Tower Hill Insurance

Tower Hill Customer Login Survey

Tower Hill Insurance is working on improvements to our Customer Login website.  Please take a moment to answer the following 10 questions and help us deliver outstanding service to you.

If you are having trouble registering or logging in, please contact Customer Service at 1.800.342.3407 (8 am - 6 pm Eastern time) or customerservice@thig.com (we will respond within 24 hours).

 Please do not use this survey to make specific requests related to your policy. You should contact your agent or contact us for policy-related inquiries and requests.

 

 

 

 

 
1.

Why did you register for the Customer Login site?

 

 

To view my policy documents online
To pay my bill online
To enroll in automatic payments
Other  
2.

How many times have you visited the Customer Login site in the past year?

 

None
1-3 times
More than 3 times
3.

How would you rate the difficulty of the site registration process?

 

Completed without difficulty
Completed with some difficulty
Unable to complete
Not applicable
4.

How would you rate the difficulty of the one-time payment process on the site?

 

Completed without difficulty
Completed with some difficulty
Unable to complete
Not applicable
5.

How would you rate the difficulty of the automatic payment enrollment process on the site?

 

Completed without difficulty
Completed with some difficulty
Unable to complete
Not applicable
6.

How would you rate the difficulty of the process for changing your credit card/bank account information on the site?

 

Completed without difficulty
Completed with some difficulty
Unable to complete
Not applicable
7.

Compared to similar websites you have used in the past, please rate the following aspects of Tower Hill Customer Login.

 

 Better than most Okay compared to others Not as good as others   
Registration process   
Login process   
Navigation (how easy/difficult is it to move around in the site?)   
Clarity and availability of information   
Ease of completing tasks (e.g., paying a bill)   
8.

If we could add just one more feature to the Customer Login site to make it easier for you to manage your property insurance policy, what would that be?

 

Find or review home contractors
Sign up for electronic documents only (stop receiving policy documents and invoices in the mail)
Submit/View a claim online
Email my agent
Get text messages on my phone when my payment is due or received
Other  
9.

How helpful are the instructions and tips on the site?

 

Very helpful
Somewhat helpful
Not helpful
Not applicable
10.

On a scale of 1 to 5, what is the likelihood that you would use your mobile phone or smartphone to perform the following tasks online?

 

 Not Likely    Very Likely 
Pay my bill
File a claim
Find an agent
Get a quote
Create a home inventory
11.

What is your age group?

 

Under 25
26-35
36-45
46-55
56-65
66+
12.

Please provide any additional site feedback here:

 

 

 

 

1000 characters left.