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How We Are Doing?
1.

Please rate your Level of Satisfaction with the YWCA in the following areas.  For any areas that you mark either 'dissatisfied' or 'strongly dissatisfied,' please tell us why in the comment box below.

 Very Satisfied Satisfied Neutral Dissatisfied Strongly dissatisfied Does not apply 
Greeting from front desk staff
Helpfulness / knowledge of front desk staff
Friendliness of our staff (other than front desk)
Cleanliness of facility
Hours of operation
Overall level of satisfaction
  • Comment:

  • 500 characters left.
2.

Please rate your Level of Satisfaction with the facilities you use at the YWCA in the following areas.  For any areas that you mark either 'dissatisfied' or 'strongly dissatified,' please tell us why in the comment box below. 

 Very Satisfied Satisfied Neutral Dissatisfied Strongly dissatisfied Not applicable / Don't Use 
Cleanliness of pool
Attentiveness of lifeguard on duty
Cleanliness of locker room(s)
Fitness / cardio equipment - variety offered
Fitness / cardio equipment - ease of use
Fitness / cardio equipment - state of repair
Times of fitness classes offered
Variety / types of fitness classes offered
  • Comment:

  • 500 characters left.
3.

Please rate your Level of Satisfaction with the fitness class(es) you have attended at the YWCA. For any areas that you mark either 'dissatisfied' or 'strongly dissatified,' please tell us why in the comment box below and note which class(es) you attended.

If you have not attended a fitness class at the YW, please skip to Q#4.

 Very Satisfied Satisfied Neutral Dissatisfied Strongly Dissatisfied 
Greeting from fitness instructor
Friendliness of fitness instructor
Knowledge / skill level of fitness instructor
Level of challenge presented in class
Promptness of class start-time
  • Comment:

  • 500 characters left.
4.

If a member, how long have you had a membership at the YWCA?

 

 

50 characters left.
5.

How often do you use the YWCA facilities?

 

3-7 times per week
1-2 times per week
1-3 times per month
Less / Only sporadically
6.

What was the date and time of your last visit?

 

 

50 characters left.
7.

What was the nature of your last visit? (i.e. lap swimming, cardio room, fitness center, Boot Camp class, etc.)

 

 

50 characters left.
8.

What keeps you coming back to the YWCA?

 

 

350 characters left.
9.

What do we do best here at the YWCA? What are your favorite things?

 

 

350 characters left.
10.

Do you have any ideas or suggestions that you would like to share with us?

 

 

 

 

350 characters left.
11.

Would you refer friends or family to be members with us? Why or why not?

 

Yes
No
  • Comment:

  • 500 characters left.
12.

What motivated you to choose the YWCA as your fitness facility?

 

A friend recommended it
Word of mouth
Newspaper advertisement / article
Internet search / YWCA website
Other  
13.

If you would like to be contacted regarding this survey, please provide your phone number, email and name (optional).

 

 

350 characters left.

Thank you for your time!
We appreciate your input!

If you have any questions or concerns in general, or on this survey, please call YWCA Marketing Director Sarah Brubaker at 
(563)242-2110, ext.104.

Thank you!