Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1589 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1587 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1579 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1461
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
129 7.8%
2 days
   
408 24.9%
3 days
   
302 18.4%
4-5 days
   
468 28.6%
6-7 days
   
176 10.7%
1 to less than 2 weeks
   
73 4.4%
2 to less than 3 weeks
   
10 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
603.6%
 Totals1635100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
480 29.3%
Business
   
1120 68.5%
No Responses
   
352.1%
 Totals1635100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1578 5.1
Ease of finding what you're looking for
   
1579 5.1
Selection of products
   
1570 5.3
Clarity of product information
   
1571 5.3
Prices relative to other online merchants
   
1568 5.1
Variety of shipping options
   
1566 4.8
Shipping charges
   
1556 4.9
Charges stated clearly before order submission
   
1569 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
610 37.3%
1st online purchase from merchant in last 6 months
   
314 19.2%
2-5
   
560 34.2%
6-10
   
59 3.6%
11-15
   
20 1.2%
16-20
   
1 <1%
More than 20
   
25 1.5%
No Responses
   
462.8%
 Totals1635100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
720 44.0%
Female
   
842 51.4%
No Responses
   
734.4%
 Totals1635100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
27 1.6%
25-29
   
29 1.7%
30-34
   
56 3.4%
35-39
   
108 6.6%
40-44
   
148 9.0%
45-49
   
206 12.5%
50-54
   
306 18.7%
55-59
   
268 16.3%
60-64
   
212 12.9%
65 or over
   
210 12.8%
No Responses
   
623.7%
 Totals1635100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
78 4.7%
$20K to less than $30K
   
120 7.3%
$30K to less than $40K
   
123 7.5%
$40K to less than $50K
   
166 10.1%
$50K to less than $60K
   
147 8.9%
$60K to less than $75K
   
168 10.2%
$75K to less than $100K
   
200 12.2%
$100K to less than $150K
   
170 10.3%
$150K to less than $200K
   
69 4.2%
$200K or higher
   
64 3.9%
No Responses
   
33020.1%
 Totals1635100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
24 1.4%
High school graduate
   
410 25.0%
Some college
   
546 33.3%
Bachelor's degree
   
309 18.8%
Graduate degree
   
211 12.9%
No Responses
   
1358.2%
 Totals1635100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
112 6.8%
Married
   
1204 73.6%
Divorced/separated
   
100 6.1%
Widowed
   
57 3.4%
Domestic Partnership
   
41 2.5%
No Responses
   
1217.4%
 Totals1635100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
12 <1%
American Indian, Eskimo or Aleut
   
17 1.0%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1285 78.5%
Hispanic or Latino
   
24 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
7 <1%
Other
   
29 1.7%
Prefer not to answer
   
114 6.9%
No Responses
   
1358.2%
 Totals1635100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
550 33.6%
Northeast
   
470 28.7%
Southeast
   
226 13.8%
Southwest
   
104 6.3%
West
   
163 9.9%
No Responses
   
1227.4%
 Totals1635100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  536
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 324
Last Name 319
Email Address 326

   
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