Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1454 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1453 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1445 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1332
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
116 7.7%
2 days
   
373 24.9%
3 days
   
275 18.4%
4-5 days
   
434 29.0%
6-7 days
   
167 11.1%
1 to less than 2 weeks
   
63 4.2%
2 to less than 3 weeks
   
8 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
483.2%
 Totals1493100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
436 29.2%
Business
   
1029 68.9%
No Responses
   
281.8%
 Totals1493100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1448 5.2
Ease of finding what you're looking for
   
1449 5.1
Selection of products
   
1441 5.3
Clarity of product information
   
1443 5.3
Prices relative to other online merchants
   
1441 5.1
Variety of shipping options
   
1438 4.8
Shipping charges
   
1430 4.8
Charges stated clearly before order submission
   
1440 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
555 37.1%
1st online purchase from merchant in last 6 months
   
291 19.4%
2-5
   
516 34.5%
6-10
   
56 3.7%
11-15
   
17 1.1%
16-20
 
0 0.0%
More than 20
   
23 1.5%
No Responses
   
352.3%
 Totals1493100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
661 44.2%
Female
   
771 51.6%
No Responses
   
614.0%
 Totals1493100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
26 1.7%
25-29
   
29 1.9%
30-34
   
54 3.6%
35-39
   
103 6.8%
40-44
   
137 9.1%
45-49
   
190 12.7%
50-54
   
285 19.0%
55-59
   
232 15.5%
60-64
   
191 12.7%
65 or over
   
191 12.7%
No Responses
   
523.4%
 Totals1493100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
75 5.0%
$20K to less than $30K
   
110 7.3%
$30K to less than $40K
   
110 7.3%
$40K to less than $50K
   
149 9.9%
$50K to less than $60K
   
138 9.2%
$60K to less than $75K
   
155 10.3%
$75K to less than $100K
   
187 12.5%
$100K to less than $150K
   
150 10.0%
$150K to less than $200K
   
61 4.0%
$200K or higher
   
61 4.0%
No Responses
   
29719.8%
 Totals1493100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
23 1.5%
High school graduate
   
379 25.3%
Some college
   
502 33.6%
Bachelor's degree
   
274 18.3%
Graduate degree
   
198 13.2%
No Responses
   
1177.8%
 Totals1493100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
107 7.1%
Married
   
1105 74.0%
Divorced/separated
   
85 5.6%
Widowed
   
52 3.4%
Domestic Partnership
   
39 2.6%
No Responses
   
1057.0%
 Totals1493100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
12 <1%
American Indian, Eskimo or Aleut
   
16 1.0%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
1180 79.0%
Hispanic or Latino
   
23 1.5%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
6 <1%
Other
   
26 1.7%
Prefer not to answer
   
105 7.0%
No Responses
   
1167.7%
 Totals1493100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
505 33.8%
Northeast
   
423 28.3%
Southeast
   
215 14.4%
Southwest
   
90 6.0%
West
   
156 10.4%
No Responses
   
1046.9%
 Totals1493100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  470
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 278
Last Name 273
Email Address 278

   
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