Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1039 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1036 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1032 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  942
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
87 8.1%
2 days
   
252 23.7%
3 days
   
199 18.7%
4-5 days
   
320 30.1%
6-7 days
   
122 11.4%
1 to less than 2 weeks
   
38 3.5%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
323.0%
 Totals1063100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
318 29.9%
Business
   
727 68.3%
No Responses
   
181.6%
 Totals1063100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1032 5.2
Ease of finding what you're looking for
   
1033 5.1
Selection of products
   
1030 5.3
Clarity of product information
   
1029 5.3
Prices relative to other online merchants
   
1027 5.1
Variety of shipping options
   
1027 4.8
Shipping charges
   
1024 4.8
Charges stated clearly before order submission
   
1027 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
392 36.8%
1st online purchase from merchant in last 6 months
   
214 20.1%
2-5
   
365 34.3%
6-10
   
42 3.9%
11-15
   
11 1.0%
16-20
 
0 0.0%
More than 20
   
16 1.5%
No Responses
   
232.1%
 Totals1063100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
471 44.3%
Female
   
550 51.7%
No Responses
   
423.9%
 Totals1063100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
20 1.8%
25-29
   
23 2.1%
30-34
   
41 3.8%
35-39
   
71 6.6%
40-44
   
101 9.5%
45-49
   
146 13.7%
50-54
   
202 19.0%
55-59
   
161 15.1%
60-64
   
129 12.1%
65 or over
   
131 12.3%
No Responses
   
363.3%
 Totals1063100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
51 4.7%
$20K to less than $30K
   
75 7.0%
$30K to less than $40K
   
80 7.5%
$40K to less than $50K
   
99 9.3%
$50K to less than $60K
   
104 9.7%
$60K to less than $75K
   
107 10.0%
$75K to less than $100K
   
126 11.8%
$100K to less than $150K
   
113 10.6%
$150K to less than $200K
   
48 4.5%
$200K or higher
   
40 3.7%
No Responses
   
22020.6%
 Totals1063100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
13 1.2%
High school graduate
   
271 25.4%
Some college
   
343 32.2%
Bachelor's degree
   
203 19.0%
Graduate degree
   
148 13.9%
No Responses
   
857.9%
 Totals1063100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
65 6.1%
Married
   
804 75.6%
Divorced/separated
   
54 5.0%
Widowed
   
33 3.1%
Domestic Partnership
   
31 2.9%
No Responses
   
767.1%
 Totals1063100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
9 <1%
American Indian, Eskimo or Aleut
   
12 1.1%
Asian or Pacific Islander
   
7 <1%
Caucasian
   
836 78.6%
Hispanic or Latino
   
20 1.8%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
22 2.0%
Prefer not to answer
   
71 6.6%
No Responses
   
817.6%
 Totals1063100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
338 31.7%
Northeast
   
319 30.0%
Southeast
   
147 13.8%
Southwest
   
64 6.0%
West
   
119 11.1%
No Responses
   
767.1%
 Totals1063100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  333
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 188
Last Name 184
Email Address 188

   
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