Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1266 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1262 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1259 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1153
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
102 7.8%
2 days
   
325 25.0%
3 days
   
234 18.0%
4-5 days
   
381 29.3%
6-7 days
   
151 11.6%
1 to less than 2 weeks
   
50 3.8%
2 to less than 3 weeks
   
6 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
403.0%
 Totals1298100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
383 29.5%
Business
   
891 68.6%
No Responses
   
241.8%
 Totals1298100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1259 5.2
Ease of finding what you're looking for
   
1260 5.1
Selection of products
   
1255 5.3
Clarity of product information
   
1255 5.3
Prices relative to other online merchants
   
1253 5.1
Variety of shipping options
   
1251 4.8
Shipping charges
   
1246 4.8
Charges stated clearly before order submission
   
1252 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
479 36.9%
1st online purchase from merchant in last 6 months
   
260 20.0%
2-5
   
448 34.5%
6-10
   
46 3.5%
11-15
   
14 1.0%
16-20
 
0 0.0%
More than 20
   
21 1.6%
No Responses
   
302.3%
 Totals1298100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
575 44.2%
Female
   
672 51.7%
No Responses
   
513.9%
 Totals1298100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
24 1.8%
25-29
   
28 2.1%
30-34
   
46 3.5%
35-39
   
88 6.7%
40-44
   
120 9.2%
45-49
   
169 13.0%
50-54
   
252 19.4%
55-59
   
201 15.4%
60-64
   
158 12.1%
65 or over
   
162 12.4%
No Responses
   
473.6%
 Totals1298100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
64 4.9%
$20K to less than $30K
   
95 7.3%
$30K to less than $40K
   
97 7.4%
$40K to less than $50K
   
127 9.7%
$50K to less than $60K
   
124 9.5%
$60K to less than $75K
   
133 10.2%
$75K to less than $100K
   
155 11.9%
$100K to less than $150K
   
135 10.4%
$150K to less than $200K
   
53 4.0%
$200K or higher
   
55 4.2%
No Responses
   
26020.0%
 Totals1298100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
20 1.5%
High school graduate
   
327 25.1%
Some college
   
431 33.2%
Bachelor's degree
   
238 18.3%
Graduate degree
   
179 13.7%
No Responses
   
1037.9%
 Totals1298100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
87 6.7%
Married
   
975 75.1%
Divorced/separated
   
72 5.5%
Widowed
   
41 3.1%
Domestic Partnership
   
33 2.5%
No Responses
   
906.9%
 Totals1298100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
13 1.0%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
1023 78.8%
Hispanic or Latino
   
22 1.6%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
26 2.0%
Prefer not to answer
   
90 6.9%
No Responses
   
1007.7%
 Totals1298100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
431 33.2%
Northeast
   
376 28.9%
Southeast
   
181 13.9%
Southwest
   
76 5.8%
West
   
140 10.7%
No Responses
   
947.2%
 Totals1298100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  412
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 240
Last Name 235
Email Address 239

   
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