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Overall Survey Results:


Middletown Storage Survey


1Required Have you ever rented storage anywhere else before coming to Middletown Self Storage?
 
Answer
0%100%
Number of
Responses		Response
Ratio
yes
   
69 73.4%
no
   
25 26.5%
No Responses
 
00.0%
 Totals94100%
2Required What made you choose Middletown Storage over other facilities? (Check all that apply.)
 
Answer
0%100%
Number of
Responses		Response
Ratio
climate and humidity controlled units
   
78 82.1%
nicer facility
   
73 76.8%
friendly, full time staff
   
64 67.3%
UHaul affiliation
   
18 18.9%
lower price
   
11 11.5%
convenient location
   
77 81.0%
on-site retail store
   
8 8.4%
excellent security
   
49 51.5%
someone referred me
   
8 8.4%
Other
   
9 9.4%
 Totals95100%
3How did you find out about Middletown Self Storage?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Newport County Chamber of Commerce
 
0 0.0%
Sakonnet Times
 
0 0.0%
Navy Newcomer`s Guide
 
0 0.0%
Newport Harbor Guide
   
1 1.0%
Verizon Yellow Pages
   
1 1.0%
Yellow Book
   
1 1.0%
WADK radio ads
   
2 2.1%
www.middletownstorage-
.com
   
3 3.1%
Word of mouth/ friend referred me
   
19 20.2%
Saw our sign
   
45 47.8%
Other
   
22 23.4%
No Responses
 
00.0%
 Totals94100%
4Required What was your reason for storing?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Moving
   
33 35.1%
Downsizing
   
14 14.8%
Storing other family members' belongings
   
15 15.9%
Divorce
 
0 0.0%
Other
   
32 34.0%
No Responses
 
00.0%
 Totals94100%
5Required What other services would you be interested in if Middletown Self Storage offered them? (Check all that apply.)
 
Answer
0%100%
Number of
Responses		Response
Ratio
Paper shredding events
   
27 28.7%
Car top carrier or bike rack rentals
   
6 6.3%
Storage shelving rentals
   
8 8.5%
Ebay or similar selling service
   
16 17.0%
UPS store or other postal service
   
19 20.2%
Propane tank exchange service
   
12 12.7%
Delivery acceptance service
   
10 10.6%
Records storage
   
9 9.5%
Moving helper referral service
   
12 12.7%
Not interested in any other services
   
37 39.3%
Other
   
7 7.4%
 Totals94100%
6Required How would you rate your move-in experience?
 
 1 = Unsatisfactory , 2 = Satisfactory , 3 = Good , 4 = Great , 5 = Excellent
Answer
12345
Number of
  Responses		Rating
Score*
Friendliness of staff
 
94 4.8
Helpfulness of staff
 
94 4.8
Cleanliness of storage room
 
94 4.8
Promptness of service
 
94 4.8
Explanation of the facility
 
94 4.8
Amenities of the facility
   
94 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


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