| |
1 =
n/a
, 2 =
Not at all
, 3 =
A little bit
, 4 =
Somewhat
, 5 =
Quite a bit
, 6 =
Highly
| Answer | | Number of
Responses | Rating Score* |
|---|
| Overall look and design of site | |
364
|
5.2
| | Ease of finding what you're looking for | |
363
|
5.3
| | Selection of products | |
363
|
5.4
| | Clarity of product information | |
361
|
5.4
| | Prices relative to other online merchants | |
362
|
5.2
| | Variety of shipping options | |
357
|
5.0
| | Shipping charges | |
361
|
4.9
| | Charges stated clearly before order submission | |
360
|
5.3
|
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
Details
1 =
n/a
, 2 =
Not at all
, 3 =
A little bit
, 4 =
Somewhat
, 5 =
Quite a bit
, 6 =
Highly
| Answer |
1
|
2
|
3
|
4
|
5
|
6
|
|---|
| Overall look and design of site |
4 (1.1%)
|
1 (<1%)
|
4 (1.1%)
|
38 (10.4%)
|
172 (47.3%)
|
145 (39.8%)
| | Ease of finding what you're looking for |
3 (<1%)
|
5 (1.4%)
|
6 (1.7%)
|
40 (11.0%)
|
135 (37.2%)
|
174 (47.9%)
| | Selection of products |
5 (1.4%)
|
1 (<1%)
|
3 (<1%)
|
33 (9.1%)
|
131 (36.1%)
|
190 (52.3%)
| | Clarity of product information |
5 (1.4%)
|
1 (<1%)
|
6 (1.7%)
|
27 (7.5%)
|
133 (36.8%)
|
189 (52.4%)
| | Prices relative to other online merchants |
8 (2.2%)
|
1 (<1%)
|
7 (1.9%)
|
49 (13.5%)
|
120 (33.1%)
|
177 (48.9%)
| | Variety of shipping options |
12 (3.4%)
|
4 (1.1%)
|
9 (2.5%)
|
60 (16.8%)
|
128 (35.9%)
|
144 (40.3%)
| | Shipping charges |
5 (1.4%)
|
17 (4.7%)
|
27 (7.5%)
|
62 (17.2%)
|
92 (25.5%)
|
158 (43.8%)
| | Charges stated clearly before order submission |
5 (1.4%)
|
6 (1.7%)
|
6 (1.7%)
|
32 (8.9%)
|
105 (29.2%)
|
206 (57.2%)
|
Hold the mouse over each color of the bar to see the number of respondents. | Answer |
| Number of
Responses | Rating Score* |
|---|
| Overall look and design of site | | 364 |
5.2
| | Ease of finding what you're looking for | | 363 |
5.3
| | Selection of products | | 363 |
5.4
| | Clarity of product information | | 361 |
5.4
| | Prices relative to other online merchants | | 362 |
5.2
| | Variety of shipping options | | 357 |
5.0
| | Shipping charges | | 361 |
4.9
| | Charges stated clearly before order submission | | 360 |
5.3
|
|