Centerburg Technology Center Survey

The following ten questions are intended to help us serve you and all our clients by adding and improving the computer services we offer.  Please pass this survey on to anyone in the local Centerburg area who may be interested in any of our services.

Thank you,

John Losego
 
1.

How interested are you in local drop-off service for repair or upgrade of your PC computer or laptop?
Very interested
Somewhat interested
Neutral
Somewhat uninterested
Very uninterested
2.

Please rank, in order of importance, the following computer services.

(1 = Least Important)
 
Anti-virus and Mal-ware protection.
Personal data back-up or disaster recovery and cloud storage.
Hardware installation or upgrades.
Local retail sales and service location.
Laptop or PC extended warranties.
  • Comment:

  • 500 characters left.
3.

If you had a problem with your home computer, what would you expect to pay for a house call?
 

  • 50 characters left.
4.

Would you be more or less interested in a PC or laptop warranty if it had any of the following attributes?
 Much Less Interested Somewhat Less Interested Neutral Somewhat More Interested Much More Interested 
No questions asked laptop screen replacement.
Remote desktop support.
No charge disposal of any eWaste.
Regular maintenance inspections and cleaning.
Discounts on other services.
5.

How likely are you to purchase a computer warranty if it had all of the features described above and your preferred pricing structure?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
6.
Are there any additional attributes you would like incorporated into this service? If so, what?
 

  • 350 characters left.
7.

Please rate the following features of your current computer service provider.
 Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied 
Price
Quality
Response time
Customer service/support offered
Overall usage experience
8.

How do you currently deal with computer problems?
Call a friend or relative to assist me.
Contact the manufacturer.
Contact the store where the item was purchased.
Check online or other ads for service help.
Replace the defective device with a new one.
Other  
9.

If an extended computer warranty were available today, when would you be most likely to purchase it?
Within the next month
Between 1 and 3 months from now
Between 4 and 6 months from now
Between 7 months and a year from now
More than a year from now
I am not interested
10.

Please provide any additional comments you have about our proposed computer services.
 

  • 350 characters left.