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2012 Customer Challenge
Required Required Question(s)
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Thanks for taking the time to complete our survey. It will take you no more than a few minutes to complete. Once completed you will have access to a copy of the report we promised.

 

 
 
Required 1.

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First Name:
Last Name:
Company Name:
Email Address:
emailaddress@xyz.com

Required 2.

In light of changing customer expectations between now and 2016, what do you envisage will be your organisation's critical business priorities  over the next five years? Please select your top three.

 

 

 

 
We will improve the quality of our products and services.
We will strengthen our sales and marketing functions.
We will invest in improved customer relationship management capabilities.
We will cut costs in order to cut prices.
We will develop customisation capabilities.
We will shorten our product and service devleopment cycles.
We will involve customers in upstream activities such as product development.
We will bring more customer facing processes in-house.
We will outsoruce more customer facing processes.
We will place more emphasis on issues of corporate responsibility.
We will develop a comprehensive social media strategy.