Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1399 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1396 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1389 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1280
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
111 7.7%
2 days
   
356 24.8%
3 days
   
267 18.6%
4-5 days
   
418 29.1%
6-7 days
   
162 11.2%
1 to less than 2 weeks
   
58 4.0%
2 to less than 3 weeks
   
8 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
463.2%
 Totals1435100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
421 29.3%
Business
   
987 68.7%
No Responses
   
271.8%
 Totals1435100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1394 5.2
Ease of finding what you're looking for
   
1395 5.1
Selection of products
   
1387 5.3
Clarity of product information
   
1389 5.3
Prices relative to other online merchants
   
1388 5.1
Variety of shipping options
   
1384 4.8
Shipping charges
   
1377 4.8
Charges stated clearly before order submission
   
1385 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
538 37.4%
1st online purchase from merchant in last 6 months
   
281 19.5%
2-5
   
495 34.4%
6-10
   
51 3.5%
11-15
   
16 1.1%
16-20
 
0 0.0%
More than 20
   
21 1.4%
No Responses
   
332.2%
 Totals1435100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
632 44.0%
Female
   
744 51.8%
No Responses
   
594.1%
 Totals1435100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
25 1.7%
25-29
   
28 1.9%
30-34
   
51 3.5%
35-39
   
98 6.8%
40-44
   
132 9.1%
45-49
   
185 12.8%
50-54
   
278 19.3%
55-59
   
222 15.4%
60-64
   
177 12.3%
65 or over
   
185 12.8%
No Responses
   
513.5%
 Totals1435100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
71 4.9%
$20K to less than $30K
   
107 7.4%
$30K to less than $40K
   
104 7.2%
$40K to less than $50K
   
139 9.6%
$50K to less than $60K
   
136 9.4%
$60K to less than $75K
   
147 10.2%
$75K to less than $100K
   
177 12.3%
$100K to less than $150K
   
145 10.1%
$150K to less than $200K
   
60 4.1%
$200K or higher
   
61 4.2%
No Responses
   
28820.0%
 Totals1435100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
22 1.5%
High school graduate
   
361 25.1%
Some college
   
481 33.5%
Bachelor's degree
   
262 18.2%
Graduate degree
   
194 13.5%
No Responses
   
1158.0%
 Totals1435100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
97 6.7%
Married
   
1070 74.5%
Divorced/separated
   
84 5.8%
Widowed
   
46 3.2%
Domestic Partnership
   
37 2.5%
No Responses
   
1017.0%
 Totals1435100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
11 <1%
American Indian, Eskimo or Aleut
   
15 1.0%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
1131 78.8%
Hispanic or Latino
   
23 1.6%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
26 1.8%
Prefer not to answer
   
103 7.1%
No Responses
   
1127.8%
 Totals1435100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
483 33.6%
Northeast
   
407 28.3%
Southeast
   
207 14.4%
Southwest
   
86 5.9%
West
   
151 10.5%
No Responses
   
1017.0%
 Totals1435100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  451
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 267
Last Name 262
Email Address 267

   
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