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Overall Survey Results:


Please help us by completing our Survey


1Required How long have you used Sandra Womack as your Mortgage Professional?
 
Answer
0%100%
Number of
Responses		Response
Ratio
This is my first home loan experience with Sandra Womack.
   
2 50.0%
This is my second home loan experience with Sandra Womack
 
0 0.0%
I have used Sandra Womack and staff on several occasions.
   
2 50.0%
Other
 
0 0.0%
No Responses
 
00.0%
 Totals4100%
2Required Was your home loan experience for purchase or refinance?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Purchase
 
4 100.0%
Refinance
 
0 0.0%
Cash Out Refinance
 
0 0.0%
No Responses
 
00.0%
 Totals4100%
3Required Please indicate your level of satisfaction with the following attributes of our service.
 
 1 = Very Disappointed , 2 = Somewhat Disappointed , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Absolutely Satisfied
Answer
12345
Number of
  Responses		Rating
Score*
Did your loan close on time?
 
4 5.0
Were your charges approximately what Sandra estimated?
 
4 5.0
Was Sandra's communication with you satisfactory?
 
4 5.0
Was Carol's communication with you satisfactory?
 
4 5.0
Were we thorough in giving you added information; insurance, flood, taxes?
 
4 5.0
How would you rank the overall experience with Sandra & her staff?
 
4 5.0
How would you rank the courtesy and professionalism of Sandra & her staff?
 
4 5.0
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4Required Please complete the following. From what I have heard from other homebuyers and friends, the service Sandra provided was...
 
Answer
0%100%
Number of
Responses		Response
Ratio
Was much better than I expected
 
4 100.0%
Was about what I had expected
 
0 0.0%
Was much worse than expected
 
0 0.0%
No Responses
 
00.0%
 Totals4100%
5Required How likely are you to use Sandra Womack's mortgage services again?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
 
4 100.0%
Somewhat likely
 
0 0.0%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
 
00.0%
 Totals4100%
6Required How do you feel Sandra Womack & staff would rate compared to other mortgage consultants?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Much better
 
4 100.0%
Better
 
0 0.0%
About the same
 
0 0.0%
Worse
 
0 0.0%
Much worse
 
0 0.0%
No Responses
 
00.0%
 Totals4100%
7Required How did you learn of the services provided by Sandra Womack as a Mortgage Consultant?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Referred to Sandra by a Realtor
   
3 75.0%
Referred to Sandra by a Previous Customer
 
0 0.0%
Referred to Sandra by another source
 
0 0.0%
I am a repeat customer
   
1 25.0%
I found Sandra Womack on a website or social media tool
 
0 0.0%
 Totals4100%
8Please share any comments (any comments may be used as references for future clients or displayed on Sandra's website). 
 
 Number of
Responses
  4
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