Overall Survey Results:


Horse Health USA Customer Survey


1Please take a moment to rate your shopping experience at Horse Health USA 

How satisfied are you overall with this purchase experience at Horse Health USA?

 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1119 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2How likely are you to recommend Horse Health USA?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1115 5.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3 How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
123456
Number of
  Responses
Rating
Score*
   
1115 5.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4How much did you spend on this purchase? (Including shipping, handling and taxes)
 
 
 Number of
Responses
  1093
5When do you expect all of the items in your order to be delivered?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Today
   
3 <1%
Tomorrow
   
31 2.7%
2 days
   
127 11.1%
3 days
   
181 15.8%
4-5 days
   
396 34.7%
6-7 days
   
255 22.3%
1 to less than 2 weeks
   
102 8.9%
2 to less than 3 weeks
   
7 <1%
3 to less than 4 weeks
 
0 0.0%
4 to less than 6 weeks
 
0 0.0%
6 to less than 8 weeks
 
0 0.0%
About 2 months
 
0 0.0%
About 3 months
 
0 0.0%
No Responses
   
383.3%
 Totals1140100%
6Was this purchase made primarily for personal / leisure purposes, or for business purposes?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Personal/Leisure
   
945 82.8%
Business
   
179 15.7%
No Responses
   
161.4%
 Totals1140100%
7How satisfied are you with each of the following aspects of this purchase?
 
 
 1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly
Answer
123456
Number of
  Responses
Rating
Score*
Overall look and design of site
   
1118 5.2
Ease of finding what you're looking for
   
1117 5.3
Selection of products
   
1111 5.4
Clarity of product information
   
1110 5.4
Prices relative to other online merchants
   
1111 5.2
Variety of shipping options
   
1094 5.0
Shipping charges
   
1102 4.9
Charges stated clearly before order submission
   
1109 5.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Including this order, how many online purchases have you made from this online merchant in the last six months?
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
1st ever online purchase from merchant
   
433 37.9%
1st online purchase from merchant in last 6 months
   
192 16.8%
2-5
   
438 38.4%
6-10
   
47 4.1%
11-15
   
3 <1%
16-20
   
2 <1%
More than 20
   
7 <1%
No Responses
   
181.5%
 Totals1140100%
9Please tell us a little bit about yourself. 

Gender

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Male
   
136 11.9%
Female
   
962 84.3%
No Responses
   
423.6%
 Totals1140100%
10Age

 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under 13
 
0 0.0%
13-17
   
3 <1%
18-24
   
6 <1%
25-29
   
10 <1%
30-34
   
15 1.3%
35-39
   
30 2.6%
40-44
   
66 5.7%
45-49
   
129 11.3%
50-54
   
144 12.6%
55-59
   
232 20.3%
60-64
   
237 20.7%
65 or over
   
226 19.8%
No Responses
   
423.6%
 Totals1140100%
11Annual Household Income
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Under $20K
   
50 4.3%
$20K to less than $30K
   
79 6.9%
$30K to less than $40K
   
78 6.8%
$40K to less than $50K
   
100 8.7%
$50K to less than $60K
   
103 9.0%
$60K to less than $75K
   
109 9.5%
$75K to less than $100K
   
136 11.9%
$100K to less than $150K
   
114 10.0%
$150K to less than $200K
   
65 5.7%
$200K or higher
   
55 4.8%
No Responses
   
25122.0%
 Totals1140100%
12Education
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Less than high school
   
11 <1%
High school graduate
   
176 15.4%
Some college
   
405 35.5%
Bachelor's degree
   
283 24.8%
Graduate degree
   
179 15.7%
No Responses
   
867.5%
 Totals1140100%
13Marital Status
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Single/never married
   
85 7.4%
Married
   
757 66.4%
Divorced/separated
   
129 11.3%
Widowed
   
41 3.5%
Domestic Partnership
   
37 3.2%
No Responses
   
917.9%
 Totals1140100%
14Ethnicity or Origin
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
African-American
   
9 <1%
American Indian, Eskimo or Aleut
   
10 <1%
Asian or Pacific Islander
   
3 <1%
Caucasian
   
893 78.3%
Hispanic or Latino
   
11 <1%
Native Hawaiin or other Pacific Islander
 
0 0.0%
Mixed Race
   
8 <1%
Other
   
9 <1%
Prefer not to answer
   
98 8.5%
No Responses
   
998.6%
 Totals1140100%
15Region
 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Midwest
   
288 25.2%
Northeast
   
245 21.4%
Southeast
   
212 18.5%
Southwest
   
105 9.2%
West
   
194 17.0%
No Responses
   
968.4%
 Totals1140100%
16Please share your comments and questions below to help us serve you better.  Thank you.
 
 
 Number of
Responses
  532
17If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!
 
 
AnswerNumber of
Responses
First Name 227
Last Name 223
Email Address 234

   
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