Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1164 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1160 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1157 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1058
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
90 7.5%
2 days
   
289 24.2%
3 days
   
217 18.1%
4-5 days
   
358 30.0%
6-7 days
   
141 11.8%
1 to less than 2 weeks
   
48 4.0%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
363.0%
 Totals1193100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
350 29.3%
Business
   
822 68.9%
No Responses
   
211.7%
 Totals1193100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1156 5.2
Ease of finding what you're looking for
   
1157 5.1
Selection of products
   
1152 5.3
Clarity of product information
   
1153 5.3
Prices relative to other online merchants
   
1151 5.1
Variety of shipping options
   
1151 4.8
Shipping charges
   
1146 4.8
Charges stated clearly before order submission
   
1151 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
436 36.5%
1st online purchase from merchant in last 6 months
   
238 19.9%
2-5
   
414 34.7%
6-10
   
45 3.7%
11-15
   
13 1.0%
16-20
 
0 0.0%
More than 20
   
18 1.5%
No Responses
   
292.4%
 Totals1193100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
526 44.0%
Female
   
619 51.8%
No Responses
   
484.0%
 Totals1193100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
23 1.9%
25-29
   
27 2.2%
30-34
   
46 3.8%
35-39
   
80 6.7%
40-44
   
114 9.5%
45-49
   
154 12.9%
50-54
   
225 18.8%
55-59
   
184 15.4%
60-64
   
147 12.3%
65 or over
   
147 12.3%
No Responses
   
443.6%
 Totals1193100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
57 4.7%
$20K to less than $30K
   
85 7.1%
$30K to less than $40K
   
88 7.3%
$40K to less than $50K
   
115 9.6%
$50K to less than $60K
   
115 9.6%
$60K to less than $75K
   
122 10.2%
$75K to less than $100K
   
144 12.0%
$100K to less than $150K
   
127 10.6%
$150K to less than $200K
   
51 4.2%
$200K or higher
   
48 4.0%
No Responses
   
24120.2%
 Totals1193100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
16 1.3%
High school graduate
   
296 24.8%
Some college
   
400 33.5%
Bachelor's degree
   
223 18.6%
Graduate degree
   
165 13.8%
No Responses
   
937.7%
 Totals1193100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
77 6.4%
Married
   
898 75.2%
Divorced/separated
   
62 5.1%
Widowed
   
38 3.1%
Domestic Partnership
   
33 2.7%
No Responses
   
857.1%
 Totals1193100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
12 1.0%
Asian or Pacific Islander
   
8 <1%
Caucasian
   
942 78.9%
Hispanic or Latino
   
21 1.7%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
24 2.0%
Prefer not to answer
   
78 6.5%
No Responses
   
937.7%
 Totals1193100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
389 32.6%
Northeast
   
350 29.3%
Southeast
   
166 13.9%
Southwest
   
72 6.0%
West
   
131 10.9%
No Responses
   
857.1%
 Totals1193100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  374
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 216
Last Name 212
Email Address 217

   
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