Dimplex Thermal Solutions Parts Satisfaction Survey
Required Required Question(s)
1.

How long has it been since you purchased a part from us?
Within the last month
1 to 6 months
6 months to 1 year
1 year to 2 years
2 years of more
2.

Which of our Products/Services do you use? Select all that apply.
Chillers
Service
Parts
Other  
3.

When do you expect to purchase any of the following:
 Within a Week 1 - 3 Weeks 1 - 2 Months 2 - 4 Months More than 4 Months No Plans to Purchase 
Chiller
Service
Parts
  • Comment:

  • 500 characters left.
4.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Required 5.

How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average N/A 
Customer Service
Professionalism
Quality of Parts
Understanding Customers' Needs
Sales Staff
Price
On-Time Delivery of Parts
  • Comment:

  • 500 characters left.
6.

Do you have any suggestions for improving our Customer Service?
 

  • 350 characters left.
7.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.

How likely is it that you would recommend our Products/Services to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.
9.

Which of the following categories best describes your company?
Contractor/Service
End User
Other  
10.

Please rate the following attributes of our website: www.dimplexthermal.com
 Well Below Average Below Average Average Above Average Well Above Average N/A 
Ease of navigation
Freshness of content
Accuracy of information
Quality of content
Quantity of content
Customer Support
Meeting your needs
  • Comment:

  • 500 characters left.