Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1139 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1135 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1132 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1035
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
90 7.7%
2 days
   
280 24.0%
3 days
   
214 18.3%
4-5 days
   
351 30.1%
6-7 days
   
137 11.7%
1 to less than 2 weeks
   
46 3.9%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
353.0%
 Totals1166100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
342 29.3%
Business
   
804 68.9%
No Responses
   
201.7%
 Totals1166100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1130 5.2
Ease of finding what you're looking for
   
1131 5.1
Selection of products
   
1126 5.3
Clarity of product information
   
1127 5.3
Prices relative to other online merchants
   
1125 5.1
Variety of shipping options
   
1125 4.8
Shipping charges
   
1121 4.8
Charges stated clearly before order submission
   
1125 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
427 36.6%
1st online purchase from merchant in last 6 months
   
233 19.9%
2-5
   
404 34.6%
6-10
   
44 3.7%
11-15
   
13 1.1%
16-20
 
0 0.0%
More than 20
   
17 1.4%
No Responses
   
282.4%
 Totals1166100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
513 43.9%
Female
   
607 52.0%
No Responses
   
463.9%
 Totals1166100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
23 1.9%
25-29
   
27 2.3%
30-34
   
45 3.8%
35-39
   
78 6.6%
40-44
   
113 9.6%
45-49
   
152 13.0%
50-54
   
217 18.6%
55-59
   
181 15.5%
60-64
   
142 12.1%
65 or over
   
143 12.2%
No Responses
   
433.6%
 Totals1166100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
55 4.7%
$20K to less than $30K
   
83 7.1%
$30K to less than $40K
   
87 7.4%
$40K to less than $50K
   
108 9.2%
$50K to less than $60K
   
112 9.6%
$60K to less than $75K
   
120 10.2%
$75K to less than $100K
   
142 12.1%
$100K to less than $150K
   
126 10.8%
$150K to less than $200K
   
51 4.3%
$200K or higher
   
45 3.8%
No Responses
   
23720.3%
 Totals1166100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
16 1.3%
High school graduate
   
288 24.6%
Some college
   
390 33.4%
Bachelor's degree
   
217 18.6%
Graduate degree
   
163 13.9%
No Responses
   
927.8%
 Totals1166100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
77 6.6%
Married
   
880 75.4%
Divorced/separated
   
56 4.8%
Widowed
   
37 3.1%
Domestic Partnership
   
33 2.8%
No Responses
   
837.1%
 Totals1166100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
12 1.0%
Asian or Pacific Islander
   
8 <1%
Caucasian
   
920 78.9%
Hispanic or Latino
   
21 1.8%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
23 1.9%
Prefer not to answer
   
77 6.6%
No Responses
   
907.7%
 Totals1166100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
380 32.5%
Northeast
   
343 29.4%
Southeast
   
161 13.8%
Southwest
   
71 6.0%
West
   
129 11.0%
No Responses
   
827.0%
 Totals1166100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  366
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 207
Last Name 203
Email Address 208

   
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