Survey : Questions

	The Purchasing/Supply Services Department is committed to continuous improvement in the services we provide. I tis important to us that you experience excellent customer service as we work to meet your needs. We value your comments and suggestions and would appreciate your taking a few moments to let us know how you feel we are doing.

PERFORMANCE: Please rate your satisfaction with the performance of the Purchasing team in each of the areas below:

	Excellent	Good	Fair	Poor
Courtesy and professionalism
Positive problem solving attitude
Knowledge of products and vendors
Promptness of returning calls
Knowledge of the system's purchasing policies and regulations

How well do we communicate with you in the following areas?

	Excellent	Good	Fair	Poor
Advising you of produce availability
Advising you of porduct substitutes
Advising you of better prices and discounts
Advising you of delivery time

How would you rate us in the following areas?

	Excellent	Good	Fair	Poor
Requests for product information
Requests for help in dealing with vendors when problems occur
Requests for assistance with complex purchases

How would you rate YOUR understanding of:

How well does the Purchasing Department service your department in the areas below:

	Excellent	Good	Fair	Poor
Purchasing requisition processed in a timely manner?
Orders received in a reasonable period of time?
If the wrong merchandise was received, did the Purchasing Department help resolve the problem in a timely manner?

Warehouse orders:

	Strongly Agree	Agree	Disagree	Strongly Disagree
The items ordered from the Warehouse were received in a timely manner
When your order is delivered to your site/department, you open it and inspect it for accuracy immediately
You know what to do if you find a discrepancy in your order
You know what to do when you receive merchandise which is damaged or defective