Essentiels Spa et Beaute

Essentiels Spa Guest Services Questionnaire

Your experience at Essentiels is very important to us.  Please take 5 minutes and answer the 10 questions below, so we can better understand how well we are meeting your expectations and how we might improve.   We appreciate your thoughts.
 
1.

How long have you been a client of Essentiels?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.

What services have you experienced at Essentiels? Select all that apply.
Hair Cut, Style or Color
Manicure
Pedicure
Facial / Wax
Massage / Body Treatment
Makeup Application
Product Demonstration
Other  
3.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
4.

How would you rate your experience at Essentiels in the following areas?
 Poor Fair Good Excellent  
Ease of booking an appointment  
Check-in process  
Your pre-service consultation  
Quality of service(s) received  
Home care regimen explanation  
Check-out process  
Courtesy of entire staff  
Cleanliness of facility  
  • Comment:

  • 500 characters left.
5.


What do you think our FRONT DESK AND PHONE STAFF could do to improve your experience at Essentiels?
 

  • 50 characters left.
6.

What do you think our SERVICE PROVIDERS could do to improve your experience at Essentiels?
 

  • 50 characters left.
7.

What does another salon or spa offer or do well that you wish Essentiels would offer or do better?
 

  • 50 characters left.
8.

How likely are you to return to Essentiels?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
9.

How likely is it that you would recommend Essentiels to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
10.

Do you have any comments or suggestions for our improvement?
 

  • 350 characters left.