Overall Survey Results:


L'Equipe Salon Customer Feedback


1How long have you been a L'Equipe Salon customer?
 
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
since 2011
   
16 7.2%
One Year
   
24 10.8%
Two Years
   
22 9.9%
Three Years
   
24 10.8%
Too Many-To-Count Years
   
98 44.3%
Other
   
35 15.8%
No Responses
   
2<1%
 Totals221100%
2In addition to your hair services, have you ever purchased hair products, make-up, or fashion accessories in the boutique?
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Hair Products
   
193 92.7%
Make-up
   
37 17.7%
Fashion accessories
   
120 57.6%
Other
   
12 5.7%
 Totals208100%
3When was your last appointment at L'Equipe Salon?
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
One week-four weeks
   
142 64.2%
One month-three months
   
48 21.7%
Three months-six months
   
13 5.8%
One year+
   
14 6.3%
No Responses
   
41.8%
 Totals221100%

4What services have you had in our salon?
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Cut and Blow Dry
   
213 96.3%
Color
   
162 73.3%
Highlights
   
127 57.4%
Brazilian Treatments
   
14 6.3%
Specialty Hair Treamtment
   
24 10.8%
Corrective Color
   
13 5.8%
Other
   
16 7.2%
 Totals221100%

5How often do you usually use L'Equipe salon services?
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Weekly
   
1 <1%
4-6 weeks
   
132 59.7%
6-12 weeks
   
61 27.6%
6 months
   
9 4.0%
Yearly
   
4 1.8%
Other
   
11 4.9%
No Responses
   
31.3%
 Totals221100%
6One a scale of 1-5, with 5 being best and 1 being worst, how would you rate us in the following areas?
 
 
 
 
 1 = poor , 5 = best
Answer
12345
Number of
  Responses		Rating
Score*
Telephone contact confirming your appointment.
 
218 4.8
Initial greeting when you come in to the salon.
   
218 4.7
Wait time for your appointment.
   
217 4.5
Hair consultation and Stylist recommendations
   
217 4.7
Satisfaction with the end-results?
   
219 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


7On a scale of 1-5, with 1 being worst, and 5 being best, How would you rate the overall cleanliness in the salon as well as the restroom?  
 
 
 
 
 
 1 = poor , 2 = below average , 3 = average , 4 = above average , 5 = superior
12345
Number of
  Responses		Rating
Score*
   
217 4.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


8Did you feel we spent enough time during the consultation to understand the details of your particular hair challenges and needs?
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
209 95.4%
No
   
7 3.1%
 Totals219100%

9Did your stylist share with you all the products used on your hair and how to apply them at home?
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
176 79.6%
No
   
10 4.5%
Some products but not all
   
26 11.7%
Other
   
4 1.8%
No Responses
   
52.2%
 Totals221100%
10Would you recommend our salon to a friend or family member?
 
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
149 67.4%
No
   
9 4.0%
I've already recommended you
   
103 46.6%
 Totals221100%
11If you don't feel able to recommend our salon, please tell us why.
 
 
 Number of
Responses
  16
12What is your overall satisfaction level with our salon's services and personnel?
 
 
 
 
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Aberage , 5 = Well Above Average
Answer
12345
Number of
  Responses		Rating
Score*
Overall Customer Service Experience
   
219 4.6
On-Time Experience
   
218 4.4
Professionalism
   
217 4.6
Understanding of your needs
   
215 4.5
Satisfaction with the results
   
217 4.5
Purchase Experience
   
216 4.3
Salon Cleanliness
   
217 4.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
13What type of rewards program would most interest you?
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Refer a friend/family member program
   
55 26.6%
Loyalty program
   
184 89.3%
Specific discounts for boutique products
   
81 39.3%
Other
   
13 6.3%
 Totals206100%
14What type of content would you like to see on our social media outlets like Facebook, YouTube, Blog, Twitter?
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Content related to the latest in hair styles, trends, and products
   
94 51.9%
Content related to ALL areas of beauty, style, and fashion issues?
   
30 16.5%
Exclusive coupons
   
139 76.7%
Contests
   
17 9.3%
Other
   
19 10.4%
 Totals181100%
15How would you like us to contact you to confirm your appointment?
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Telephone
   
107 48.4%
E-mail
   
47 21.2%
Both
   
54 24.4%
Other
   
8 3.6%
No Responses
   
52.2%
 Totals221100%
16What can we do better at L'Equipe salon?  Please feel free to tell us how we could better serve you in the future.
 
 
 
 
 
 Number of
Responses
  83
17What is it that you like about L'Equipe salon?  What makes you want to remain as our valued customer?
 
 
 
 
 Number of
Responses
  151
18How often would you like to receive emails about salon events, exclusive offers and promotions, and news and topical issues related to hair?
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
once a week
   
14 6.3%
twice a month
   
44 19.9%
once a month
   
125 56.5%
Other
   
18 8.1%
No Responses
   
209.0%
 Totals221100%
19Any additional comments or concerns you'd like to share with us?
 
 
 
 Number of
Responses
  53
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