Service Evaluation

Swiss Travel - Service Evaluation - One day tours
RequiredRequired Question(s)
Progress: 
 

The following information will be used exclusively for internal purposes.
 
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Full Name:
 

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Email:
 

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Nationality:
 

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Age:
 

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Gender:
F
M
Required

Tour:
 

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Date:
 

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Important Note: Your opinion is very important! We would appreciate if you could take a few minutes of your time to evaluate our services; please do not hesitate to tell us about any change we can do in order to improve them. On the other hand, please turn in this evaluation sealed to your guide at the end of the tour. You can also send it via fax: (506) 2282-4890 or via e-mail: customerservice@swisstravelcr.com
 

Sales representatives
 

Name of the sales representative:
 

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Location of the Swiss Travel office:
 

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Language:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Knowledge & information provided:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Courtesy & flexibility:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Personal appearance:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Attitude:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Efficiency:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Tourist guides
 

Name of the tourist guide of Swiss Travel:
 

50 characters left.

Language:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Knowledge & information provided:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Courtesy & flexibility:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Personal appearance:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Attitude:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Driver
 

Name of the driver:
 

50 characters left.

Punctuality:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Courtesy & attitude:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Personal appearance:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Driving:
Excellent Good Fair Poor        
       
  • Comment:

  • 500 characters left.

Transportation
 

General appearance of the vehicle:
Excellent Good Fair Poor        
       

Comfort:
Excellent Good Fair Poor        
       

Cleanliness:
Excellent Good Fair Poor        
       

Air conditioning:
Excellent Good Fair Poor        
       

PA:
Excellent Good Fair Poor        
       

Attractions overall
 

Tour attractions:
Excellent Good Fair Poor        
       

Installation maintenance:
Excellent Good Fair Poor        
       

Restrooms:
Excellent Good Fair Poor        
       

Cleanliness:
Excellent Good Fair Poor        
       

Information provided:
Excellent Good Fair Poor        
       

Safety measurements:
Excellent Good Fair Poor        
       

Access:
Excellent Good Fair Poor        
       

Service quality:
Excellent Good Fair Poor        
       

Recommended:
Yes
No

MEAL: Breakfast - Lunch and/or Dinner
 

Service quality:
Excellent Good Fair Poor        
       

Food quality:
Excellent Good Fair Poor