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Overall Survey Results:


Vacaville Christian Schools Customer Service Survey


1Required Overall, how satisfied are you with your VCS experience?
 
 1 = Highly satisfied , 2 = Very satisfied , 3 = Somewhat satisfied , 4 = Not very satisfied , 5 = Not at all satisfied
12345
Number of
  Responses		Rating
Score*
   
263 2.1
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2Required How likely will you be to re-enroll your child(ren) at VCS?
 
 1 = Very likely , 2 = Somewhat likely , 3 = Not very likely , 4 = Not at all likely , 5 = Undecided
12345
Number of
  Responses		Rating
Score*
   
263 1.7
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3Required What is the likelihood that you would recommend VCS to a friend or colleague?
 
 1 = Very likely , 2 = Somewhat likely , 3 = Not very likely , 4 = Not at all likely , 5 = Undecided
12345
Number of
  Responses		Rating
Score*
   
263 1.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4Required In the past few months have you recommended VCS to a friend or colleague?
 
 1 = Yes , 2 = No, but I am willing/have recommended in the past , 3 = No, I would not recommend
123
Number of
  Responses		Rating
Score*
   
263 1.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
5Required How confident are you that the school would resolve your concerns or complaints to your satisfaction?
 
 1 = Very confident , 2 = Somewhat confident , 3 = Not very confident , 4 = Not at all confident
1234
Number of
  Responses		Rating
Score*
   
263 1.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
6Required How would you rate VCS on...?
 
 1 = Excellent , 2 = Very Good , 3 = Good , 4 = Fair , 5 = Poor
Answer
12345
Number of
  Responses		Rating
Score*
Treating you with respect
   
263 1.7
Being accessible
   
263 1.9
Making you feel like they are there to help assist you
   
263 2.0
Capturing all details of your request the first time
   
263 2.2
Ability to address your questions or concerns
   
263 2.1
Being responsive in a timely manner
   
263 2.1
The value of service you receive
   
263 2.0
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
7Required Would you consider yourself actively engaged with VCS, as a parent?
 
 1 = Yes , 2 = Sometimes , 3 = When time allows , 4 = No , 5 = Would if I had more info
12345
Number of
  Responses		Rating
Score*
   
263 2.0
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Required Would you consider VCS actively engaged with you, as a parent?
 
 1 = Yes, completely , 2 = Sometimes , 3 = No , 4 = Never enough communication
1234
Number of
  Responses		Rating
Score*
   
263 1.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
9Required Do you feel well informed about VCS events?
 
 1 = Yes, with too much info , 2 = Yes , 3 = Not always enough info , 4 = No
1234
Number of
  Responses		Rating
Score*
   
263 2.0
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
10Required Are you aware of the VCS Parent Connection/Ombudsman Program located on the VCS website?
 
 1 = Yes , 2 = No , 3 = Need more info
123
Number of
  Responses		Rating
Score*
   
263 1.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
Text Block:
Thank you for participating in our survey.  Your feedback is valuable to us!  You can also leave suggestions/concerns on our Parent Connection page for our Ombudsman by clicking on this link:http://www.go-vcs.com/parent%20connection.aspxVCS Nehemiah Team
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