Alaska Trust Company Survey


Alaska Trust Company is proud to celebrate 14 years of providing wealth and investment management services.  In celebrating this milestone, we would like to take this opportunity to thank you for your continued business and support.

Here at ATC we are committed to exceeding our clients’ expectations through superior performance.  Feedback is an important aspect in helping us achieve these results.  We have created a short client satisfaction survey and would value your participation.  Your responses will remain completely confidential and enable us to continue to improve the quality of the services we provide.

We thank you for taking the time to complete this survey. We rely on your answers to help us provide you with excellent service.

 
 
1.

If you have called our office within the last year, please rate the following criteria:

 
 Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A 
Call answered promptly and minimal hold time
Courteous and professional responses
Questions or concerns answered or resolved to your satisfaction
Information addressed in easy to understand terms
Please rate your overall telephone experience
2.

Do you prefer to communicate through e-mail?

 
Yes
No
3.

If you have communicated with us through e-mail, please rate your satisfaction:

 
 Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied 
Response received in a timely manner
Courteous and professional employee response
Response written in terms easily comprehensible
4.

If you have visited us at AlaskaTrust.com, please rate the following:

 
 Poor Average Good Very Good Excellent N/A 
Usefulness of the information on website
Ease of website navigation
Information written in terms easily comprehensible
  • Comment:

  • 500 characters left.
5.

Are you interested in the ability to access your account online?

 

 
Yes
No
6.

Would you prefer to receive account statements online?

 
Yes
No
7.

If you would prefer to receive statements via e-mail, please provide your name, e-mail address, and associated account number(s). 

 
 

350 characters left.
8.

How would you rate Alaska Trust Company on the following attributes?

 
 Poor Average Good Very Good Excellent 
Professionalism
Effectiveness of employee assistance
Employee ability to answer questions
Employee understanding of our clients' needs
9.

If you would like to receive our monthly newsletter, please provide your email address below:

 
 

50 characters left.
10.

Would you recommend Alaska Trust Company to family, friends, and acquaintances who may find our services valuable?

 
Yes
No
11.

Do you have any suggestions for Alaska Trust Company so that we may better serve you?

 
 

1000 characters left.
12.

Please provide us with your name, e-mail address or phone number and account you are associated with.
(optional, leave blank if you wish to remain anonymous)

 

 
 

350 characters left.


Thank you for your feedback.  We sincerely appreciate your honest opinion and will consider each and every comment and suggestion.  Our goal is to provide the best possible service to every client and we depend on your feedback to improve our services in the future.