Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1286 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1282 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1279 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1173
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
103 7.8%
2 days
   
330 25.0%
3 days
   
242 18.3%
4-5 days
   
386 29.2%
6-7 days
   
152 11.5%
1 to less than 2 weeks
   
50 3.7%
2 to less than 3 weeks
   
6 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
413.1%
 Totals1319100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
388 29.4%
Business
   
905 68.6%
No Responses
   
261.9%
 Totals1319100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1279 5.2
Ease of finding what you're looking for
   
1280 5.1
Selection of products
   
1275 5.3
Clarity of product information
   
1275 5.3
Prices relative to other online merchants
   
1273 5.1
Variety of shipping options
   
1271 4.8
Shipping charges
   
1264 4.8
Charges stated clearly before order submission
   
1271 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
486 36.8%
1st online purchase from merchant in last 6 months
   
265 20.0%
2-5
   
455 34.4%
6-10
   
47 3.5%
11-15
   
14 1.0%
16-20
 
0 0.0%
More than 20
   
21 1.5%
No Responses
   
312.3%
 Totals1319100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
584 44.2%
Female
   
681 51.6%
No Responses
   
544.0%
 Totals1319100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
25 1.8%
25-29
   
28 2.1%
30-34
   
47 3.5%
35-39
   
88 6.6%
40-44
   
122 9.2%
45-49
   
170 12.8%
50-54
   
260 19.7%
55-59
   
203 15.3%
60-64
   
162 12.2%
65 or over
   
163 12.3%
No Responses
   
483.6%
 Totals1319100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
65 4.9%
$20K to less than $30K
   
96 7.2%
$30K to less than $40K
   
98 7.4%
$40K to less than $50K
   
128 9.7%
$50K to less than $60K
   
125 9.4%
$60K to less than $75K
   
135 10.2%
$75K to less than $100K
   
157 11.9%
$100K to less than $150K
   
140 10.6%
$150K to less than $200K
   
55 4.1%
$200K or higher
   
55 4.1%
No Responses
   
26520.0%
 Totals1319100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
20 1.5%
High school graduate
   
331 25.0%
Some college
   
436 33.0%
Bachelor's degree
   
244 18.4%
Graduate degree
   
182 13.7%
No Responses
   
1068.0%
 Totals1319100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
90 6.8%
Married
   
990 75.0%
Divorced/separated
   
73 5.5%
Widowed
   
41 3.1%
Domestic Partnership
   
33 2.5%
No Responses
   
926.9%
 Totals1319100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
14 1.0%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
1040 78.8%
Hispanic or Latino
   
22 1.6%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
26 1.9%
Prefer not to answer
   
91 6.8%
No Responses
   
1027.7%
 Totals1319100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
438 33.2%
Northeast
   
380 28.8%
Southeast
   
185 14.0%
Southwest
   
78 5.9%
West
   
142 10.7%
No Responses
   
967.2%
 Totals1319100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  417
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 242
Last Name 237
Email Address 241

   
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