Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1174 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1170 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1167 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1066
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
90 7.4%
2 days
   
291 24.1%
3 days
   
219 18.1%
4-5 days
   
362 30.0%
6-7 days
   
142 11.7%
1 to less than 2 weeks
   
49 4.0%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
373.0%
 Totals1204100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
352 29.2%
Business
   
830 68.9%
No Responses
   
221.8%
 Totals1204100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1166 5.2
Ease of finding what you're looking for
   
1167 5.1
Selection of products
   
1162 5.3
Clarity of product information
   
1163 5.3
Prices relative to other online merchants
   
1161 5.1
Variety of shipping options
   
1160 4.8
Shipping charges
   
1154 4.8
Charges stated clearly before order submission
   
1161 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
443 36.7%
1st online purchase from merchant in last 6 months
   
240 19.9%
2-5
   
416 34.5%
6-10
   
45 3.7%
11-15
   
13 1.0%
16-20
 
0 0.0%
More than 20
   
18 1.4%
No Responses
   
292.4%
 Totals1204100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
532 44.1%
Female
   
624 51.8%
No Responses
   
483.9%
 Totals1204100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
23 1.9%
25-29
   
27 2.2%
30-34
   
46 3.8%
35-39
   
80 6.6%
40-44
   
114 9.4%
45-49
   
156 12.9%
50-54
   
228 18.9%
55-59
   
187 15.5%
60-64
   
149 12.3%
65 or over
   
148 12.2%
No Responses
   
443.6%
 Totals1204100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
58 4.8%
$20K to less than $30K
   
85 7.0%
$30K to less than $40K
   
90 7.4%
$40K to less than $50K
   
116 9.6%
$50K to less than $60K
   
115 9.5%
$60K to less than $75K
   
122 10.1%
$75K to less than $100K
   
146 12.1%
$100K to less than $150K
   
127 10.5%
$150K to less than $200K
   
52 4.3%
$200K or higher
   
49 4.0%
No Responses
   
24420.2%
 Totals1204100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
17 1.4%
High school graduate
   
297 24.6%
Some college
   
402 33.3%
Bachelor's degree
   
226 18.7%
Graduate degree
   
166 13.7%
No Responses
   
967.9%
 Totals1204100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
78 6.4%
Married
   
905 75.1%
Divorced/separated
   
65 5.3%
Widowed
   
38 3.1%
Domestic Partnership
   
33 2.7%
No Responses
   
857.0%
 Totals1204100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
12 <1%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
950 78.9%
Hispanic or Latino
   
21 1.7%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
24 1.9%
Prefer not to answer
   
78 6.4%
No Responses
   
957.8%
 Totals1204100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
391 32.4%
Northeast
   
352 29.2%
Southeast
   
168 13.9%
Southwest
   
72 5.9%
West
   
135 11.2%
No Responses
   
867.1%
 Totals1204100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  377
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 219
Last Name 215
Email Address 219

   
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