Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1685 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1682 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1674 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1548
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
143 8.2%
2 days
   
436 25.1%
3 days
   
318 18.3%
4-5 days
   
490 28.2%
6-7 days
   
187 10.7%
1 to less than 2 weeks
   
75 4.3%
2 to less than 3 weeks
   
11 <1%
3 to less than 4 weeks
   
2 <1%
4 to less than 6 weeks
   
2 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
633.6%
 Totals1734100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
502 28.9%
Business
   
1193 68.8%
No Responses
   
392.2%
 Totals1734100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1673 5.2
Ease of finding what you're looking for
   
1673 5.1
Selection of products
   
1663 5.3
Clarity of product information
   
1666 5.3
Prices relative to other online merchants
   
1661 5.1
Variety of shipping options
   
1660 4.8
Shipping charges
   
1651 4.9
Charges stated clearly before order submission
   
1662 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
636 36.6%
1st online purchase from merchant in last 6 months
   
336 19.3%
2-5
   
598 34.4%
6-10
   
64 3.6%
11-15
   
22 1.2%
16-20
   
1 <1%
More than 20
   
28 1.6%
No Responses
   
492.8%
 Totals1734100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
762 43.9%
Female
   
892 51.4%
No Responses
   
804.6%
 Totals1734100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
   
1 <1%
13-17
   
3 <1%
18-24
   
27 1.5%
25-29
   
33 1.9%
30-34
   
58 3.3%
35-39
   
115 6.6%
40-44
   
156 8.9%
45-49
   
210 12.1%
50-54
   
324 18.6%
55-59
   
282 16.2%
60-64
   
228 13.1%
65 or over
   
230 13.2%
No Responses
   
673.8%
 Totals1734100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
87 5.0%
$20K to less than $30K
   
126 7.2%
$30K to less than $40K
   
126 7.2%
$40K to less than $50K
   
171 9.8%
$50K to less than $60K
   
153 8.8%
$60K to less than $75K
   
181 10.4%
$75K to less than $100K
   
211 12.1%
$100K to less than $150K
   
184 10.6%
$150K to less than $200K
   
74 4.2%
$200K or higher
   
66 3.8%
No Responses
   
35520.4%
 Totals1734100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
26 1.4%
High school graduate
   
432 24.9%
Some college
   
580 33.4%
Bachelor's degree
   
333 19.2%
Graduate degree
   
219 12.6%
No Responses
   
1448.3%
 Totals1734100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
116 6.6%
Married
   
1283 73.9%
Divorced/separated
   
104 5.9%
Widowed
   
60 3.4%
Domestic Partnership
   
44 2.5%
No Responses
   
1277.3%
 Totals1734100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
13 <1%
American Indian, Eskimo or Aleut
   
17 <1%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1357 78.2%
Hispanic or Latino
   
25 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
31 1.7%
Prefer not to answer
   
127 7.3%
No Responses
   
1448.3%
 Totals1734100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
588 33.9%
Northeast
   
500 28.8%
Southeast
   
236 13.6%
Southwest
   
108 6.2%
West
   
174 10.0%
No Responses
   
1287.3%
 Totals1734100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  567
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 344
Last Name 339
Email Address 347

   
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