Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1197 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1193 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1190 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1087
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
92 7.4%
2 days
   
301 24.5%
3 days
   
224 18.2%
4-5 days
   
364 29.6%
6-7 days
   
144 11.7%
1 to less than 2 weeks
   
50 4.0%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
383.0%
 Totals1227100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
358 29.1%
Business
   
847 69.0%
No Responses
   
221.7%
 Totals1227100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1189 5.2
Ease of finding what you're looking for
   
1190 5.1
Selection of products
   
1185 5.3
Clarity of product information
   
1186 5.3
Prices relative to other online merchants
   
1184 5.1
Variety of shipping options
   
1183 4.8
Shipping charges
   
1177 4.8
Charges stated clearly before order submission
   
1184 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
453 36.9%
1st online purchase from merchant in last 6 months
   
244 19.8%
2-5
   
424 34.5%
6-10
   
46 3.7%
11-15
   
13 1.0%
16-20
 
0 0.0%
More than 20
   
18 1.4%
No Responses
   
292.3%
 Totals1227100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
542 44.1%
Female
   
636 51.8%
No Responses
   
493.9%
 Totals1227100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
23 1.8%
25-29
   
27 2.2%
30-34
   
46 3.7%
35-39
   
84 6.8%
40-44
   
114 9.2%
45-49
   
159 12.9%
50-54
   
232 18.9%
55-59
   
191 15.5%
60-64
   
151 12.3%
65 or over
   
153 12.4%
No Responses
   
453.6%
 Totals1227100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
60 4.8%
$20K to less than $30K
   
88 7.1%
$30K to less than $40K
   
91 7.4%
$40K to less than $50K
   
117 9.5%
$50K to less than $60K
   
117 9.5%
$60K to less than $75K
   
125 10.1%
$75K to less than $100K
   
147 11.9%
$100K to less than $150K
   
129 10.5%
$150K to less than $200K
   
52 4.2%
$200K or higher
   
51 4.1%
No Responses
   
25020.3%
 Totals1227100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
17 1.3%
High school graduate
   
302 24.6%
Some college
   
411 33.4%
Bachelor's degree
   
230 18.7%
Graduate degree
   
169 13.7%
No Responses
   
987.9%
 Totals1227100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
78 6.3%
Married
   
923 75.2%
Divorced/separated
   
68 5.5%
Widowed
   
38 3.0%
Domestic Partnership
   
33 2.6%
No Responses
   
877.0%
 Totals1227100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
12 <1%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
967 78.8%
Hispanic or Latino
   
22 1.7%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
25 2.0%
Prefer not to answer
   
80 6.5%
No Responses
   
977.9%
 Totals1227100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
403 32.8%
Northeast
   
358 29.1%
Southeast
   
169 13.7%
Southwest
   
74 6.0%
West
   
136 11.0%
No Responses
   
877.0%
 Totals1227100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  384
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 223
Last Name 219
Email Address 222

   
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