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Facilities/Capital Projects Customer Satisfaction Survey

The Facilities Department is committed to continuous improvement in the services we provide. It is important to us that you experience excellent customer service while we work to meet your needs. We value your comments and suggestions and would appreciate your taking a few moments to let us know how you feel we are doing.

 

How would you rate the response time of the maintenance department?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

The job was done correctly the first time without someone having to come back for rework.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

How would you rate the communication and follow-up of the maintenance department?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

The work area was left in a clean and orderly manner.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

How would you rate the quality of the work performed by the maintenance department?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

How would you rate the department's scheduled maintenance appointments?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

The maintenance crew completes tasks other than those already identified when visiting your location?

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

New issues or concerns were brought to the maintenance team's attention?

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

While staff was at your location, did they react positively to complaints?

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
  • Comment:

  • 500 characters left.

How would you rate the effectiveness of the current work order program, SchoolDude?

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

Grounds are maintained and provide a pleasing environment.

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

Obtaining service from the custodial staff is easy and accessible.

Poor
Below Average
Average
Good
Excellent
  • Comment:

  • 500 characters left.

Please provide any additional comments or suggestions in the box below.

 

1000 characters left.