Analytical Research Laboratories Survey
1.

How long have you used ARL's analytical services? 

Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.

Which of our services do you use?

Potency
Sterility
Endotoxin
Particulate Matter
Raw Material Qualification
Other  
  • Comment:

  • 500 characters left.
3.

How frequently do you utilize our services?

Every week
Every 2 to 3 weeks
Every month
Every 2 to 3 months
Every 4 to 6 months
Once a year
Other  
  • Comment:

  • 500 characters left.
4.

Please rate the following as exceptional, good, average, below average or poor. (ARL is continually looking for areas of improvement, if you rated an item as below average or poor, please comment in the box below.)

 Exceptional Good Average Below Average Poor 
Turnaround Time
Quality of Work
Technical Assistance
Customer Service
Value Received for Price
Online Results
Online Submission
Overall Satisfaction
ARL vs. Competitors
  • Comment:

  • 500 characters left.
5.

How likely is it that you would recommend our services to a friend or colleague?

Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Other  
  • Comment:

  • 500 characters left.
6.

May we use you as a reference?

Yes
No
Other  
  • Comment:

  • 500 characters left.
7.

Do you have recommendations for ARL's online results and online submission process and ease of use?

 

1000 characters left.
8.

Does your pharmacy state association have a compounding academy or section?

Yes
No
Other  
9.

ARL works with pharmacy state associations nationwide. Please provide a contact person for your state association so we can support the pharmacies in your area. (Contact name, Organization, Address, Phone, Email and Website)

 

1000 characters left.
10.

What industry media do you access on a regular basis? (Please check all that apply)

International Journal of Pharmaceutical Compounding
Pharmacy, Purchasing and Products
US Pharmacist
Pharmacy Executive
Pharmacy Practice News
The Consultant Pharmacist
American Journal of Health-System Pharmacists
America's Pharmacist
Compounding Today newsletter - IJPC
IJPC ListServ
Rx Insider
International Academy of Compounding Pharmacists website and newsletter
Other  
  • Comment:

  • 500 characters left.
11.

What tradeshows do you attend on a regular basis?

 

350 characters left.
12.


How can ARL earn more of your business?

 

1000 characters left.
13.


What do you like best about ARL?

 

1000 characters left.
14.

What do you like least about ARL?

 

1000 characters left.
15.

Thank you for taking this survey. Please fill out the contact information below to receive a $10 Starbucks gift card.


First Name:
Last Name:
Job Title:
Company Name:
Work Phone:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code: