Customer Service Survey - Retail Stores
1.

When you come to our stores, do you:
Shop
Donate
Both
2.

How many of our Northwest Ohio Goodwill locations do you frequent?
1-3
3-5
5-9
9-13
3.

What store do you frequent the most?
Bowling Green
Cherry Street
Findlay
Reynolds Rd
Tiffin
DeVeaux
Defiance
Great Eastern Shopping Center
Bryan
Napoleon
Ottawa
Findlay Clothing Boutique
Wauseon
Shopgoodwill.com
4.

What date and time was your experience in our store?
 

50 characters left.
5.

Were you greeted upon entering the store?
Yes
No
6.

Were you thanked for your purchase?
Yes
No
7.

Did you receive a receipt with your purchase?
Yes
No
8.

Who was your cashier? (Information can be found at the bottom of your receipt.)
 

50 characters left.
9.

Were you offered a Frequent Shopper's Card?
Yes
No
10.

Were you assisted in a timely manner?

Yes
No
11.

Do you think we have fair pricing throughout or stores?

Yes
No
12.

Do you think we have consistent pricing throughout our stores?
Yes
No
13.

How long was your wait at the register?
 

50 characters left.
14.

Rate the overall level of cleanliness of the store during your visit.

Poor Fair Good Great Outstanding       
      
15.

Rate the overall level of quality of merchandise in the store you visited.
Poor Fair Good Great Outstanding       
      
16.

Rate the quantity of merchandise in the store you visited.
Poor Fair Good Great Outstanding       
      
17.

Rate your overall experience.
Poor Fair Good Great Outstanding       
      
18.

Would you like to be added to our mailing list to receive advance notice of sales, special events and announcements? If so, please provide your e-mail address. * Doing so will also enter you into a monthly drawing for a $10.00 Goodwill gift certificate to be used at any of our Northwest Ohio locations. (Goodwill will not share or sell this information to any other organization or business.)

May we contact you about your participation in this survey? If so, please provide your name, address and phone number.


By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Work Phone:
Home Phone:
Email Address:
emailaddress@xyz.com
Address 1:
City:
State/Province
(US/Canada):
Postal Code:

19.

Additional Comments:
 

350 characters left.

Did you know that Goodwill accepts vehicle and computer donations? For more information about vehicle donations, please click on http://www.goodwillnwohio.com/auction.html. For more information about computer donations, please click on http://www.goodwillnwohio.com/computers.html. Did you know that Goodwill has an online auction store called Shopgoodwill.com? Please visit them at http://www.shopgoodwill.com.  

Do you have a community based donation drive or community garage sale that needs picked up? For more information, please call Sheila Miano at 419-255-0070 ext. 3015. 

*By completing this survey, you will be entered into a monthly drawing for a $10.00 Goodwill gift certificate to be used at any of our Northwest Ohio locations. Email address required to participate in the monthly drawing.