Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1075 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1071 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1068 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  975
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
89 8.0%
2 days
   
261 23.7%
3 days
   
206 18.7%
4-5 days
   
328 29.8%
6-7 days
   
129 11.7%
1 to less than 2 weeks
   
40 3.6%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
333.0%
 Totals1099100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
326 29.6%
Business
   
755 68.6%
No Responses
   
181.6%
 Totals1099100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1066 5.2
Ease of finding what you're looking for
   
1067 5.1
Selection of products
   
1063 5.3
Clarity of product information
   
1063 5.3
Prices relative to other online merchants
   
1061 5.1
Variety of shipping options
   
1061 4.8
Shipping charges
   
1058 4.8
Charges stated clearly before order submission
   
1061 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
404 36.7%
1st online purchase from merchant in last 6 months
   
220 20.0%
2-5
   
378 34.3%
6-10
   
44 4.0%
11-15
   
11 1.0%
16-20
 
0 0.0%
More than 20
   
17 1.5%
No Responses
   
252.2%
 Totals1099100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
487 44.3%
Female
   
569 51.7%
No Responses
   
433.9%
 Totals1099100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
20 1.8%
25-29
   
25 2.2%
30-34
   
44 4.0%
35-39
   
76 6.9%
40-44
   
106 9.6%
45-49
   
146 13.2%
50-54
   
205 18.6%
55-59
   
168 15.2%
60-64
   
131 11.9%
65 or over
   
137 12.4%
No Responses
   
393.5%
 Totals1099100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
53 4.8%
$20K to less than $30K
   
77 7.0%
$30K to less than $40K
   
82 7.4%
$40K to less than $50K
   
102 9.2%
$50K to less than $60K
   
106 9.6%
$60K to less than $75K
   
112 10.1%
$75K to less than $100K
   
131 11.9%
$100K to less than $150K
   
119 10.8%
$150K to less than $200K
   
49 4.4%
$200K or higher
   
42 3.8%
No Responses
   
22620.5%
 Totals1099100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
15 1.3%
High school graduate
   
277 25.2%
Some college
   
357 32.4%
Bachelor's degree
   
210 19.1%
Graduate degree
   
152 13.8%
No Responses
   
888.0%
 Totals1099100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
69 6.2%
Married
   
831 75.6%
Divorced/separated
   
55 5.0%
Widowed
   
35 3.1%
Domestic Partnership
   
31 2.8%
No Responses
   
787.0%
 Totals1099100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
9 <1%
American Indian, Eskimo or Aleut
   
12 1.0%
Asian or Pacific Islander
   
8 <1%
Caucasian
   
863 78.5%
Hispanic or Latino
   
21 1.9%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
22 2.0%
Prefer not to answer
   
75 6.8%
No Responses
   
847.6%
 Totals1099100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
352 32.0%
Northeast
   
329 29.9%
Southeast
   
151 13.7%
Southwest
   
67 6.0%
West
   
122 11.1%
No Responses
   
787.0%
 Totals1099100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  345
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 192
Last Name 188
Email Address 193

   
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