Overall Survey Results:


Horse Health USA Customer Survey


1Please take a moment to rate your shopping experience at Horse Health USA 

How satisfied are you overall with this purchase experience at Horse Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1055 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend Horse Health USA?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1054 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3 How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1054 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1032
5When do you expect all of the items in your order to be delivered?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
28 2.6%
2 days
   
117 10.8%
3 days
   
171 15.8%
4-5 days
   
375 34.8%
6-7 days
   
245 22.7%
1 to less than 2 weeks
   
97 9.0%
2 to less than 3 weeks
   
6 <1%
3 to less than 4 weeks
 
0 0.0%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
 
0 0.0%
About 2 months
 
0 0.0%
About 3 months
 
0 0.0%
No Responses
   
343.1%
 Totals1076100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
895 83.1%
Business
   
167 15.5%
No Responses
   
141.3%
 Totals1076100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1058 5.2
Ease of finding what you're looking for
   
1058 5.3
Selection of products
   
1051 5.4
Clarity of product information
   
1051 5.4
Prices relative to other online merchants
   
1053 5.2
Variety of shipping options
   
1035 5.0
Shipping charges
   
1043 4.9
Charges stated clearly before order submission
   
1051 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
416 38.6%
1st online purchase from merchant in last 6 months
   
173 16.0%
2-5
   
414 38.4%
6-10
   
47 4.3%
11-15
   
3 <1%
16-20
   
2 <1%
More than 20
   
7 <1%
No Responses
   
141.3%
 Totals1076100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
123 11.4%
Female
   
913 84.8%
No Responses
   
403.7%
 Totals1076100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
2 <1%
18-24
   
6 <1%
25-29
   
10 <1%
30-34
   
15 1.3%
35-39
   
30 2.7%
40-44
   
65 6.0%
45-49
   
119 11.0%
50-54
   
139 12.9%
55-59
   
223 20.7%
60-64
   
224 20.8%
65 or over
   
203 18.8%
No Responses
   
403.7%
 Totals1076100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
49 4.5%
$20K to less than $30K
   
76 7.0%
$30K to less than $40K
   
74 6.8%
$40K to less than $50K
   
96 8.9%
$50K to less than $60K
   
98 9.1%
$60K to less than $75K
   
105 9.7%
$75K to less than $100K
   
127 11.8%
$100K to less than $150K
   
104 9.6%
$150K to less than $200K
   
63 5.8%
$200K or higher
   
51 4.7%
No Responses
   
23321.6%
 Totals1076100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
10 <1%
High school graduate
   
163 15.1%
Some college
   
386 35.8%
Bachelor's degree
   
268 24.9%
Graduate degree
   
170 15.7%
No Responses
   
797.3%
 Totals1076100%
13Marital Status
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
79 7.3%
Married
   
719 66.8%
Divorced/separated
   
121 11.2%
Widowed
   
36 3.3%
Domestic Partnership
   
36 3.3%
No Responses
   
857.8%
 Totals1076100%
14Ethnicity or Origin
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
8 <1%
American Indian, Eskimo or Aleut
   
10 <1%
Asian or Pacific Islander
   
3 <1%
Caucasian
   
845 78.5%
Hispanic or Latino
   
11 1.0%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
8 <1%
Prefer not to answer
   
89 8.2%
No Responses
   
948.7%
 Totals1076100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
276 25.6%
Northeast
   
229 21.2%
Southeast
   
201 18.6%
Southwest
   
98 9.1%
West
   
182 16.9%
No Responses
   
908.3%
 Totals1076100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 Number of
Responses
  494
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 213
Last Name 209
Email Address 218

   
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