Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1224 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1220 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1218 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1114
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
96 7.6%
2 days
   
311 24.7%
3 days
   
226 17.9%
4-5 days
   
370 29.4%
6-7 days
   
148 11.7%
1 to less than 2 weeks
   
50 3.9%
2 to less than 3 weeks
   
6 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
403.1%
 Totals1256100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
369 29.3%
Business
   
864 68.7%
No Responses
   
231.8%
 Totals1256100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1217 5.2
Ease of finding what you're looking for
   
1218 5.1
Selection of products
   
1213 5.3
Clarity of product information
   
1213 5.3
Prices relative to other online merchants
   
1212 5.1
Variety of shipping options
   
1210 4.8
Shipping charges
   
1205 4.8
Charges stated clearly before order submission
   
1211 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
462 36.7%
1st online purchase from merchant in last 6 months
   
252 20.0%
2-5
   
433 34.4%
6-10
   
46 3.6%
11-15
   
13 1.0%
16-20
 
0 0.0%
More than 20
   
20 1.5%
No Responses
   
302.3%
 Totals1256100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
553 44.0%
Female
   
652 51.9%
No Responses
   
514.0%
 Totals1256100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
23 1.8%
25-29
   
27 2.1%
30-34
   
46 3.6%
35-39
   
85 6.7%
40-44
   
117 9.3%
45-49
   
161 12.8%
50-54
   
242 19.2%
55-59
   
195 15.5%
60-64
   
153 12.1%
65 or over
   
158 12.5%
No Responses
   
473.7%
 Totals1256100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
61 4.8%
$20K to less than $30K
   
91 7.2%
$30K to less than $40K
   
92 7.3%
$40K to less than $50K
   
119 9.4%
$50K to less than $60K
   
119 9.4%
$60K to less than $75K
   
127 10.1%
$75K to less than $100K
   
152 12.1%
$100K to less than $150K
   
133 10.5%
$150K to less than $200K
   
52 4.1%
$200K or higher
   
53 4.2%
No Responses
   
25720.4%
 Totals1256100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
18 1.4%
High school graduate
   
313 24.9%
Some college
   
419 33.3%
Bachelor's degree
   
231 18.3%
Graduate degree
   
174 13.8%
No Responses
   
1018.0%
 Totals1256100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
81 6.4%
Married
   
944 75.1%
Divorced/separated
   
70 5.5%
Widowed
   
39 3.1%
Domestic Partnership
   
33 2.6%
No Responses
   
897.0%
 Totals1256100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
12 <1%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
989 78.7%
Hispanic or Latino
   
22 1.7%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
25 1.9%
Prefer not to answer
   
85 6.7%
No Responses
   
997.8%
 Totals1256100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
416 33.1%
Northeast
   
363 28.9%
Southeast
   
174 13.8%
Southwest
   
75 5.9%
West
   
137 10.9%
No Responses
   
917.2%
 Totals1256100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  397
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 231
Last Name 226
Email Address 230

   
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