Overall Survey Results:

Horse Health USA Customer Survey

Please take a moment to rate your shopping experience at Horse Health USA

How satisfied are you overall with this purchase experience at Horse Health USA?

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

Number of
Responses

Rating
Score*

363

5.4

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Show Details

Hide Details

Details

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

1	2	3	4	5	6
1 (<1%)	4 (1.1%)	2 (<1%)	18 (5.0%)	145 (39.9%)	193 (53.2%)

Hold the mouse over each color of the bar to see the number of respondents.

Number of
Responses

Rating
Score*

39.9%

53.1%

363

5.4

How likely are you to recommend Horse Health USA?

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

Number of
Responses

Rating
Score*

366

5.5

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Show Details

Hide Details

Details

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

1	2	3	4	5	6
0 (0.0%)	2 (<1%)	1 (<1%)	20 (5.5%)	116 (31.7%)	227 (62.0%)

Hold the mouse over each color of the bar to see the number of respondents.

Number of
Responses

Rating
Score*

5.4%

31.6%

62.0%

366

5.5

How likely are you to purchase from this online merchant the next time you are in the market to buy this type of product?

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

Number of
Responses

Rating
Score*

365

5.6

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Show Details

Hide Details

Details

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

1	2	3	4	5	6
1 (<1%)	2 (<1%)	2 (<1%)	17 (4.7%)	91 (24.9%)	252 (69.0%)

Hold the mouse over each color of the bar to see the number of respondents.

Number of
Responses

Rating
Score*

24.9%

69.0%

365

5.6

How much did you spend on this purchase? (Including shipping, handling and taxes)

	Number of Responses
	357

When do you expect all of the items in your order to be delivered?

Answer

100%

Number of
Responses

Response
Ratio

Today

0.0%

Tomorrow

3.4%

2 days

9.4%

3 days

16.3%

4-5 days

130

34.9%

6-7 days

23.3%

1 to less than 2 weeks

9.1%

2 to less than 3 weeks

0.0%

3 to less than 4 weeks

0.0%

4 to less than 6 weeks

0.0%

6 to less than 8 weeks

0.0%

About 2 months

0.0%

About 3 months

0.0%

No Responses

3.2%

Totals

372

100%

Was this purchase made primarily for personal / leisure purposes, or for business purposes?

Answer

100%

Number of
Responses

Response
Ratio

Personal/Leisure

303

81.4%

Business

16.3%

No Responses

2.1%

Totals

372

100%

How satisfied are you with each of the following aspects of this purchase?

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

Answer

Number of
Responses

Rating
Score*

Overall look and design of site

364

5.2

Ease of finding what you're looking for

363

5.3

Selection of products

363

5.4

Clarity of product information

361

5.4

Prices relative to other online merchants

362

5.2

Variety of shipping options

357

5.0

Shipping charges

361

4.9

Charges stated clearly before order submission

360

5.3

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Show Details

Hide Details

Details

1 = n/a , 2 = Not at all , 3 = A little bit , 4 = Somewhat , 5 = Quite a bit , 6 = Highly

Answer	1	2	3	4	5	6
Overall look and design of site	4 (1.1%)	1 (<1%)	4 (1.1%)	38 (10.4%)	172 (47.3%)	145 (39.8%)
Ease of finding what you're looking for	3 (<1%)	5 (1.4%)	6 (1.7%)	40 (11.0%)	135 (37.2%)	174 (47.9%)
Selection of products	5 (1.4%)	1 (<1%)	3 (<1%)	33 (9.1%)	131 (36.1%)	190 (52.3%)
Clarity of product information	5 (1.4%)	1 (<1%)	6 (1.7%)	27 (7.5%)	133 (36.8%)	189 (52.4%)
Prices relative to other online merchants	8 (2.2%)	1 (<1%)	7 (1.9%)	49 (13.5%)	120 (33.1%)	177 (48.9%)
Variety of shipping options	12 (3.4%)	4 (1.1%)	9 (2.5%)	60 (16.8%)	128 (35.9%)	144 (40.3%)
Shipping charges	5 (1.4%)	17 (4.7%)	27 (7.5%)	62 (17.2%)	92 (25.5%)	158 (43.8%)
Charges stated clearly before order submission	5 (1.4%)	6 (1.7%)	6 (1.7%)	32 (8.9%)	105 (29.2%)	206 (57.2%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Overall look and design of site

10%

47%

40%

364

5.2

Ease of finding what you're looking for

11%

37%

48%

363

5.3

Selection of products

36%

52%

363

5.4

Clarity of product information

37%

52%

361

5.4

Prices relative to other online merchants

14%

33%

49%

362

5.2

Variety of shipping options

17%

36%

40%

357

5.0

Shipping charges

17%

25%

44%

361

4.9

Charges stated clearly before order submission

29%

57%

360

5.3

Including this order, how many online purchases have you made from this online merchant in the last six months?

Answer

100%

Number of
Responses

Response
Ratio

1st ever online purchase from merchant

147

39.5%

1st online purchase from merchant in last 6 months

16.9%

2-5

140

37.6%

6-10

3.2%

11-15

<1%

16-20

<1%

More than 20

<1%

No Responses

1.6%

Totals

372

100%

Please tell us a little bit about yourself.

Gender

Answer

100%

Number of
Responses

Response
Ratio

Male

11.5%

Female

314

84.4%

No Responses

4.0%

Totals

372

100%

Age

Answer

100%

Number of
Responses

Response
Ratio

Under 13

0.0%

13-17

0.0%

18-24

<1%

25-29

<1%

30-34

1.8%

35-39

4.0%

40-44

8.6%

45-49

13.7%

50-54

15.8%

55-59

20.9%

60-64

14.7%

65 or over

15.3%

No Responses

3.4%

Totals

372

100%

Annual Household Income

Answer

100%

Number of
Responses

Response
Ratio

Under $20K

5.1%

$20K to less than $30K

5.3%

$30K to less than $40K

6.9%

$40K to less than $50K

8.8%

$50K to less than $60K

9.4%

$60K to less than $75K

9.6%

$75K to less than $100K

14.5%

$100K to less than $150K

10.7%

$150K to less than $200K

6.4%

$200K or higher

4.3%

No Responses

18.5%

Totals

372

100%

Education

Answer

100%

Number of
Responses

Response
Ratio

Less than high school

<1%

High school graduate

16.1%

Some college

145

38.9%

Bachelor's degree

23.9%

Graduate degree

14.7%

No Responses

5.9%

Totals

372

100%

Marital Status

Answer

100%

Number of
Responses

Response
Ratio

Single/never married

7.2%

Married

257

69.0%

Divorced/separated

11.5%

Widowed

2.6%

Domestic Partnership

4.0%

No Responses

5.3%

Totals

372

100%

Ethnicity or Origin

Answer

100%

Number of
Responses

Response
Ratio

African-American

<1%

American Indian, Eskimo or Aleut

1.6%

Asian or Pacific Islander

0.0%

Caucasian

311

83.6%

Hispanic or Latino

<1%

Native Hawaiin or other Pacific Islander

0.0%

Mixed Race

<1%

Other

<1%

Prefer not to answer

5.9%

No Responses

6.1%

Totals

372

100%

Region

Answer

100%

Number of
Responses

Response
Ratio

Midwest

25.0%

Northeast

21.5%

Southeast

21.5%

Southwest

8.3%

West

16.1%

No Responses

7.5%

Totals

372

100%

Please share your comments and questions below to help us serve you better. Thank you.

	Number of Responses
	166

If you would like a response to your comments or questions, feel free to leave your name and email address in the fields below and we'll respond to you shortly!

Answer	Number of Responses
First Name	67
Last Name	65
Email Address	70

	Text Block:
	After you press finish, you will be given the chance to register for our emails containing monthly specials, promotions and more from Horse Health USA. If you don't wish to register for these mailings, simply press finish and close the window to save your survey results.

Online Surveys by