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NOVA Films and Foils Inc. Valued Customer Survey

How would you rate your level of overall satisfaction with us?

Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied

How satisfied are you with the processing of your orders?

Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied

How satisfied are you with the quality of the products you purchase?

Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied (please explain)
Highly dissatisfied (please explain)
  • Comment:

  • 500 characters left.

How do we rate on the following attributes?

 Poor Below Average Average Above Average Outstanding 
Customer service
Professionalism
Quality of products or services
Understanding customers' needs
Sales staff
Price
On-time delivery
Overall purchasing experience

How likely are you to continue doing business with us?

Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely

How likely is it that you would recommend our products or services to a friend or colleague?

Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely

How do we rank in comparison to other companies that offer the same products or services?

Significantly exceeds
Somewhat exceeds
Comparable
Does not exceed
Poor

Do you have any suggestions for improving our products or services?

 

350 characters left.

Do you have any suggestions for a new product that is specific to your needs?

 

350 characters left.

Please share any additional comments.

 

350 characters left.