Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1721 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1717 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1709 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1581
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
146 8.2%
2 days
   
449 25.3%
3 days
   
323 18.2%
4-5 days
   
497 28.0%
6-7 days
   
194 10.9%
1 to less than 2 weeks
   
75 4.2%
2 to less than 3 weeks
   
11 <1%
3 to less than 4 weeks
   
2 <1%
4 to less than 6 weeks
   
2 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
3 <1%
About 3 months
   
1 <1%
No Responses
   
633.5%
 Totals1770100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
515 29.0%
Business
   
1216 68.7%
No Responses
   
392.2%
 Totals1770100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1709 5.2
Ease of finding what you're looking for
   
1709 5.1
Selection of products
   
1699 5.3
Clarity of product information
   
1702 5.3
Prices relative to other online merchants
   
1697 5.1
Variety of shipping options
   
1696 4.8
Shipping charges
   
1686 4.9
Charges stated clearly before order submission
   
1698 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
651 36.7%
1st online purchase from merchant in last 6 months
   
342 19.3%
2-5
   
613 34.6%
6-10
   
64 3.6%
11-15
   
22 1.2%
16-20
   
1 <1%
More than 20
   
28 1.5%
No Responses
   
492.7%
 Totals1770100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
773 43.6%
Female
   
914 51.6%
No Responses
   
834.6%
 Totals1770100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
   
1 <1%
13-17
   
3 <1%
18-24
   
28 1.5%
25-29
   
34 1.9%
30-34
   
61 3.4%
35-39
   
117 6.6%
40-44
   
157 8.8%
45-49
   
212 11.9%
50-54
   
330 18.6%
55-59
   
286 16.1%
60-64
   
235 13.2%
65 or over
   
239 13.5%
No Responses
   
673.7%
 Totals1770100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
90 5.0%
$20K to less than $30K
   
131 7.4%
$30K to less than $40K
   
127 7.1%
$40K to less than $50K
   
173 9.7%
$50K to less than $60K
   
156 8.8%
$60K to less than $75K
   
184 10.3%
$75K to less than $100K
   
215 12.1%
$100K to less than $150K
   
192 10.8%
$150K to less than $200K
   
74 4.1%
$200K or higher
   
67 3.7%
No Responses
   
36120.3%
 Totals1770100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
26 1.4%
High school graduate
   
443 25.0%
Some college
   
590 33.3%
Bachelor's degree
   
337 19.0%
Graduate degree
   
227 12.8%
No Responses
   
1478.3%
 Totals1770100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
119 6.7%
Married
   
1312 74.1%
Divorced/separated
   
107 6.0%
Widowed
   
60 3.3%
Domestic Partnership
   
45 2.5%
No Responses
   
1277.1%
 Totals1770100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
13 <1%
American Indian, Eskimo or Aleut
   
17 <1%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1385 78.2%
Hispanic or Latino
   
25 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
31 1.7%
Prefer not to answer
   
132 7.4%
No Responses
   
1478.3%
 Totals1770100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
603 34.0%
Northeast
   
514 29.0%
Southeast
   
239 13.5%
Southwest
   
109 6.1%
West
   
176 9.9%
No Responses
   
1297.2%
 Totals1770100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  586
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 354
Last Name 349
Email Address 358

   
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