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Customer Service Survey: How are we doing?
Progress: 
 


Thank you for your opinion. This survey is used by our service improvement team and is required for us to maintain our ISO 2001:2008 certification. Just by participating, qualified electrical distributors, contractors and specifying engineers will be entered in a quarterly drawing to win a $250 Visa gift card. As always, if you would like to speak to us personally, please call your regional manager:

Gray Sasser- Eastern Region   919-524-8766
Terri Thornton- Central Region    281-799-1532
Jim Duggan- Western Region   832-331-1886
Ross Blanford- Texas & Louisiana   713-419-3227
Fred Rodriguez- International   713-825-0441
Dan Moses- Petroleum   713-859-8711

The survey contains fifteen questions and should only take a few minutes of your time. In order to qualify, a minimum of eight questions must be answered.

There is a limit of one entry per person each quarter.

 
1.

Please enter the information indicated below. We will never sell your contact information


By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Company Name:
Work Phone:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code:

2.

Thinking about your most recent Rig-A-Lite contact(Customer Service, Regional Sales Manager, Agent/Rep), how would you rate the representative’s ability to help you or to get you to someone who could help you? Would you say...

Excellent Very Good Good Fari Poor N/A      
     
  • Comment:

  • 500 characters left.
3.

How would you rate the representative’s overall product knowledge?  Would you say…

Excellent Very Good Good Fair Poor N/A      
     
  • Comment:

  • 500 characters left.
4.

How would you rate the representative on being courteous and willing to assist you? Would you say…

 

 

Excellent Very Good Good Fair Poor N/A      
     
  • Comment:

  • 500 characters left.
5.

How would you rate the representative on being able to help you resolve your issue/need?  Would you say…

Excellent Very Good Good Fair Poor N/A      
     
  • Comment:

  • 500 characters left.
6.

How would you rate the representative on follow-up?  Would you say…

Excellent Very Good Good Fair Poor N/A      
     
  • Comment:

  • 500 characters left.
7.

How would you rate your overall service experience?  Would you say…

Excellent Very Good Good Fair Poor N/A      
     
  • Comment:

  • 500 characters left.
8.

Thinking about your most recent Rig-A-Lite experience, how would you rate R-A-L in regard to price? Would you say…

 

 

Excellent Very Good Good Fair Poor N/A      
     
  • Comment:

  • 500 characters left.