| |
1 =
Very Poor
, 2 =
Poor
, 3 =
Fair
, 4 =
Good
, 5 =
Very Good
, 6 =
Excellent
| Answer | | Number of
Responses | Rating
Score* |
|---|
| Quality of Service | |
412
|
5.4
| | Communication | |
411
|
5.4
| | Timeliness | |
412
|
5.5
| | Budget | |
409
|
5.1
| | Value | |
407
|
5.2
| | Courteous | |
413
|
5.7
| | Overall | |
405
|
5.4
|
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
Details
1 =
Very Poor
, 2 =
Poor
, 3 =
Fair
, 4 =
Good
, 5 =
Very Good
, 6 =
Excellent
| Answer |
1
|
2
|
3
|
4
|
5
|
6
|
|---|
| Quality of Service |
1
(<1%)
|
6
(1.5%)
|
22
(5.3%)
|
24
(5.8%)
|
101
(24.5%)
|
258
(62.6%)
| | Communication |
2
(<1%)
|
6
(1.5%)
|
15
(3.6%)
|
38
(9.2%)
|
81
(19.7%)
|
269
(65.5%)
| | Timeliness |
3
(<1%)
|
3
(<1%)
|
12
(2.9%)
|
27
(6.6%)
|
77
(18.7%)
|
290
(70.4%)
| | Budget |
1
(<1%)
|
2
(<1%)
|
20
(4.9%)
|
78
(19.1%)
|
123
(30.1%)
|
185
(45.2%)
| | Value |
3
(<1%)
|
4
(<1%)
|
19
(4.7%)
|
56
(13.8%)
|
121
(29.7%)
|
204
(50.1%)
| | Courteous |
1
(<1%)
|
3
(<1%)
|
4
(<1%)
|
17
(4.1%)
|
74
(17.9%)
|
314
(76.0%)
| | Overall |
1
(<1%)
|
2
(<1%)
|
24
(5.9%)
|
25
(6.2%)
|
106
(26.2%)
|
247
(61.0%)
|
Hold the mouse over each color of the bar to see the number of respondents. | Answer |
| Number of
Responses | Rating
Score* |
|---|
| Quality of Service | | 412 |
5.4
| | Communication | | 411 |
5.4
| | Timeliness | | 412 |
5.5
| | Budget | | 409 |
5.1
| | Value | | 407 |
5.2
| | Courteous | | 413 |
5.7
| | Overall | | 405 |
5.4
|
|
