Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1247 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1243 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1241 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1137
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
99 7.7%
2 days
   
319 24.9%
3 days
   
229 17.9%
4-5 days
   
377 29.4%
6-7 days
   
150 11.7%
1 to less than 2 weeks
   
50 3.9%
2 to less than 3 weeks
   
6 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
   
1 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
403.1%
 Totals1279100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
375 29.3%
Business
   
881 68.8%
No Responses
   
231.7%
 Totals1279100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1240 5.2
Ease of finding what you're looking for
   
1241 5.1
Selection of products
   
1236 5.3
Clarity of product information
   
1236 5.3
Prices relative to other online merchants
   
1234 5.1
Variety of shipping options
   
1233 4.8
Shipping charges
   
1227 4.8
Charges stated clearly before order submission
   
1233 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
473 36.9%
1st online purchase from merchant in last 6 months
   
258 20.1%
2-5
   
438 34.2%
6-10
   
46 3.5%
11-15
   
13 1.0%
16-20
 
0 0.0%
More than 20
   
21 1.6%
No Responses
   
302.3%
 Totals1279100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
567 44.3%
Female
   
661 51.6%
No Responses
   
513.9%
 Totals1279100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
23 1.7%
25-29
   
27 2.1%
30-34
   
46 3.5%
35-39
   
88 6.8%
40-44
   
119 9.3%
45-49
   
164 12.8%
50-54
   
247 19.3%
55-59
   
197 15.4%
60-64
   
156 12.1%
65 or over
   
162 12.6%
No Responses
   
473.6%
 Totals1279100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
64 5.0%
$20K to less than $30K
   
92 7.1%
$30K to less than $40K
   
95 7.4%
$40K to less than $50K
   
122 9.5%
$50K to less than $60K
   
123 9.6%
$60K to less than $75K
   
132 10.3%
$75K to less than $100K
   
153 11.9%
$100K to less than $150K
   
134 10.4%
$150K to less than $200K
   
52 4.0%
$200K or higher
   
54 4.2%
No Responses
   
25820.1%
 Totals1279100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
18 1.4%
High school graduate
   
321 25.0%
Some college
   
426 33.3%
Bachelor's degree
   
236 18.4%
Graduate degree
   
177 13.8%
No Responses
   
1017.8%
 Totals1279100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
85 6.6%
Married
   
961 75.1%
Divorced/separated
   
71 5.5%
Widowed
   
40 3.1%
Domestic Partnership
   
33 2.5%
No Responses
   
896.9%
 Totals1279100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
10 <1%
American Indian, Eskimo or Aleut
   
12 <1%
Asian or Pacific Islander
   
9 <1%
Caucasian
   
1009 78.8%
Hispanic or Latino
   
22 1.7%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
26 2.0%
Prefer not to answer
   
87 6.8%
No Responses
   
997.7%
 Totals1279100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
423 33.0%
Northeast
   
371 29.0%
Southeast
   
179 13.9%
Southwest
   
76 5.9%
West
   
138 10.7%
No Responses
   
927.1%
 Totals1279100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  406
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 236
Last Name 231
Email Address 235

   
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