Overall Survey Results:

CFUnited ColdFusion Server Survey

What type of hosting service do you use:

Answer

100%

Number of
Responses

Response
Ratio

Shared

130

31.7%

VPS

15.1%

Virtual/Cloud

9.7%

Colocation

12.2%

Dedicated

147

35.9%

Internal

140

34.2%

Don't Know

<1%

Other

1.7%

Totals

409

100%

How many servers do you host?

	Number of Responses
	395

How many websites do you host?

	Number of Responses
	395

Do you currently utilize managed services for:

Answer

100%

Number of
Responses

Response
Ratio

Backups

240

71.6%

Monitoring

204

60.8%

Firewall and VPN

186

55.5%

Intrusion Detection and Prevention

110

32.8%

Disaster Recovery

115

34.3%

Patching

28.0%

Clustering

15.5%

Other

3.2%

Totals

335

100%

Where do you host?

Answer

100%

Number of
Responses

Response
Ratio

Internally

176

43.8%

Edgeweb

4.4%

Hosting.com

7.4%

Rackspace.com

4.9%

INETU

<1%

Hostmysite.com

8.9%

CFXHosting

<1%

CFDynamics

1.7%

Intermedia.NET

<1%

FusionLink

<1%

CFMXHosting UK

<1%

Hostway

1.2%

The Planet

1.4%

Verio

<1%

Navisite

<1%

Peer 1

<1%

1 & 1

1.7%

Media 3

0.0%

CrystalTech

9.2%

Amazon Cloud

4.2%

Other

175

43.6%

Totals

401

100%

In reference the primary provider you chose above, how long have you used their hosting service? (Please include provider name in your answer)

	Number of Responses
	366

In reference to the secondary provider you chose above, how long have you used their hosting service? (Please include provider name in your answer)

	Number of Responses
	203

In reference to the provider(s) mentioned above, how would you rate them?

1 = Terrible , 2 = Acceptable , 3 = Average , 4 = Good , 5 = Superior

Answer

Number of
Responses

Rating
Score*

Primary Company

352

4.1

Secondary Company

167

3.8

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Terrible , 2 = Acceptable , 3 = Average , 4 = Good , 5 = Superior

Answer	1	2	3	4	5
Primary Company	8 (2.3%)	23 (6.5%)	30 (8.5%)	150 (42.6%)	141 (40.1%)
Secondary Company	5 (3.0%)	17 (10.2%)	32 (19.2%)	68 (40.7%)	45 (26.9%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Primary Company

43%

40%

352

4.1

Secondary Company

10%

19%

41%

27%

167

3.8

Please rank the following facters in choosing a hosting company:

1 = Least

Answer

Number of
Responses

Ranking
Score*

Cost

365

5.6

Reputation

365

5.3

Flexibility

365

4.9

SLA

365

4.6

24/7 Support

365

5.5

Control Panel

365

4.1

Location

365

3.6

Uptime

365

6.2

ColdFusion Experience

365

5.0

*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.

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1 = Least

Answer	1	2	3	4	5	6	7	8	9
Cost	29 (7.9%)	27 (7.4%)	31 (8.5%)	43 (11.8%)	43 (11.8%)	33 (9.0%)	43 (11.8%)	49 (13.4%)	67 (18.4%)
Reputation	22 (6.0%)	39 (10.7%)	30 (8.2%)	39 (10.7%)	46 (12.6%)	70 (19.2%)	40 (11.0%)	48 (13.2%)	31 (8.5%)
Flexibility	16 (4.4%)	22 (6.0%)	51 (14.0%)	82 (22.5%)	63 (17.3%)	45 (12.3%)	43 (11.8%)	25 (6.8%)	18 (4.9%)
SLA	41 (11.2%)	49 (13.4%)	45 (12.3%)	35 (9.6%)	50 (13.7%)	49 (13.4%)	44 (12.1%)	39 (10.7%)	13 (3.6%)
24/7 Support	21 (5.8%)	24 (6.6%)	36 (9.9%)	44 (12.1%)	49 (13.4%)	52 (14.2%)	45 (12.3%)	58 (15.9%)	36 (9.9%)
Control Panel	52 (14.2%)	63 (17.3%)	65 (17.8%)	33 (9.0%)	35 (9.6%)	38 (10.4%)	39 (10.7%)	28 (7.7%)	12 (3.3%)
Location	124 (34.0%)	68 (18.6%)	35 (9.6%)	24 (6.6%)	17 (4.7%)	10 (2.7%)	25 (6.8%)	22 (6.0%)	40 (11.0%)
Uptime	20 (5.5%)	30 (8.2%)	24 (6.6%)	24 (6.6%)	32 (8.8%)	35 (9.6%)	39 (10.7%)	61 (16.7%)	100 (27.4%)
ColdFusion Experience	40 (11.0%)	43 (11.8%)	48 (13.2%)	41 (11.2%)	30 (8.2%)	33 (9.0%)	47 (12.9%)	35 (9.6%)	48 (13.2%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Ranking
Score*

Cost

12%

13%

18%

365

5.6

Reputation

11%

13%

19%

11%

13%

365

5.3

Flexibility

14%

22%

17%

12%

365

4.9

SLA

11%

13%

12%

10%

14%

13%

12%

11%

365

4.6

24/7 Support

10%

12%

13%

14%

12%

16%

10%

365

5.5

Control Panel

14%

17%

18%

10%

11%

365

4.1

Location

34%

19%

10%

11%

365

3.6

Uptime

10%

11%

17%

27%

365

6.2

ColdFusion Experience

11%

12%

13%

11%

13%

10%

13%

365

5.0

What would you like your hosting provider to do that they are not current doing?

	Number of Responses
	205

Which version of CF are you using?

Answer

100%

Number of
Responses

Response
Ratio

CF 5

4.1%

CF 6

3.7%

CF 7

106

26.1%

CF 8

291

71.8%

CF 9

184

45.4%

Enterprise

161

39.7%

Standard

130

32.0%

Railo

12.5%

BlueDragon

1.7%

Totals

405

100%

What Operating System do you use?

Answer

100%

Number of
Responses

Response
Ratio

Windows

344

85.1%

UNIX

110

27.2%

Totals

404

100%

How many CF instances do you use?

Answer

100%

Number of
Responses

Response
Ratio

160

40.0%

17.2%

12.7%

10.0%

8.5%

Other

15.5%

Totals

400

100%

What are you using to monitor CF

Answer

100%

Number of
Responses

Response
Ratio

FusionReactor

125

31.0%

SeeFusion

8.9%

ColdFusion Enterprise built in monitor

126

31.3%

Other - homebrew

21.1%

Nothing

115

28.6%

Totals

402

100%

What is your database backend platform?

Answer

100%

Number of
Responses

Response
Ratio

SQL Server

300

73.7%

MySQL

170

41.7%

Oracle

14.0%

Postgres

3.4%

Access

6.3%

Other

3.4%

Totals

407

100%

What is the most common types of problem you have with your ColdFusion solutions

Answer

100%

Number of
Responses

Response
Ratio

Overall Performance

21.2%

Stability / Crashes

23.0%

Running out of memory

121

31.7%

Slow page response times

125

32.8%

Database Issues

13.9%

Bugs / Quality Issues

18.3%

Session Peaks / Spiders / Bots overloading site

17.3%

Other

15.2%

Totals

381

100%

How often do you experience problems on your site:

Answer

100%

Number of
Responses

Response
Ratio

More than once per day

2.4%

Once per day

1.9%

A few times per week

13.5%

A few times per month

141

34.6%

A few times per year

156

38.3%

Never

5.8%

Other

5.1%

Totals

407

100%

How do you deal with problems:

Answer

100%

Number of
Responses

Response
Ratio

Restart each time after a problem

154

39.1%

Examine log files after a problem and fix the errors

254

64.6%

Proactively monitor the server for potential problems and try to fix them before they occur

171

43.5%

Other

12.7%

Totals

393

100%

When was the last time you had a problem with your site?

	Number of Responses
	353

For how long was your service impacted?

	Number of Responses
	343

What was the cause?

	Number of Responses
	337

Is your site considered mission critical?

Answer

100%

Number of
Responses

Response
Ratio

Yes

206

50.7%

144

35.4%

Other

8.8%

No Responses

4.9%

Totals

406

100%

If yes to question 22, do you have an SLA (Service Level Agreement)?

Answer

100%

Number of
Responses

Response
Ratio

yes

124

30.5%

158

38.9%

No Responses

124

30.5%

Totals

406

100%

How many hits does your website service per day?

	Number of Responses
	342

Do you load test your site?

Answer

100%

Number of
Responses

Response
Ratio

yes

107

26.3%

258

63.5%

Other

4.6%

No Responses

5.4%

Totals

406

100%

Do you have a staging server?

Answer

100%

Number of
Responses

Response
Ratio

yes

265

65.2%

120

29.5%

No Responses

5.1%

Totals

406

100%

What was the last time you tested a restore from backup?

	Number of Responses
	354

Do you have special hosting needs?

Answer

100%

Number of
Responses

Response
Ratio

PCI

52.9%

HIPAA

23.9%

SAS70 Type II compliant datacenter

17.9%

Other

23.0%

Totals

117

100%

What other languages do you host:

Answer

100%

Number of
Responses

Response
Ratio

.Net

104

42.2%

PHP

151

61.3%

Java

30.8%

Rails

4.8%

Other

11.7%

Totals

246

100%

Your CF trends - are you expecting to have:

Answer

100%

Number of
Responses

Response
Ratio

More CF projects

238

58.6%

Less CF projects

8.3%

About the same CF projects

112

27.5%

No Responses

5.4%

Totals

406

100%

Do you see your ColdFusion hosting requirements:

Answer

100%

Number of
Responses

Response
Ratio

Growing

236

58.1%

Shrinking

7.3%

Remaining the same

124

30.5%

No Responses

3.9%

Totals

406

100%

What is your role in hosting decisions:

Answer

100%

Number of
Responses

Response
Ratio

Decision maker

244

61.4%

Make Recommendation

172

43.3%

Not Involved

8.3%

Other

1.7%

Totals

397

100%

Comments

	Number of Responses
	48

Please enter the information indicated below to be entered in the raffle.

Answer	Number of Responses
First Name	377
Last Name	376
Company Name	320
Work Phone	301
Email Address	375
Address 1	322
Address 2	69
City	328
State/Province (US/Canada)	324
Postal Code	334
Country	355

Please contact me about

Answer

100%

Number of
Responses

Response
Ratio

CFUnited discounts

67.6%

Hosting services

24.4%

Server monitoring tools

43.8%

Server performance tuning

40.2%

Load testing

31.6%

Code review

23.7%

Security audit

20.1%

Other

10.0%

Totals

139

100%

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