Overall Survey Results:

Paws-itively Healthy Retreat Survey

How would you rate your overall level of satisfaction with the Dog Retreat?

Answer

100%

Number of
Responses

Response
Ratio

Highly satisfied

94.7%

Somewhat satisfied

5.2%

Neutral

0.0%

Somewhat dissatisfied

0.0%

Highly dissatisfied

0.0%

No Responses

0.0%

Totals

100%

How do we rate on the following attributes?

1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average

Answer

Number of
Responses

Rating
Score*

Understanding your dog and his/her needs

4.5

Communicating clearly and effectively

4.4

Professionalism

4.6

Providing update emails during your dog's stay (if requested)

4.3

Quality of service

4.6

Working with you and your dog

4.6

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average

Answer	1	3	4	5
Understanding your dog and his/her needs	0 (0.0%)	2 (10.5%)	5 (26.3%)	12 (63.2%)
Communicating clearly and effectively	1 (5.3%)	0 (0.0%)	7 (36.8%)	11 (57.9%)
Professionalism	0 (0.0%)	1 (5.3%)	6 (31.6%)	12 (63.2%)
Providing update emails during your dog's stay (if requested)	1 (5.6%)	3 (16.7%)	3 (16.7%)	11 (61.1%)
Quality of service	0 (0.0%)	1 (5.3%)	6 (31.6%)	12 (63.2%)
Working with you and your dog	0 (0.0%)	1 (5.3%)	5 (26.3%)	13 (68.4%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Understanding your dog and his/her needs

11%

26%

63%

4.5

Communicating clearly and effectively

37%

58%

4.4

Professionalism

32%

63%

4.6

Providing update emails during your dog's stay (if requested)

17%

61%

4.3

Quality of service

32%

63%

4.6

Working with you and your dog

26%

68%

4.6

How do we rate in comparison to other companies that offer the same services?

Answer

100%

Number of
Responses

Response
Ratio

Much higher

63.1%

Somewhat higher

5.2%

Same

0.0%

Somewhat lower

5.2%

Much lower

0.0%

Don't know

26.3%

No Responses

0.0%

Totals

100%

What level of confidence do you have in us to deliver the services that you require?

Answer

100%

Number of
Responses

Response
Ratio

Complete

78.9%

A lot

15.7%

Some

5.2%

Little

0.0%

None

0.0%

No Responses

0.0%

Totals

100%

How likely are you to continue using our services?

Answer

100%

Number of
Responses

Response
Ratio

Very likely

94.7%

Somewhat likely

5.2%

Neutral

0.0%

Somewhat unlikely

0.0%

Very unlikely

0.0%

No Responses

0.0%

Totals

100%

Have you ever recommended us to others?

Answer

100%

Number of
Responses

Response
Ratio

No, never recommended

21.0%

Have recommended once or twice

26.3%

Have recommended several times

52.6%

No Responses

0.0%

Totals

100%

Do you have any suggestions for improvement?

	Number of Responses
	7

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