Kincaid Coaches

Kincaid Coach Lines Charter Customer Survey
RequiredRequired Question(s)

(Optional) Please enter the information indicated below.  Enter your phone number or email address if you would like us to contact you regarding your experience.

We will use this information solely for the purpose of evaluating the customer experience we are providing on our charters.  This information will NOT be shared with anyone outside of Kincaid Coach Lines nor will we contact you in the future without explicit permission to do so.




First Name:
Last Name:
Home Phone:
Email Address:

Required 2.

Please enter your motorcoach number.
(Enter 'Unknown' if you do not remember the motorcoach number.)


50 characters left.
Required 3.

What were the dates of your charter?
(e.g. Dec 2, 2011 - Dec 31, 2011)


50 characters left.
Required 4.

What city did your charter depart from?


50 characters left.
Required 5.

What was your final destination?


50 characters left.
Required 6.

Please rate all of the drivers on your charter.
(Choose 'N/A' for drivers who did not participate.)

 N/A Poor Fair Satisfactory Excellent 
Driver #1
Driver #2
Driver #3
Driver #4
  • Comment:

  • 500 characters left.
Required 7.

Please rate the following aspects of your experience in booking and taking your charter.

 Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied 
Your drivers
Your experience in booking the charter
Overall responsiveness of our staff.
Our effectiveness in answering your questions.
Timeliness of our response to your inquiry / questions.
Adherence to schedule (were we on time?)
  • Comment:

  • 500 characters left.
Required 8.

Please rank the following characteristics of your charter motorcoach.










 Poor Fair Satisfactory Excellent  
Air-Conditioning / Heating  
Cleanliness (windows, interior, exterior)  
Public Adress System  
Noise Level (inside, outside)  
Restocking of Hand Towels and Toilet Paper  
  • Comment:

  • 500 characters left.

How would you rate your overall level of satisfaction with this charter?

Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied       
  • Comment:

  • 500 characters left.
Required 10.

Would you book another charter with us in the future?

  • Comment:

  • 500 characters left.
Required 11.

How likely is it that you would recommend us to a friend or colleague?

Very unlikely Somewhat unlikely Neutral Somewhat likely Very likely       

Please share any suggestions for improvement.


1000 characters left.