Banner


Overall Survey Results:


How did we do?


1How did you learn about CelticClothing.com?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Repeat Customer
   
66 8.3%
Friend/family member
   
41 5.1%
Irish Festival
   
42 5.2%
Search Engine - Google, Bing, Yahoo etc
   
450 56.6%
E-Mail Newsletter
   
14 1.7%
Online Social Networks - Facebook, Twitter, LinkedIn etc
   
112 14.1%
Other
   
67 8.4%
No Responses
   
2<1%
 Totals794100%

2Overall, how satisfied were you with your shopping experience with CelticClothing.com?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very satisfied
   
686 86.3%
Somewhat satisfied
   
56 7.0%
Neutral
   
15 1.8%
Somewhat dissatisfied
   
18 2.2%
Very dissatisfied
   
14 1.7%
No Responses
   
5<1%
 Totals794100%

3Please rate your satisfaction in the following areas.
 
 1 = Very Dissatisfied , 2 = Somewhat Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Very Satisfied
Answer
12345
Number of
  Responses
Rating
Score*
Shipping
   
787 4.6
Product Selection
   
783 4.6
Price
   
784 4.4
Packaging
   
780 4.6
Product Quality
   
781 4.7
Customer Service
   
760 4.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


4Would you recommend CelticClothing.com to a friend or colleague?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
756 95.2%
No
   
26 3.2%
No Responses
   
121.5%
 Totals794100%
5How likely are you to shop at our online store again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
571 71.9%
Somewhat likely
   
164 20.6%
Neutral
   
28 3.5%
Somewhat unlikely
   
12 1.5%
Very unlikely
   
15 1.8%
No Responses
   
4<1%
 Totals794100%
6What additional product or service would you like to see CelticClothing.com offer in 2012? 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Notre Dame products
   
45 5.6%
Tours to Ireland
   
52 6.5%
Irish Gold jewelry
   
34 4.2%
Irish wool sweaters
   
85 10.7%
GAA / Soccer jerseys
   
47 5.9%
Irish Food and Candy
   
57 7.1%
Irish Pub + Pint Glasses
   
137 17.2%
Irish Barware - Guinness merchandise
   
151 19.0%
Other
   
66 8.3%
No Responses
   
12015.1%
 Totals794100%

7Gender?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
441 55.5%
Female
   
342 43.0%
No Responses
   
111.3%
 Totals794100%
8What age are you?
 
Answer
0%100%
Number of
Responses
Response
Ratio
17 and under
   
1 <1%
18 to 25
   
44 5.5%
26 to 35
   
118 14.8%
36 to 45
   
156 19.6%
46 to 55
   
202 25.4%
56 to 65
   
185 23.2%
65+
   
80 10.0%
No Responses
   
81.0%
 Totals794100%