Service Evaluation

Swiss Travel - Service Evaluation
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Full name:

 

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Booking:

 

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Traveling dates:

 

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Qualifications levels:

Excellent Good Regular Bad        
       
  • Comment:

  • 500 characters left.

Dear Srs.


Thank you very much for choosing to visit Costa Rica.  At Swiss Travel, we would appreciate it if you would take a few minutes of your time to evaluate our services. If there is anything you felt could have been done better please let us know. We assure you that we will act on results.

 

Driver's name:

 

50 characters left.

Transportation and Driver Evaluation:

 Excellent Good Regular Bad  
General Appearance of the vehicle  
General Appearance of the driver  
Comfort  
Cleanliness  
Air Conditioning  
PA  
Punctuality  
Courtesy & Attitude of the Driver  
Driving  
  • Comment:

  • 500 characters left.

Name of the tourist guide:

 

50 characters left.

Evaluation of the tourist guide:

 Excellent Good Regular Bad  
Lenguage  
Knowledge and Information provided  
Courtesy & Flexibility  
Personal Appearance  
Attitude  
  • Comment:

  • 500 characters left.

Domestic Flight

 

Name of the Company:

 

50 characters left.

Evaluation of domestic flight:

 Excellent Good Regular Bad  
Service Punctuality  
Quality of the information provided  
Staff Service and Attitude  
General Appearance of the aircraft  
  • Comment:

  • 500 characters left.

Rent a Car

 

Name of the Company:

 

50 characters left.

Evaluation of rent a car service:

 Excellent Good Regular Bad  
Service Punctuality  
Quality of the information provided  
General Appearance of the vehicle  
All of hours and Emergency Services  
  • Comment:

  • 500 characters left.

Staff of Swiss Travel

 

Name of the Company:

 

50 characters left.

Assistance from main office of Swiss Travel during your stay in Costa Rica:

 Excellent Good Regular Bad  
Accessibility  
Problem Solving  
Flexibility, Efficiency & Information  
Attitude  
  • Comment:

  • 500 characters left.

Lodging

 

Name of the hotel or lodge:

 

50 characters left.

Evaluation of the Hotel or Lodge:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Name of the hotel or lodge:

 

50 characters left.

Evaluation of the Hotel or Lodge:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Name of the hotel or lodge:

 

50 characters left.

Evaluation of the Hotel or Lodge:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Name of the hotel or lodge:

 

50 characters left.

Evaluation of the Hotel or Lodge:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Restaurants

 

Name of the restaurant:

 

50 characters left.

Evaluation of the restaurant:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Name of the restaurant:

 

50 characters left.

Evaluation of the restaurant:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Name of the restaurant:

 

50 characters left.

Evaluation of the restaurant:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Name of the restaurant:

 

50 characters left.

Evaluation of the restaurant:

 Excellent Good Regular Bad  
General Service  
Staff Attitude  
Property Information Provided  
General Installation Maintenance  
Room appearance  
Food Quality  
Quality of the Excursions  
  • Comment:

  • 500 characters left.

Sustainable Tourism

 

Did you receive guided services?

Yes
No

Name of the tourist guide:

 

50 characters left.

Did you receive information regarding Sustainable Tourism Program where Swiss Travel  is involved?

Yes
No

Did you receive information regarding the different Laws that protect our natural and social areas?

Yes
No

We would like to hear your opinion regarding the different efforts to promote the Sustainable Tourism in our Country.

 

350 characters left.

General

 

We would be grateful for any general comments you have about your trip to Costa Rica and how it was run.

 

350 characters left.

What was the best part of the trip for you?

 

350 characters left.

Recommendations

 

Given your experience with Swiss Travel, would you recommend us to someone else? Why?

Yes
No
  • Comment:

  • 500 characters left.

Important Note:  The following information will be used exclusively for internal uses.

 
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Name:

 

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E-mail:

 

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