Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1671 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1668 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1661 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1536
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
140 8.1%
2 days
   
433 25.2%
3 days
   
315 18.3%
4-5 days
   
487 28.3%
6-7 days
   
185 10.7%
1 to less than 2 weeks
   
75 4.3%
2 to less than 3 weeks
   
11 <1%
3 to less than 4 weeks
   
2 <1%
4 to less than 6 weeks
   
2 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
613.5%
 Totals1718100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
499 29.0%
Business
   
1182 68.8%
No Responses
   
372.1%
 Totals1718100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1659 5.2
Ease of finding what you're looking for
   
1659 5.1
Selection of products
   
1649 5.3
Clarity of product information
   
1652 5.3
Prices relative to other online merchants
   
1647 5.1
Variety of shipping options
   
1646 4.8
Shipping charges
   
1637 4.9
Charges stated clearly before order submission
   
1648 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
634 36.9%
1st online purchase from merchant in last 6 months
   
333 19.3%
2-5
   
593 34.5%
6-10
   
63 3.6%
11-15
   
22 1.2%
16-20
   
1 <1%
More than 20
   
25 1.4%
No Responses
   
472.7%
 Totals1718100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
755 43.9%
Female
   
885 51.5%
No Responses
   
784.5%
 Totals1718100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
   
1 <1%
13-17
   
3 <1%
18-24
   
27 1.5%
25-29
   
33 1.9%
30-34
   
58 3.3%
35-39
   
115 6.6%
40-44
   
156 9.0%
45-49
   
208 12.1%
50-54
   
321 18.6%
55-59
   
280 16.2%
60-64
   
225 13.0%
65 or over
   
226 13.1%
No Responses
   
653.7%
 Totals1718100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
86 5.0%
$20K to less than $30K
   
124 7.2%
$30K to less than $40K
   
125 7.2%
$40K to less than $50K
   
169 9.8%
$50K to less than $60K
   
153 8.9%
$60K to less than $75K
   
181 10.5%
$75K to less than $100K
   
210 12.2%
$100K to less than $150K
   
182 10.5%
$150K to less than $200K
   
73 4.2%
$200K or higher
   
65 3.7%
No Responses
   
35020.3%
 Totals1718100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
26 1.5%
High school graduate
   
430 25.0%
Some college
   
574 33.4%
Bachelor's degree
   
329 19.1%
Graduate degree
   
218 12.6%
No Responses
   
1418.2%
 Totals1718100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
116 6.7%
Married
   
1271 73.9%
Divorced/separated
   
104 6.0%
Widowed
   
59 3.4%
Domestic Partnership
   
44 2.5%
No Responses
   
1247.2%
 Totals1718100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
13 <1%
American Indian, Eskimo or Aleut
   
17 <1%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1346 78.3%
Hispanic or Latino
   
25 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
30 1.7%
Prefer not to answer
   
126 7.3%
No Responses
   
1418.2%
 Totals1718100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
587 34.1%
Northeast
   
495 28.8%
Southeast
   
232 13.5%
Southwest
   
108 6.2%
West
   
171 9.9%
No Responses
   
1257.2%
 Totals1718100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  562
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 338
Last Name 333
Email Address 341

   
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