Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1566 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1564 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1557 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1442
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
127 7.8%
2 days
   
404 25.0%
3 days
   
298 18.4%
4-5 days
   
463 28.7%
6-7 days
   
175 10.8%
1 to less than 2 weeks
   
69 4.2%
2 to less than 3 weeks
   
10 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
563.4%
 Totals1611100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
478 29.6%
Business
   
1100 68.2%
No Responses
   
332.0%
 Totals1611100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1558 5.1
Ease of finding what you're looking for
   
1559 5.1
Selection of products
   
1550 5.3
Clarity of product information
   
1551 5.3
Prices relative to other online merchants
   
1548 5.1
Variety of shipping options
   
1546 4.8
Shipping charges
   
1536 4.8
Charges stated clearly before order submission
   
1549 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
601 37.3%
1st online purchase from merchant in last 6 months
   
311 19.3%
2-5
   
553 34.3%
6-10
   
58 3.6%
11-15
   
20 1.2%
16-20
   
1 <1%
More than 20
   
25 1.5%
No Responses
   
422.6%
 Totals1611100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
710 44.0%
Female
   
831 51.5%
No Responses
   
704.3%
 Totals1611100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
27 1.6%
25-29
   
29 1.8%
30-34
   
55 3.4%
35-39
   
108 6.7%
40-44
   
147 9.1%
45-49
   
204 12.6%
50-54
   
303 18.8%
55-59
   
262 16.2%
60-64
   
207 12.8%
65 or over
   
207 12.8%
No Responses
   
593.6%
 Totals1611100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
77 4.7%
$20K to less than $30K
   
118 7.3%
$30K to less than $40K
   
120 7.4%
$40K to less than $50K
   
165 10.2%
$50K to less than $60K
   
145 9.0%
$60K to less than $75K
   
168 10.4%
$75K to less than $100K
   
198 12.2%
$100K to less than $150K
   
169 10.4%
$150K to less than $200K
   
65 4.0%
$200K or higher
   
63 3.9%
No Responses
   
32320.0%
 Totals1611100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
24 1.4%
High school graduate
   
406 25.2%
Some college
   
537 33.3%
Bachelor's degree
   
305 18.9%
Graduate degree
   
208 12.9%
No Responses
   
1318.1%
 Totals1611100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
110 6.8%
Married
   
1189 73.8%
Divorced/separated
   
99 6.1%
Widowed
   
57 3.5%
Domestic Partnership
   
39 2.4%
No Responses
   
1177.2%
 Totals1611100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
12 <1%
American Indian, Eskimo or Aleut
   
17 1.0%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1265 78.5%
Hispanic or Latino
   
24 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
7 <1%
Other
   
29 1.8%
Prefer not to answer
   
114 7.0%
No Responses
   
1318.1%
 Totals1611100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
543 33.7%
Northeast
   
459 28.4%
Southeast
   
225 13.9%
Southwest
   
104 6.4%
West
   
162 10.0%
No Responses
   
1187.3%
 Totals1611100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  528
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 318
Last Name 313
Email Address 320

   
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