Survey : Questions

At Island Homes we aim to provide you with Estate Services that meet your needs and provide value for money. We would like to know what you think of our services and whether you think we are achieving these objectives.

Your views are important to us. Please take the time to complete this short survey letting us know where we are doing well and where you would like to see improvements. Your responses will be fed into a best value review and will help shape the way we deliver our services to you in future.

We publish caretaking duties on your estate notice boards, listing the tasks that are carried out on a daily, weekly, monthly and weekend basis by our staff.

	A - How would you rate the following Caretaking services?

1.

Daily Caretaking: Monday - Friday

	Very good	Good	Average	Poor
Lift cleaning
Cleaning of communal landings
Daily rotation of bins
Clearing of bin chute blockages
Cleaning of ground communal lobby
Removal of offensive graffiti

2.

Daily Caretaking: Monday - Friday

	Very good	Good	Average	Poor
Reporting of minor repairs and defects
Completion of minor repairs and defects
Litter picking from common areas
Communal light replacements
Cleaning of play areas

3.

Are you satisfied with the daily work schedule?

Very satisfied	Satisfied	Dissatisfied	Very dissatisfied

4.

Weekly Caretaking: Monday - Friday

	Very good	Good	Average	Poor
Cleaning of communal stairs and corridors
Cleaning of communal handrails
Cleaning of chute hoppers
Cleaning of bin chambers
Removal of drug paraphernalia
Removal of non-offensive graffiti

5.

Are you satisfied with the current weekly work schedule?

Very satisfied	Satisfied	Dissatisfied	Very dissatisfied

6.

Monthly Caretaking: Monday - Friday

7.

Are you satisfied with the current monthly work schedule?

Very satisfied	Satisfied	Dissatisfied	Very dissatisfied

8.

Weekend Caretaking: Saturday and Sunday

9.

Are you satisfied with the current weekend work schedule?

Very satisfied	Satisfied	Dissatisfied	Very dissatisfied

10.

Do you think the caretaking service could be improved?

Yes

No

Depends on cost

11.	Please detail any additional duties you would like the service to provide:
	350 characters left.

	B - Horticulture Services

12.

How would you rate each of the following horticulture services provided by the Estates Services team?

	Very good	Good	Average	Poor
Communal grass cutting
Communal weeding
Communal shrub planting
Communal bush pruning
Ground level tree maintenance

13.

How satisfied are you with:

14.

Do you think the Horticulture Service could be improved?

Yes

No

Depends on cost

15.	How could we improve this service?
	350 characters left.

	C - General

16.

How would you rate the following?

	Very good	Good	Average	Poor
Management of Estate services
Monitoring tick sheets provided in each block
Frequency of updates to information on the block notice boards

17.

How satisfied are you with:

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
The way in which Island Homes resolves Estate Services complaints
The information we provide about this service

	D - Estate Inspections

18.

Our monthly Estate Inspections have a low resident attendance. Would you be more likely to attend your local Estate Inspection with your Housing Officer if:

It started early evening i.e. after 5pm

It was undertaken early morning i.e. finished before 9am

It was on a weekend

I am not interested in attending

Other

19.

To help us monitor the level of responses received please tell us some information about yourself.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Home Phone:
Email Address:	emailaddress@xyz.com
Address 1:
Address 2:
City:
Postal Code: