Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1630 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1627 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1620 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1498
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
133 7.9%
2 days
   
423 25.2%
3 days
   
308 18.3%
4-5 days
   
474 28.2%
6-7 days
   
182 10.8%
1 to less than 2 weeks
   
75 4.4%
2 to less than 3 weeks
   
10 <1%
3 to less than 4 weeks
   
2 <1%
4 to less than 6 weeks
   
2 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
603.5%
 Totals1676100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
492 29.3%
Business
   
1148 68.4%
No Responses
   
362.1%
 Totals1676100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1618 5.1
Ease of finding what you're looking for
   
1618 5.1
Selection of products
   
1609 5.3
Clarity of product information
   
1611 5.3
Prices relative to other online merchants
   
1607 5.1
Variety of shipping options
   
1605 4.8
Shipping charges
   
1596 4.8
Charges stated clearly before order submission
   
1608 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
626 37.3%
1st online purchase from merchant in last 6 months
   
320 19.0%
2-5
   
576 34.3%
6-10
   
60 3.5%
11-15
   
22 1.3%
16-20
   
1 <1%
More than 20
   
25 1.4%
No Responses
   
462.7%
 Totals1676100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
738 44.0%
Female
   
863 51.4%
No Responses
   
754.4%
 Totals1676100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
   
1 <1%
13-17
   
3 <1%
18-24
   
27 1.6%
25-29
   
31 1.8%
30-34
   
57 3.4%
35-39
   
111 6.6%
40-44
   
151 9.0%
45-49
   
207 12.3%
50-54
   
316 18.8%
55-59
   
276 16.4%
60-64
   
217 12.9%
65 or over
   
217 12.9%
No Responses
   
623.6%
 Totals1676100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
82 4.8%
$20K to less than $30K
   
122 7.2%
$30K to less than $40K
   
124 7.3%
$40K to less than $50K
   
168 10.0%
$50K to less than $60K
   
149 8.8%
$60K to less than $75K
   
177 10.5%
$75K to less than $100K
   
206 12.2%
$100K to less than $150K
   
174 10.3%
$150K to less than $200K
   
72 4.2%
$200K or higher
   
65 3.8%
No Responses
   
33720.1%
 Totals1676100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
24 1.4%
High school graduate
   
422 25.1%
Some college
   
560 33.4%
Bachelor's degree
   
322 19.2%
Graduate degree
   
213 12.7%
No Responses
   
1358.0%
 Totals1676100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
113 6.7%
Married
   
1241 74.0%
Divorced/separated
   
101 6.0%
Widowed
   
58 3.4%
Domestic Partnership
   
41 2.4%
No Responses
   
1227.2%
 Totals1676100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
13 <1%
American Indian, Eskimo or Aleut
   
17 1.0%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1316 78.5%
Hispanic or Latino
   
25 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
29 1.7%
Prefer not to answer
   
121 7.2%
No Responses
   
1358.0%
 Totals1676100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
569 33.9%
Northeast
   
484 28.8%
Southeast
   
229 13.6%
Southwest
   
105 6.2%
West
   
167 9.9%
No Responses
   
1227.2%
 Totals1676100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  550
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 333
Last Name 328
Email Address 335

   
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