Classy Chassis Lube Survey
1.

What brought you in on your last visit to Classy Chassis lube center?

Newspaper Ad
Internet Search
Referral from Friend or Family
Drive-By
Flyer or Postcard
2.

Were you greeted immediately?

Yes
No
3.

Did the technician go over manufactuer specifications for other services based on your current mileage?

Yes
No
Don't recall
  • Comment:

  • 500 characters left.
4.

Once the technician had completed the service, did they review with you the work that was performed on your vehicle?

Yes
No
5.

How would you rate your overall level of satisfaction with our Xpress Lube?

Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
6.

How do we rate on the following attributes?

 Exceptional Above Average Average Below Average Poor 
Customer service/ Friendliness
Speed of service
Professionalism
Explanation of services
Price/ Value
  • Comment:

  • 500 characters left.
7.

Have we exceeded your expectations enough to recommended us to others?

No, I wasn't satisfied
Nothing Exceptional
I would gladly share with others
8.

Were you aware that every oil change receives a free 7 day exterior wash?

Yes
No
9.


If you are NOT a member of our VIP club, would you like more information on the benefits and savings? (If you select yes, please enter your email address below)


Yes
No
10.

Please give us your email if you'd like to receive our monthly newsletter with exclusive savings.



By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Email Address:
emailaddress@xyz.com

11.
Do you have any suggestions for improvement?
 

350 characters left.