Overall Survey Results:


Heaven's Best Service Evaluation


1Please rate the service that you received:
 
 1 = Very Poor , 2 = Poor , 3 = Fair , 4 = Good , 5 = Very Good , 6 = Excellent
Answer
123456
Number of
  Responses
Rating
Score*
Quality of Service
   
412 5.4
Communication
   
411 5.4
Timeliness
   
412 5.5
Budget
   
409 5.1
Value
   
407 5.2
Courteous
   
413 5.7
Overall
   
405 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to continue doing business with us?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
334 80.2%
Somewhat likely
   
41 9.8%
Neutral
   
13 3.1%
Somewhat unlikely
   
11 2.6%
Very unlikely
   
10 2.4%
No Responses
   
71.6%
 Totals416100%
3How likely is it that you would recommend Heaven's Best to a friend or colleague?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
316 75.9%
Somewhat likely
   
55 13.2%
Neutral
   
17 4.0%
Somewhat unlikely
   
11 2.6%
Very unlikely
   
11 2.6%
No Responses
   
61.4%
 Totals416100%
4If you would, please share our name with a friend.  We'll send them a coupon!  Please provide their name and e-mail address.
 
 Number of
Responses
  52
5Comments
 
 Number of
Responses
  205
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