Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1876 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1872 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1861 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1719
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
5 <1%
Tomorrow
   
168 8.7%
2 days
   
495 25.6%
3 days
   
363 18.8%
4-5 days
   
521 27.0%
6-7 days
   
202 10.4%
1 to less than 2 weeks
   
82 4.2%
2 to less than 3 weeks
   
11 <1%
3 to less than 4 weeks
   
3 <1%
4 to less than 6 weeks
   
2 <1%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
3 <1%
About 3 months
   
1 <1%
No Responses
   
723.7%
 Totals1929100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
557 28.8%
Business
   
1327 68.7%
No Responses
   
452.3%
 Totals1929100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1864 5.1
Ease of finding what you're looking for
   
1865 5.1
Selection of products
   
1850 5.3
Clarity of product information
   
1856 5.3
Prices relative to other online merchants
   
1852 5.1
Variety of shipping options
   
1848 4.9
Shipping charges
   
1840 4.9
Charges stated clearly before order submission
   
1847 5.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
694 35.9%
1st online purchase from merchant in last 6 months
   
379 19.6%
2-5
   
667 34.5%
6-10
   
83 4.3%
11-15
   
22 1.1%
16-20
   
1 <1%
More than 20
   
30 1.5%
No Responses
   
532.7%
 Totals1929100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
836 43.3%
Female
   
1003 51.9%
No Responses
   
904.6%
 Totals1929100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
   
1 <1%
13-17
   
3 <1%
18-24
   
28 1.4%
25-29
   
34 1.7%
30-34
   
64 3.3%
35-39
   
127 6.5%
40-44
   
166 8.6%
45-49
   
219 11.3%
50-54
   
363 18.8%
55-59
   
314 16.2%
60-64
   
269 13.9%
65 or over
   
269 13.9%
No Responses
   
723.7%
 Totals1929100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
96 4.9%
$20K to less than $30K
   
143 7.4%
$30K to less than $40K
   
141 7.3%
$40K to less than $50K
   
188 9.7%
$50K to less than $60K
   
170 8.8%
$60K to less than $75K
   
206 10.6%
$75K to less than $100K
   
237 12.2%
$100K to less than $150K
   
207 10.7%
$150K to less than $200K
   
78 4.0%
$200K or higher
   
78 4.0%
No Responses
   
38519.9%
 Totals1929100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
27 1.3%
High school graduate
   
491 25.4%
Some college
   
632 32.7%
Bachelor's degree
   
376 19.4%
Graduate degree
   
247 12.8%
No Responses
   
1568.0%
 Totals1929100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
127 6.5%
Married
   
1436 74.4%
Divorced/separated
   
115 5.9%
Widowed
   
70 3.6%
Domestic Partnership
   
45 2.3%
No Responses
   
1367.0%
 Totals1929100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
14 <1%
American Indian, Eskimo or Aleut
   
18 <1%
Asian or Pacific Islander
   
12 <1%
Caucasian
   
1508 78.1%
Hispanic or Latino
   
28 1.4%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
9 <1%
Other
   
35 1.8%
Prefer not to answer
   
149 7.7%
No Responses
   
1568.0%
 Totals1929100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
660 34.2%
Northeast
   
567 29.3%
Southeast
   
264 13.6%
Southwest
   
116 6.0%
West
   
182 9.4%
No Responses
   
1407.2%
 Totals1929100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  644
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 403
Last Name 398
Email Address 407

   
Text Block:
 After you press finish, you will be given the chance to register for our emails containing monthly specials, promotions and more from PBS Animal Health/Dairy Health USA. If you don't wish to register for these mailings, simply press finish and close the window to save your survey results.