| |
1 =
n/a
, 2 =
Not at all
, 3 =
A little bit
, 4 =
Somewhat
, 5 =
Quite a bit
, 6 =
Highly
| Answer | | Number of
Responses | Rating Score* |
|---|
| Overall look and design of site | |
594
|
5.2
| | Ease of finding what you're looking for | |
591
|
5.3
| | Selection of products | |
590
|
5.4
| | Clarity of product information | |
590
|
5.4
| | Prices relative to other online merchants | |
589
|
5.2
| | Variety of shipping options | |
583
|
4.9
| | Shipping charges | |
588
|
4.9
| | Charges stated clearly before order submission | |
589
|
5.3
|
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
Details
1 =
n/a
, 2 =
Not at all
, 3 =
A little bit
, 4 =
Somewhat
, 5 =
Quite a bit
, 6 =
Highly
| Answer |
1
|
2
|
3
|
4
|
5
|
6
|
|---|
| Overall look and design of site |
6 (1.0%)
|
3 (<1%)
|
8 (1.3%)
|
71 (12.0%)
|
266 (44.8%)
|
240 (40.4%)
| | Ease of finding what you're looking for |
3 (<1%)
|
7 (1.2%)
|
16 (2.7%)
|
67 (11.3%)
|
210 (35.5%)
|
288 (48.7%)
| | Selection of products |
8 (1.4%)
|
1 (<1%)
|
10 (1.7%)
|
51 (8.6%)
|
206 (34.9%)
|
314 (53.2%)
| | Clarity of product information |
5 (<1%)
|
1 (<1%)
|
11 (1.9%)
|
49 (8.3%)
|
205 (34.7%)
|
319 (54.1%)
| | Prices relative to other online merchants |
12 (2.0%)
|
2 (<1%)
|
10 (1.7%)
|
79 (13.4%)
|
195 (33.1%)
|
291 (49.4%)
| | Variety of shipping options |
32 (5.5%)
|
11 (1.9%)
|
21 (3.6%)
|
83 (14.2%)
|
198 (34.0%)
|
238 (40.8%)
| | Shipping charges |
13 (2.2%)
|
35 (6.0%)
|
45 (7.7%)
|
84 (14.3%)
|
145 (24.7%)
|
266 (45.2%)
| | Charges stated clearly before order submission |
8 (1.4%)
|
16 (2.7%)
|
13 (2.2%)
|
46 (7.8%)
|
170 (28.9%)
|
336 (57.0%)
|
Hold the mouse over each color of the bar to see the number of respondents. | Answer |
| Number of
Responses | Rating Score* |
|---|
| Overall look and design of site | | 594 |
5.2
| | Ease of finding what you're looking for | | 591 |
5.3
| | Selection of products | | 590 |
5.4
| | Clarity of product information | | 590 |
5.4
| | Prices relative to other online merchants | | 589 |
5.2
| | Variety of shipping options | | 583 |
4.9
| | Shipping charges | | 588 |
4.9
| | Charges stated clearly before order submission | | 589 |
5.3
|
|