Ranch House Designs, Inc. Survey

Welcome to our online RHD customer service satisfaction survey. We appreciate your feedback and value your opinions on the products, services, and staff performance at RHD.

 
1.

How long have you been a Ranch House Designs, Inc., customer?

Less than 6 months
6 months to 1 year
1 year to 3 years
Over 3 years
I am not currently a RHD customer.
2.

Which of our services do you currently use or have used in the past? Select all that apply.
Web design
Print ad design
Busines card design / printing
E-mail blasts
Signage or oversized vinyl banners
None of the Above
  • Comment:

  • 500 characters left.
3.

What made you choose to hire RHD?
Reputation as the best in the business
Price
Creativity
Personal contact with an RHD staff member
Referral from friend
Customer service
Speed of web site updates
Experience in industry
4.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
5.

How would you rate RHD on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Professionalism
Creativity
Expertise
Turnaround time of Print Services
Turnaround time of Web Updates
Price / Value
Friendliness of staff
  • Comment:

  • 500 characters left.
6.

How would you rate your satisfaction with the following RHD procedures or processes.
 Very Difficult Somewhat Difficult Average Easy Extremely Easy 
Ease of communicating with us
Invoicing / billing procedures
Making a credit card payment
Ease of booking new projects
Ease of submitting web update requests
Getting in touch with us on the phone
Speed of e-mail responses from us
  • Comment:

  • 500 characters left.
7.

How often do you interact with RHD using the following tools?
 Never Yearly Monthly Weekly Daily 
RHD's web site
RHD's blog
RHD Facebook page
RHD Twitter feed
8.

Are you currently a subscriber to our e-mail blast service?
Yes
No
9.

Are you currently a fan of RHD on facebook?
Yes
No
10.

Do you like our new quarterly customer loyalty rewards cards?
Yes - and I use the rewards cards
Yes - but I have not used the reward cards yet
The cards don't matter to me either way.
I dislike the rewards cards.
I have not noticed the rewards cards
11.

How likely is it that you would recommend RHD to a friend? (P.S. Don't forget you can get a $50 referral for every one you refer to us!)
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
12.

Do you have any suggestions for improving our services at RHD?
 

  • 350 characters left.
13.

Are there any additional services that you wish RHD offered?
 

  • 350 characters left.
14.

We appreciate any type of feedback - good or bad - from our clients and peers. Please feel free to leave any additional comments that you think would help RHD improve our services to you.
 

  • 1000 characters left.
15.
What is your gender?
Male
Female
Prefer not to answer
16.
Which category describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
17.

If you are not currently an RHD client, what reasons have prevented you from doing business with us?
 

  • 350 characters left.