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HRS Payroll Customer Satisfaction Survey

The Payroll Department is committed to continuous improvement in the services we provide. It is important to us that you experience excellent customer service while we work to meet your needs. We value your comments and suggestions and would appreciate your taking a few moments to let us know how you feel we are doing.

 

How do you rate the following?

Response:

 Far Below Expectations Below Expectations Meets Expectations Exceeds Expectations Far Exceeds Expectations 
Ease of contacting the Payroll staff members
The staff's ability and response to handle questions or requests
Friendliness and professionalism of the Payroll staff
Staff's willingness to help or refer questions to the proper level
Promptness of returning calls or e-mail
Staff's knowledge of procedures and regulations
Ease of navigating the HRS web site
Content of the HRS web site

Describe any positive experience you have had with the department or staff member:

 

350 characters left.

Describe any negative experience you have had with the department or staff member:

 

350 characters left.

How do you view the department and staff members as a whole? (i.e., are they professional, do you feel confident in their abilities, etc.)

 

350 characters left.

In what areas do you feel we can improve? (e.g., service, programs, communication, etc.)

 

350 characters left.

Additional comments/suggestions:

 

1000 characters left.