Overall Survey Results:


Roland J Gomez Jr & Dina L Pauley Survey


1Please enter the information indicated below.
 
AnswerNumber of
Responses
First Name 62
Last Name 62
Email Address 61

   
2Have you used Roland Gomez in the past for your mortgage needs?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
34 54.8%
No
   
27 43.5%
Other
   
1 1.6%
No Responses
 
00.0%
 Totals62100%

3During your loan process we updated you frequently as to the status of your loan. Please pick an option below that expresses how often you would to have liked to been updated.
 
Answer
0%100%
Number of
Responses
Response
Ratio
Every day
   
7 11.2%
Every week
   
12 19.3%
Every 2 - 3 weeks
   
1 1.6%
Every month
 
0 0.0%
I was updated perfectly as to the status of my loan.
   
40 64.5%
Other
   
2 3.2%
No Responses
 
00.0%
 Totals62100%

4Who did you speak with more frequently?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Roland
   
45 72.5%
Dina
   
3 4.8%
Both The same
   
14 22.5%
No Responses
 
00.0%
 Totals62100%

5How would you rate your level of satisfaction with the originator - Roland J Gomez Jr    
 
Answer
0%100%
Number of
Responses
Response
Ratio
Highly satisfied
   
61 98.3%
Somewhat satisfied
   
1 1.6%
Neutral
 
0 0.0%
Somewhat dissatisfied
 
0 0.0%
Highly dissatisfied
 
0 0.0%
Other
 
0 0.0%
No Responses
 
00.0%
 Totals62100%

6How does he rate on the following attributes?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses
Rating
Score*
Customer service
   
61 4.6
Professionalism
   
62 4.6
Response Time
   
61 4.6
Understanding customers' needs
   
62 4.5
Turn Time
   
62 4.5
Costs
   
60 4.3
Loan Origination Knowledge
   
62 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


7If you dealt with Dina Pauley the processor how would you rate her?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses
Rating
Score*
Customer service
   
47 4.4
Professionalism
   
47 4.5
Response Time
   
47 4.4
Understanding customers' needs
   
46 4.4
Knowledge on her job
   
46 4.5
Loan Origination Knowledge
   
46 4.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


8How likely are you to continue doing business with us?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
59 95.1%
Somewhat likely
   
2 3.2%
Neutral
   
1 1.6%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
 
00.0%
 Totals62100%
9In terms of how quickly we closed your loan would you say we are:
 
Answer
0%100%
Number of
Responses
Response
Ratio
Extremely Slow
   
1 1.6%
Slow
 
0 0.0%
Fast
   
13 20.9%
Lightening Quick
   
10 16.1%
We definately know how to meet the customers needs
   
38 61.2%
No Responses
 
00.0%
 Totals62100%

10How likely is it that you would recommend our services to a friend or colleague?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
 
62 100.0%
Somewhat likely
 
0 0.0%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
 
00.0%
 Totals62100%
11What is your gender?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
26 41.9%
Female
   
33 53.2%
Prefer not to answer
   
2 3.2%
No Responses
   
11.6%
 Totals62100%
12Which category describes your age?
 
Answer
0%100%
Number of
Responses
Response
Ratio
18 - 24
   
3 4.8%
25 - 34
   
15 24.1%
35 - 44
   
18 29.0%
45 - 54
   
11 17.7%
55 - 64
   
12 19.3%
65 or older
   
3 4.8%
Prefer not to answer
 
0 0.0%
No Responses
 
00.0%
 Totals62100%
13Do you have any suggestions for improving our services?
 
 Number of
Responses
  23
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