combined


Overall Survey Results:


First Option Survey


1What is Your Satisfaction Level Regarding the DAPREX Financial Suite of Products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very Satisfied
   
4 18.1%
Satisfied
   
13 59.0%
Neutral
   
2 9.0%
Dissatisfied
   
2 9.0%
Very Dissatisfied
   
1 4.5%
Other
 
0 0.0%
 Totals22100%

2How Do You Feel About the Overall Support You Received From DAPREX?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very Satisfied
   
14 63.6%
Satisfied
   
5 22.7%
Neutral
   
1 4.5%
Dissatisfied
   
2 9.0%
Very Dissatisfied
 
0 0.0%
Other
 
0 0.0%
 Totals22100%

3If You Answered Dissatisfied, What Can First Option Do To Improve Your Situation?
 
 Number of
Responses
  3
4Please Rate Your Previous DAPREX Hotline Support
 
 1 = Always , 2 = Most of The Time , 3 = Sometimes , 4 = Needs Improvement
Answer
1234
Number of
  Responses
Rating
Score*
My Call/Email is returned in a timely manner
   
22 1.4
My Issue is resolved in a timely manner
   
22 1.5
My Account Manager is always polite and helpful
   
22 1.3
I feel the hotline understands my needs and special situations
   
20 1.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


5First Option Utilizes Hotline Support Software and a Team Approach to Address Issues, How Do you Feel About that?
 
Answer
0%100%
Number of
Responses
Response
Ratio
I Really Like that Approach
   
4 18.1%
I Don't Like that Approach
   
4 18.1%
Neutral
   
11 50.0%
Other
   
3 13.6%
 Totals22100%

6How Do You Feel Regarding the Previous DAPREX Distribution of Upgrades?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very Satisfied
   
6 27.2%
Satisfied
   
8 36.3%
Neutral
   
5 22.7%
Dissatisfied
 
0 0.0%
Very Dissatisfied
   
1 4.5%
Other
   
2 9.0%
 Totals22100%

7Do You Feel You Have Adequate Information Prior to the Upgrade Installation. Are there full details?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
14 63.6%
No
   
4 18.1%
Other
   
5 22.7%
 Totals22100%

8The DAPREX Software Has a lot of Functionality, What are Your Favorite Features That Make Your Job Easier?
 
 Number of
Responses
  15
9What Additional Enhancements or Modules Would You Like to See?
 
 Number of
Responses
  14
10Is Your Company Looking to Get Off The iSeries at Some Point?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes, within next year
   
1 5.0%
Yes, within next five years
   
2 10.0%
Possibly
   
7 35.0%
No
   
7 35.0%
 Totals20100%

11Would You be Interested in a Hosted Solution that Allowed You to Keep Your Current Software but Does not Require you to Keep your iSeries?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
6 30.0%
No
   
6 30.0%
Other
   
7 35.0%
 Totals20100%

12For Those of You Who Use Payroll, How Do You feel About the Regulatory Changes that Affect Payroll and Payroll Reporting?
 
Answer
0%100%
Number of
Responses
Response
Ratio
I am kept up to date on all federal and state regulations
   
3 16.6%
I would like to be notified re: upcoming changes as soon as they are made available
   
10 55.5%
Other
   
5 27.7%
 Totals18100%

13Would You Like To Continue The Annual User Group?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
5 23.8%
I would prefer more regionalized meetings
   
1 4.7%
I would prefer webinars
   
6 28.5%
I would like a combination of all of the above
   
9 42.8%
Other
   
1 4.7%
 Totals21100%

14What Types of Training Would You Like for New Employees?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Online Manuals
   
4 18.1%
Self Paced Interactive On-Line Training
   
3 13.6%
Demos
   
2 9.0%
Webinars
   
5 22.7%
All of The above
   
12 54.5%
Other
   
1 4.5%
 Totals22100%

15How Do You Feel About Character Based Screen Presentation? (ie, Green Screen)
 
Answer
0%100%
Number of
Responses
Response
Ratio
I Love it
   
2 9.5%
I Am Accustomed to it
   
9 42.8%
I would like something more visually appealing
   
12 57.1%
It Doesn't Really Matter
   
1 4.7%
Other
 
0 0.0%
 Totals21100%

16Are There Any Recurring Issues You Are Experiencing That Need to be Addressed? Please explain.
 
 Number of
Responses
  10
17If You Had A Wish List of Changes You Would Like to See to the Product Please List Below in Order of Importance.
 
 Number of
Responses
  13
18What is Your Current Role?
 
 Number of
Responses
  21
19Please Add Any Additional Comments You May Have.
 
 Number of
Responses
  8
20The Survey is Anonymous. If you would like to add your contact information you are welcome to do so below.
 
 Number of
Responses
  8
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