Automated Business Solutions Customer Satisfaction Survey
Required Required Question(s)

Thank you in advance for participating in this survey.  Providing excellent customer service is a top priority for all of us at Automated Business Solutions. Your responses will assist us in evaluating current performance and identifying areas for future improvement, all to help serve you better!
 
Required 1.

How long have you been an Automated Business Solutions customer?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Required 2.

Which of our services do you use? Select all that apply.
Purchase/lease copiers, printers and/or fax machines
Purchase/lease postage and/or finishing equipment
Managed print services
Call for service on your office equipment
Purchase supplies for your office equipment
Purchase service maintenance agreements on your office equipment
Other  
  • Comment:

  • 500 characters left.
3.

If you have purchased or leased office equipment from us in the past, please rate the following items in terms of preference from Dissatisfied to Highly Satisfied.
 Dissatisfied Somewhat Dissatisfied Neutral Satisfied Highly Satisfied 
My salesperson was knowledgeable of the products being proposed
My salesperson understood the needs of my office
My salesperson presented clearly the cost of equipment being proposed
My salesperson was able to answer my questions quickly and to my satisfaction
My salesperson was easily accessible to me during and after the transaction
  • Comment:

  • 500 characters left.
4.

If you have called for service in the past, please rate the following items in terms of preference from Dissatisfied to Highly Satisfied.
 Dissatisfied Somewhat dissatisfied Neutral Satisfied Highly Satisfied 
My call was answered in a reasonable amount of time
The service dispatcher kept me informed as to the status of my service call (when I should expect a technician, and what the status of parts on order was)
The technician was neat, clean, professional, polite and communicated with me regarding my repair
The technician repaired the machine to my satisfaction
The technician's work order reflected the work completed on the call, parts used on the call and the total charge for the call, if any
  • Comment:

  • 500 characters left.
5.

If you have purchased supplies from us in the past, please rate the following in terms of Never to Always
 Never Sometimes Neutral Often Always 
My supply representative contacts me for my needs on a regular basis
My supply representative informs me of other products available to me
I receive the items that were ordered
My order was received on the day my supply representative said it would be
My order was invoiced correctly
  • Comment:

  • 500 characters left.
6.

If you have called our office in the past with an issue that needed to be resolved by our administrative department, please rate the following items in terms of preference from Never to Always
 Never Sometimes Neutral Often Always 
My call was answered in a timely manner
If I had to leave a message, my call was returned in a timely manner
The representative I spoke with was courteous, professional and understanding of my issue
My questions were answered in a timely manner
My question was resolved to my satisfaction
  • Comment:

  • 500 characters left.
Required 7.

How do we rate overall on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Professionalism
Quality of service
Understanding customers' needs
Sales staff
Price
  • Comment:

  • 500 characters left.
Required 8.

How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Required 9.

How likely is it that you would recommend our products and services to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
10.
Which of the following categories best describes the industry you work in?
Automotive
Advertising
Consulting Services
Education
Entertainment
Financial Services
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Public Relations
Technical Services
Travel
Other  
Required 11.

Did you know we also offer all of the following products and services in addition to the sale of copiers, faxes and printers? Please indicate which services you would like more information on.
Postage and finishing equipment purchase/rental
Digital document storage
Managed Print Services
Fine paper products
Free office workflow evaluation to help reduce your expenses
Nothing at this time thank you
  • Comment:

  • 500 characters left.
12.

Do you have any suggestions for improving our customer service?
 

  • 350 characters left.