Customer Service Survey - Donation Stations
RequiredRequired Question(s)
Required 1.

What date and time was your experience at our location?

 

50 characters left.
2.

Were you greeted upon entering?

Yes
No
3.

At which location did you make your donation?

 

 

Bowling Green Store
Cherry Street Store
Findlay Store
Reynolds Rd Store
Tiffin Store
Defiance Store
Navarre Ave Store
Bryan Store
Napoleon Store
Ottawa Store
Deveaux Donation Station
Country Squire Donation Station
Perrysburg Donation station
Findlay Donation Station
Holland Sylvania Donation Station
Point Place Donation Station
Bowling Green Donation Station
4.

Were you assisted with your donation?

Yes
No
5.

In what way were you assisted? (Check all that apply)

Our attendant carried the donation for you
Our attendant helped unload your vehicle
None of the above
6.

Were you thanked for your donation?

Yes
No
7.

Were you offered a tax receipt with your donation?

Yes
No
8.

Were your donations handled in a respectful manner by our attendant?

Yes
No
9.

 Was your attendant wearing a name tag? If so, and you remember, please give their name.

 

50 characters left.
10.

Was your attendant wearing a blue Goodwill shirt?

Yes
No
11.

Were you assisted in a timely manner? If not, how long was your wait?

Yes
No
Other  
12.

Was your attendant pleasant/courteous?

Yes
No
13.

How many times a year do you donate to Goodwill?

1-10
10-15
15-20
14.

What time of year do you donate the most?

Spring
Summer
Fall
Winter
All of the above
15.

Rate the overall level of cleanliness of the donation location during your visit.

Poor Fair Good Great Outstanding       
      
16.

Rate your overall experience.

Poor Fair Good Great Outstanding       
      
17.

Would you like to be added to our mailing list to receive advance notice of sales, special events and announcements? If so, please provide your e-mail address. * Doing so will also enter you into a monthly drawing for a $10.00 Goodwill gift certificate to be used at any of our Northwest Ohio locations. (Goodwill will not share or sell this information to any other organization or business.)

May we contact you about your participation in this survey? If so, please provide your name, address and phone number.


By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Work Phone:
Home Phone:
Email Address:
emailaddress@xyz.com
Address 1:
City:
State/Province
(US/Canada):
Postal Code:

18.

Additional Comments:

 

350 characters left.

Did you know that Goodwill accepts vehicle and computer donations? For more information about vehicle donations, please click on http://www.goodwillnwohio.com/auction.html. For more information about computer donations, please click on http://www.goodwillnwohio.com/computers.html. Did you know that Goodwill has an online auction store called Shopgoodwill.com? Please visit them at http://www.shopgoodwill.com.  

Do you have a community based donation drive or community garage sale that needs picked up? For more information, please call Sheila Miano at 419-255-0070 ext. 3015.  

*By completing this survey, you will be entered into a monthly drawing for a $10.00 Goodwill gift certificate to be used at any of our Northwest Ohio locations. Email address required to participate in the monthly drawing.