Survey : Questions

1.

How long have you been a client of Novello Salon?

Less than 6 months

6 months to 1 year

1 year to 3 years

3 years to 5 years

5 years or more

2.

Which of our services do you receive? Select all that apply.

Hair Care

Color or Highlight Services

Straightening or Perm Services

Hair Extensions

Nail Care

Make Up

Massage

Waxing

Retail

3.

Which of our Products do you use? Select all that apply.

L'Oreal Professionel

Kenra

None

Other

4.

How frequently do you purchase from us?

Every week

Every 2 - 3 weeks

Every month

Every 2 - 3 months

Every 4 - 6 months

Once or twice a year

5.

How would you rate your level of satisfaction with us?

Exceptional

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

6.

How do we rate on the following attributes?

	Unacceptable	Dissatisfied	Average	Satisfied	Exceptional
Customer Service
Professionalism
Quality of Services
Quality of Products
Understanding Customers' Needs
Reception
Cost of Services and/or Products

Comment:
500 characters left.

7.

How likely are you to continue visiting Novello Salon for the services we provide?

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

8.

How likely are you to continue visiting Novello Salon for the products we provide?

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

9.

How likely is it that you would recommend our services to a friend or colleague?

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

10.	Do you have any suggestions for improving our services?
	350 characters left.

11.

What is your gender?

Male

Female

Prefer not to answer

12.

Which category describes your age?

Younger than 18

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 or older

Prefer not to answer

14.

Which category best describes your annual income?

Under $15,000

$15,000 - $29,999

$30,000 - $44,999

$45,000 - $59,999

$60,000 - $74,999

$75,000 - $89,999

$90,000 or more

Prefer not to answer