Overall Survey Results:


Paws-itively Healthy Retreat Survey


1How would you rate your overall level of satisfaction with the Dog Retreat?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Highly satisfied
   
169 86.6%
Somewhat satisfied
   
16 8.2%
Neutral
   
1 <1%
Somewhat dissatisfied
   
4 2.0%
Highly dissatisfied
   
5 2.5%
No Responses
 
00.0%
 Totals195100%
2How do we rate on the following attributes?
 
 1 = Poor , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Awesome!!
Answer
12345
Number of
  Responses
Rating
Score*
Understanding your dog and his/her needs
   
194 4.5
Communicating clearly and effectively
   
195 4.5
Professionalism
   
191 4.5
Providing Facebook updates during your dog's stay
   
175 4.2
Quality of service
   
194 4.5
Working with you and your dog
   
193 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How do we rate in comparison to other companies that offer the same services?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Much higher
   
105 53.8%
Somewhat higher
   
32 16.4%
Same
   
13 6.6%
Somewhat lower
   
5 2.5%
Much lower
   
3 1.5%
Don't know
   
36 18.4%
No Responses
   
1<1%
 Totals195100%
4What level of confidence do you have in us to deliver the services that you require?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Complete
   
141 72.3%
A lot
   
42 21.5%
Some
   
6 3.0%
Little
   
2 1.0%
None
   
4 2.0%
No Responses
 
00.0%
 Totals195100%
5How likely are you to continue using our services?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
165 84.6%
Somewhat likely
   
18 9.2%
Neutral
   
4 2.0%
Somewhat unlikely
   
2 1.0%
Very unlikely
   
6 3.0%
No Responses
 
00.0%
 Totals195100%
6Have you ever recommended us to others?
 
Answer
0%100%
Number of
Responses
Response
Ratio
No, never recommended
   
34 17.4%
Have recommended once or twice
   
66 33.8%
Have recommended several times
   
93 47.6%
No Responses
   
21.0%
 Totals195100%
7Do you have any suggestions for improvement?
 
 Number of
Responses
  85
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