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Martelli Enterprises Web Satisfaction Survey
1.

How did you learn of our website? Select all that apply.
Web Search
Other Web Site/Web Surfing
Email newsletter or promotion
Sewing or quilting tradeshow
Other company promotional materials
Martelli staff or sales rep
Friend/Colleague
Other  
2.

On your last visit, what was your primary reason for visiting our website?
Seeking company information
Seeking product information
Seeking contact information
To purchase a specific product
To see the selection of products
To compare product prices
Looking for gift items
Find locations or directions
To find educational/training resources
To find tradeshow schedule/map
To follow up on product purchase
Problem with product
Other  
3.
How often do you visit our website?
Daily
Weekly
Monthly
Quarterly
Annually
4.

Which of the following are true? Select all that apply.
You were able to find exactly what you were looking for
You were able to find a part of what you were looking for
You were able to find something better than what you were looking for
You were not able to find what you were looking for
You had no specific agenda in mind when you visited
You were distracted from your initial purpose by something else
You are just confused now by so many answers
Other  
5.

Please rate the following attributes of our website.
 Well Below Average Below Average Average Above Average Well Above Average 
Ease of navigation through site
Freshness and timeliness of content
Accuracy of information on site
Quality of site content
Meeting your information needs
Organization of content
Site re-design: general layout and design
Site re-design: graphics, colors, photos, videos
Site re-design: maps, surveys, other new features
Overall impression of site
  • Comment:

  • 500 characters left.
6.
How likely are you to visit our website again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
7.
How likely are you to recommend our website to a friend or colleague in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.
On the basis of this website, how comfortable are you doing business with our company?
Very comfortable
Somewhat comfortable
Neutral
Somewhat uncomfortable
Very uncomfortable
9.

We have recently completed a re-design of our web site.  How does our new website compare to our previous site?
Well above average
Above average
Average
Below average
Well below average
Don't know
  • Comment:

  • 500 characters left.
10.

How does our website compare to the websites of companies offering similar products or services?
Well above average
Above average
Average
Below average
Well below average
Don't know
  • Comment:

  • 500 characters left.
11.

We have recently re-designed and made extensive changes to our website. How satisfied are you with our new website?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
  • Comment:

  • 500 characters left.
12.
Do you have any suggestions for improvement?
 

350 characters left.

Thank you very much for you input.

The question below is optional.  However, if you wish to be entered for the monthly drawing for a $100 Gift Certificate for our online store, you MUST provide the information so we can contact you with good news!

 
 
13.

Please enter the information indicated below.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Company Name:
Work Phone:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code: