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MIS/Technology Customer Satisfaction Survey

The MIS/Technology Department is committed to continuous improvement in the services we provide. It is important to us that you experience excellent customer service while we workto meet your needs. We value your comments and suggestions and would appreciate your taking a few moments to let us know how you feel we are doing.

 

I know who to contact when I have a technology question or problem.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

The employee who helped me was courteous and professional.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

The employee who helped me appeared knowledgeable and competent.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

Services were provided promptly and completed on time.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

The services provided did not take care of the problem and the technician did not return.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

How would you rate the communication and follow-up of the department?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

How would you rate the e-mail service?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

How would you rate the filtering service for e-mail?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

How would you rate the anti-virus protection service for computers?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

Obtaining service from the Help Desk is easy and accessible.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

The Help Desk technician who answered my call was very courteous.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

The Help Desk technician handled my call quickly.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

My problem was resolved with one phone call or e-mail.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

My phone call was quickly transferred to the person who could best provide assistance.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

Overall, I am satisfied with the quality and reliability of services provided by the MIS/Technology Department.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

Please provide any additional comments or suggestions in the box below.

 

1000 characters left.