Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1522 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1521 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1513 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1400
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
125 7.9%
2 days
   
391 24.9%
3 days
   
289 18.4%
4-5 days
   
454 29.0%
6-7 days
   
170 10.8%
1 to less than 2 weeks
   
66 4.2%
2 to less than 3 weeks
   
9 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
523.3%
 Totals1565100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
464 29.6%
Business
   
1070 68.3%
No Responses
   
311.9%
 Totals1565100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1516 5.2
Ease of finding what you're looking for
   
1517 5.1
Selection of products
   
1509 5.3
Clarity of product information
   
1510 5.3
Prices relative to other online merchants
   
1508 5.1
Variety of shipping options
   
1506 4.8
Shipping charges
   
1496 4.9
Charges stated clearly before order submission
   
1508 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
578 36.9%
1st online purchase from merchant in last 6 months
   
304 19.4%
2-5
   
544 34.7%
6-10
   
57 3.6%
11-15
   
19 1.2%
16-20
 
0 0.0%
More than 20
   
25 1.5%
No Responses
   
382.4%
 Totals1565100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
692 44.2%
Female
   
807 51.5%
No Responses
   
664.2%
 Totals1565100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
26 1.6%
25-29
   
29 1.8%
30-34
   
54 3.4%
35-39
   
107 6.8%
40-44
   
147 9.3%
45-49
   
199 12.7%
50-54
   
296 18.9%
55-59
   
249 15.9%
60-64
   
200 12.7%
65 or over
   
199 12.7%
No Responses
   
563.5%
 Totals1565100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
77 4.9%
$20K to less than $30K
   
115 7.3%
$30K to less than $40K
   
118 7.5%
$40K to less than $50K
   
158 10.0%
$50K to less than $60K
   
141 9.0%
$60K to less than $75K
   
164 10.4%
$75K to less than $100K
   
193 12.3%
$100K to less than $150K
   
159 10.1%
$150K to less than $200K
   
64 4.0%
$200K or higher
   
63 4.0%
No Responses
   
31320.0%
 Totals1565100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
24 1.5%
High school graduate
   
397 25.3%
Some college
   
525 33.5%
Bachelor's degree
   
291 18.5%
Graduate degree
   
203 12.9%
No Responses
   
1257.9%
 Totals1565100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
108 6.9%
Married
   
1162 74.2%
Divorced/separated
   
90 5.7%
Widowed
   
53 3.3%
Domestic Partnership
   
39 2.4%
No Responses
   
1137.2%
 Totals1565100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
12 <1%
American Indian, Eskimo or Aleut
   
17 1.0%
Asian or Pacific Islander
   
11 <1%
Caucasian
   
1233 78.7%
Hispanic or Latino
   
23 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
7 <1%
Other
   
27 1.7%
Prefer not to answer
   
110 7.0%
No Responses
   
1257.9%
 Totals1565100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
529 33.8%
Northeast
   
444 28.3%
Southeast
   
222 14.1%
Southwest
   
98 6.2%
West
   
158 10.0%
No Responses
   
1147.2%
 Totals1565100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  506
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 301
Last Name 296
Email Address 303

   
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