Overall Survey Results:


Horse Health USA Customer Survey


1Please take a moment to rate your shopping experience at Horse Health USA 

How satisfied are you overall with this purchase experience at Horse Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1063 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend Horse Health USA?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1061 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3 How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1062 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1040
5When do you expect all of the items in your order to be delivered?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
28 2.5%
2 days
   
119 10.9%
3 days
   
171 15.7%
4-5 days
   
378 34.8%
6-7 days
   
246 22.6%
1 to less than 2 weeks
   
98 9.0%
2 to less than 3 weeks
   
6 <1%
3 to less than 4 weeks
 
0 0.0%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
 
0 0.0%
About 2 months
 
0 0.0%
About 3 months
 
0 0.0%
No Responses
   
353.2%
 Totals1084100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
900 83.0%
Business
   
170 15.6%
No Responses
   
141.2%
 Totals1084100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1065 5.2
Ease of finding what you're looking for
   
1066 5.3
Selection of products
   
1059 5.4
Clarity of product information
   
1059 5.4
Prices relative to other online merchants
   
1060 5.2
Variety of shipping options
   
1042 5.0
Shipping charges
   
1051 4.9
Charges stated clearly before order submission
   
1059 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
418 38.5%
1st online purchase from merchant in last 6 months
   
175 16.1%
2-5
   
417 38.4%
6-10
   
47 4.3%
11-15
   
3 <1%
16-20
   
2 <1%
More than 20
   
7 <1%
No Responses
   
151.3%
 Totals1084100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
125 11.5%
Female
   
919 84.7%
No Responses
   
403.6%
 Totals1084100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
6 <1%
25-29
   
10 <1%
30-34
   
15 1.3%
35-39
   
30 2.7%
40-44
   
66 6.0%
45-49
   
120 11.0%
50-54
   
139 12.8%
55-59
   
223 20.5%
60-64
   
226 20.8%
65 or over
   
207 19.0%
No Responses
   
403.6%
 Totals1084100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
49 4.5%
$20K to less than $30K
   
76 7.0%
$30K to less than $40K
   
74 6.8%
$40K to less than $50K
   
97 8.9%
$50K to less than $60K
   
98 9.0%
$60K to less than $75K
   
105 9.6%
$75K to less than $100K
   
129 11.9%
$100K to less than $150K
   
105 9.6%
$150K to less than $200K
   
65 5.9%
$200K or higher
   
51 4.7%
No Responses
   
23521.6%
 Totals1084100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
10 <1%
High school graduate
   
166 15.3%
Some college
   
388 35.7%
Bachelor's degree
   
268 24.7%
Graduate degree
   
173 15.9%
No Responses
   
797.2%
 Totals1084100%
13Marital Status
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
79 7.2%
Married
   
725 66.8%
Divorced/separated
   
122 11.2%
Widowed
   
37 3.4%
Domestic Partnership
   
36 3.3%
No Responses
   
857.8%
 Totals1084100%
14Ethnicity or Origin
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
8 <1%
American Indian, Eskimo or Aleut
   
10 <1%
Asian or Pacific Islander
   
3 <1%
Caucasian
   
852 78.5%
Hispanic or Latino
   
11 1.0%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
8 <1%
Prefer not to answer
   
90 8.3%
No Responses
   
948.6%
 Totals1084100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
277 25.5%
Northeast
   
231 21.3%
Southeast
   
203 18.7%
Southwest
   
99 9.1%
West
   
184 16.9%
No Responses
   
908.3%
 Totals1084100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 Number of
Responses
  498
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 214
Last Name 210
Email Address 220

   
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