Overall Survey Results:


PBS Animal Health/Dairy Health USA Customer Survey


1Please take a moment to rate your shopping experience at PBS Animal Health/Dairy Health USA 

How satisfied are you overall with this purchase experience at PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1093 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend PBS Animal Health/Dairy Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1089 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1086 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  991
5When do you expect all of the items in your order to be delivered?
 
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
90 8.0%
2 days
   
269 24.0%
3 days
   
206 18.4%
4-5 days
   
333 29.7%
6-7 days
   
133 11.8%
1 to less than 2 weeks
   
40 3.5%
2 to less than 3 weeks
   
5 <1%
3 to less than 4 weeks
   
1 <1%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
   
1 <1%
About 2 months
   
2 <1%
About 3 months
   
1 <1%
No Responses
   
343.0%
 Totals1118100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
330 29.5%
Business
   
769 68.7%
No Responses
   
191.6%
 Totals1118100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 
 1 = n/a , 2 = Not at all , 3 = A little , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1083 5.2
Ease of finding what you're looking for
   
1084 5.1
Selection of products
   
1080 5.3
Clarity of product information
   
1080 5.3
Prices relative to other online merchants
   
1078 5.1
Variety of shipping options
   
1078 4.8
Shipping charges
   
1075 4.8
Charges stated clearly before order submission
   
1078 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
407 36.4%
1st online purchase from merchant in last 6 months
   
225 20.1%
2-5
   
387 34.6%
6-10
   
44 3.9%
11-15
   
11 <1%
16-20
 
0 0.0%
More than 20
   
17 1.5%
No Responses
   
272.4%
 Totals1118100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
492 44.0%
Female
   
582 52.0%
No Responses
   
443.9%
 Totals1118100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
20 1.7%
25-29
   
25 2.2%
30-34
   
45 4.0%
35-39
   
78 6.9%
40-44
   
107 9.5%
45-49
   
146 13.0%
50-54
   
208 18.6%
55-59
   
172 15.3%
60-64
   
135 12.0%
65 or over
   
140 12.5%
No Responses
   
403.5%
 Totals1118100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
53 4.7%
$20K to less than $30K
   
78 6.9%
$30K to less than $40K
   
82 7.3%
$40K to less than $50K
   
104 9.3%
$50K to less than $60K
   
109 9.7%
$60K to less than $75K
   
118 10.5%
$75K to less than $100K
   
132 11.8%
$100K to less than $150K
   
120 10.7%
$150K to less than $200K
   
49 4.3%
$200K or higher
   
43 3.8%
No Responses
   
23020.5%
 Totals1118100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
15 1.3%
High school graduate
   
279 24.9%
Some college
   
367 32.8%
Bachelor's degree
   
212 18.9%
Graduate degree
   
155 13.8%
No Responses
   
908.0%
 Totals1118100%
13Marital Status

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
70 6.2%
Married
   
846 75.6%
Divorced/separated
   
55 4.9%
Widowed
   
35 3.1%
Domestic Partnership
   
32 2.8%
No Responses
   
807.1%
 Totals1118100%
14Ethnicity or Origin

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
9 <1%
American Indian, Eskimo or Aleut
   
12 1.0%
Asian or Pacific Islander
   
8 <1%
Caucasian
   
879 78.6%
Hispanic or Latino
   
21 1.8%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
5 <1%
Other
   
22 1.9%
Prefer not to answer
   
75 6.7%
No Responses
   
877.7%
 Totals1118100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
359 32.1%
Northeast
   
334 29.8%
Southeast
   
154 13.7%
Southwest
   
68 6.0%
West
   
124 11.0%
No Responses
   
797.0%
 Totals1118100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 
 Number of
Responses
  349
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 194
Last Name 190
Email Address 195

   
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