Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1540 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1538 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1531 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1417
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
126 7.9%
2 days
   
396 25.0%
3 days
   
294 18.5%
4-5 days
   
458 28.9%
6-7 days
   
170 10.7%
1 to less than 2 weeks
   
68 4.2%
2 to less than 3 weeks
   
9 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
533.3%
 Totals1583100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
470 29.6%
Business
   
1082 68.3%
No Responses
   
311.9%
 Totals1583100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1534 5.1
Ease of finding what you're looking for
   
1535 5.1
Selection of products
   
1527 5.3
Clarity of product information
   
1528 5.3
Prices relative to other online merchants
   
1526 5.1
Variety of shipping options
   
1524 4.8
Shipping charges
   
1514 4.8
Charges stated clearly before order submission
   
1526 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
588 37.1%
1st online purchase from merchant in last 6 months
   
308 19.4%
2-5
   
547 34.5%
6-10
   
57 3.6%
11-15
   
19 1.2%
16-20
 
0 0.0%
More than 20
   
25 1.5%
No Responses
   
392.4%
 Totals1583100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
699 44.1%
Female
   
817 51.6%
No Responses
   
674.2%
 Totals1583100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
26 1.6%
25-29
   
29 1.8%
30-34
   
54 3.4%
35-39
   
107 6.7%
40-44
   
147 9.2%
45-49
   
200 12.6%
50-54
   
298 18.8%
55-59
   
257 16.2%
60-64
   
204 12.8%
65 or over
   
202 12.7%
No Responses
   
563.5%
 Totals1583100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
77 4.8%
$20K to less than $30K
   
115 7.2%
$30K to less than $40K
   
118 7.4%
$40K to less than $50K
   
161 10.1%
$50K to less than $60K
   
142 8.9%
$60K to less than $75K
   
168 10.6%
$75K to less than $100K
   
195 12.3%
$100K to less than $150K
   
163 10.2%
$150K to less than $200K
   
64 4.0%
$200K or higher
   
63 3.9%
No Responses
   
31720.0%
 Totals1583100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
24 1.5%
High school graduate
   
400 25.2%
Some college
   
530 33.4%
Bachelor's degree
   
295 18.6%
Graduate degree
   
207 13.0%
No Responses
   
1278.0%
 Totals1583100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
109 6.8%
Married
   
1176 74.2%
Divorced/separated
   
92 5.8%
Widowed
   
54 3.4%
Domestic Partnership
   
39 2.4%
No Responses
   
1137.1%
 Totals1583100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
12 <1%
American Indian, Eskimo or Aleut
   
17 1.0%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1247 78.7%
Hispanic or Latino
   
23 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
7 <1%
Other
   
28 1.7%
Prefer not to answer
   
111 7.0%
No Responses
   
1267.9%
 Totals1583100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
536 33.8%
Northeast
   
449 28.3%
Southeast
   
224 14.1%
Southwest
   
100 6.3%
West
   
160 10.1%
No Responses
   
1147.2%
 Totals1583100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  518
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 311
Last Name 306
Email Address 313

   
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