left.
11.
Would you recommend our online store to a friend or colleague?
Yes
No
12.
How likely are you to shop at our online store again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
13.
Do you have any suggestions for improvement?
 

350 characters left.