Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1016 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1013 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1009 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  920
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
85 8.1%
2 days
   
247 23.7%
3 days
   
194 18.6%
4-5 days
   
315 30.2%
6-7 days
   
117 11.2%
1 to less than 2 weeks
   
37 3.5%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
323.0%
 Totals1040100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
306 29.4%
Business
   
716 68.8%
No Responses
   
181.7%
 Totals1040100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1010 5.2
Ease of finding what you're looking for
   
1010 5.1
Selection of products
   
1009 5.3
Clarity of product information
   
1006 5.3
Prices relative to other online merchants
   
1004 5.1
Variety of shipping options
   
1004 4.8
Shipping charges
   
1001 4.8
Charges stated clearly before order submission
   
1004 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
384 36.9%
1st online purchase from merchant in last 6 months
   
209 20.0%
2-5
   
357 34.3%
6-10
   
41 3.9%
11-15
   
10 <1%
16-20
 
0 0.0%
More than 20
   
16 1.5%
No Responses
   
232.2%
 Totals1040100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
461 44.3%
Female
   
538 51.7%
No Responses
   
413.9%
 Totals1040100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
19 1.8%
25-29
   
23 2.2%
30-34
   
39 3.7%
35-39
   
71 6.8%
40-44
   
101 9.7%
45-49
   
140 13.4%
50-54
   
197 18.9%
55-59
   
158 15.1%
60-64
   
126 12.1%
65 or over
   
129 12.4%
No Responses
   
353.3%
 Totals1040100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
50 4.8%
$20K to less than $30K
   
71 6.8%
$30K to less than $40K
   
74 7.1%
$40K to less than $50K
   
98 9.4%
$50K to less than $60K
   
103 9.9%
$60K to less than $75K
   
106 10.1%
$75K to less than $100K
   
126 12.1%
$100K to less than $150K
   
110 10.5%
$150K to less than $200K
   
45 4.3%
$200K or higher
   
40 3.8%
No Responses
   
21720.8%
 Totals1040100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
12 1.1%
High school graduate
   
264 25.3%
Some college
   
336 32.3%
Bachelor's degree
   
198 19.0%
Graduate degree
   
147 14.1%
No Responses
   
837.9%
 Totals1040100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
63 6.0%
Married
   
788 75.7%
Divorced/separated
   
51 4.9%
Widowed
   
32 3.0%
Domestic Partnership
   
31 2.9%
No Responses
   
757.2%
 Totals1040100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
5 <1%
American Indian, Eskimo or Aleut
   
11 1.0%
Asian or Pacific Islander
   
7 <1%
Caucasian
   
820 78.8%
Hispanic or Latino
   
19 1.8%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
22 2.1%
Prefer not to answer
   
71 6.8%
No Responses
   
807.6%
 Totals1040100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
336 32.3%
Northeast
   
312 30.0%
Southeast
   
140 13.4%
Southwest
   
61 5.8%
West
   
116 11.1%
No Responses
   
757.2%
 Totals1040100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  324
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 183
Last Name 179
Email Address 183

   
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