Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1768 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1764 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1754 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1624
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
150 8.2%
2 days
   
464 25.5%
3 days
   
334 18.3%
4-5 days
   
502 27.6%
6-7 days
   
199 10.9%
1 to less than 2 weeks
   
76 4.1%
2 to less than 3 weeks
   
11 <1%
3 to less than 4 weeks
   
3 <1%
4 to less than 6 weeks
   
2 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
3 <1%
About 3 months
   
1 <1%
No Responses
   
693.7%
 Totals1818100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
527 28.9%
Business
   
1249 68.7%
No Responses
   
422.3%
 Totals1818100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1756 5.2
Ease of finding what you're looking for
   
1756 5.1
Selection of products
   
1744 5.3
Clarity of product information
   
1747 5.3
Prices relative to other online merchants
   
1743 5.1
Variety of shipping options
   
1740 4.9
Shipping charges
   
1732 4.9
Charges stated clearly before order submission
   
1742 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
668 36.7%
1st online purchase from merchant in last 6 months
   
347 19.0%
2-5
   
634 34.8%
6-10
   
67 3.6%
11-15
   
22 1.2%
16-20
   
1 <1%
More than 20
   
28 1.5%
No Responses
   
512.8%
 Totals1818100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
792 43.5%
Female
   
939 51.6%
No Responses
   
874.7%
 Totals1818100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
   
1 <1%
13-17
   
3 <1%
18-24
   
28 1.5%
25-29
   
34 1.8%
30-34
   
62 3.4%
35-39
   
121 6.6%
40-44
   
157 8.6%
45-49
   
215 11.8%
50-54
   
340 18.7%
55-59
   
293 16.1%
60-64
   
244 13.4%
65 or over
   
250 13.7%
No Responses
   
703.8%
 Totals1818100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
93 5.1%
$20K to less than $30K
   
134 7.3%
$30K to less than $40K
   
130 7.1%
$40K to less than $50K
   
180 9.9%
$50K to less than $60K
   
159 8.7%
$60K to less than $75K
   
195 10.7%
$75K to less than $100K
   
221 12.1%
$100K to less than $150K
   
194 10.6%
$150K to less than $200K
   
76 4.1%
$200K or higher
   
68 3.7%
No Responses
   
36820.2%
 Totals1818100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
26 1.4%
High school graduate
   
459 25.2%
Some college
   
606 33.3%
Bachelor's degree
   
345 18.9%
Graduate degree
   
231 12.7%
No Responses
   
1518.3%
 Totals1818100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
121 6.6%
Married
   
1348 74.1%
Divorced/separated
   
107 5.8%
Widowed
   
64 3.5%
Domestic Partnership
   
45 2.4%
No Responses
   
1337.3%
 Totals1818100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
13 <1%
American Indian, Eskimo or Aleut
   
17 <1%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1423 78.2%
Hispanic or Latino
   
25 1.3%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
31 1.7%
Prefer not to answer
   
137 7.5%
No Responses
   
1528.3%
 Totals1818100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
619 34.0%
Northeast
   
530 29.1%
Southeast
   
247 13.5%
Southwest
   
112 6.1%
West
   
176 9.6%
No Responses
   
1347.3%
 Totals1818100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  596
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 363
Last Name 358
Email Address 367

   
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