This survey will take less than 10 minutes and is completely anonymous.
1.

What type of organization do you represent?

 

Non-Profit
County/Municipal Government
Health Care
Faith-Based
Other Funder (Foundation, United Way, Children's Services Council)
2.

What is your primary area of service?

 

 

ABUSE
ADDICTIONS
BASIC NEEDS
EMOTIONAL/MENTAL
FAMILY PROBLEMS
GOV'T/COMMUNITY SERVICES
HEALTH NEEDS
JOBS / TRAINING / EDUCATION
LEGAL/CRIMINAL
SUICIDE
TEEN/YOUTH ISSUES
SPECIAL NEEDS
3.

What is your title?

 

President/CEO or Executive Director
Chief Financial Officer
Senior Vice President
Vice President
Human Resources Director
Development Director
Marketing Director
Program Director
Grant Coordinator
Operations Manager
Call Center Manager
Case Manager
Administrator
Media/PR Relations Other
Other  
4.

How often do you use or tell your clients about the following services? 



 Weekly Monthly Occasionally Never Not aware of service 
Call 2-1-1 on behalf of clients
Give the 2-1-1 phone number to clients for them to call
Online Resource Directory
Downloadable Quick Resource Guides - Resource guides of the most commonly given referrals in certain service areas
Specialized reports or information
Special Needs Connections Helpline - A program funded by Children's Services Council to provide specialized information & referral and crisis services for children with special needs connections
Special Needs Website
Homeless Helpline - A program funded by Broward County to assist those at risk of being homeless or currently homeless
Touchline for Seniors - daily reassurance calls to seniors age 60 or older who live alone
Behavioral Health INFOline - A program funded by Department of Children & Families and Children's Services Council to help those with behavioral health and substance abuse needs.
5.

(Question 4 cont'd)
How often do you use or tell your clients about the following services?

 

 

 Weekly Monthly Occasionally Never Not aware of service 
TeenSpace 211 Website
2-1-1 Brochures or pocket cards to give out to your clients
2-1-1 Speakers/Presentation-
s for your organization or group
After hours call answering
6.

Do you think that 2-1-1 has a visible presence within the service provider community?

 

 

Yes
Somewhat
No
Unable to determine
Other  
7.

What else could/should 2-1-1 be doing to better serve your organization?

 

 

350 characters left.
8.

Please list the top two reasons 2-1-1 is valuable to your organization:

 

 

350 characters left.
9.

Do you think that 2-1-1 has a visible presence within the Broward County community at large?

 

Yes
Somewhat
No
10.

How would you rate the overall performance of 2-1-1?

 

Excellent
Good
Improving
Fair
Poor
Other  
11.

If you called 2-1-1 before, would you call again?

 

Yes
No
I have not called before
12.

Are referrals to your agency appropriate?

 

Yes
No
Unable to determine
Other  
13.

If you called 2-1-1 and received information/referral, were you overall satisfied with the referrals provided

 

 

Yes
No
14.

Do you find 211 Staff to be courteous and responsive?

 

Yes
No
Other  
15.

Please check any items that would be beneficial to you: (check all that apply)

 

 

Reports customized to your organization or geographic area (i.e. number and types of referrals, caller needs, trends, year-to-year comparisons)
County-wide and municipal reports with statistical data, need trends, year-to-year comparisons
E-mail Informational Blasts
Other  
16.

Which 2-1-1 website do you visit the most?


2-1-1 Broward
TeenSpace2-1-1
Special Needs Connections
Club 2-1-1
None of the above
17.

If yes, was it user friendly and informational?

 

 

 Yes No Somewhat   
2-1-1 Broward Main Site   
TeenSpace2-1-1   
Special Needs   
Club2-1-1   
18.

Please tell us how the website or online database might better serve your organization or your clients.

 

 

350 characters left.
19.

Is there anything else you would like to share about your opinion of 2-1-1 services?

 

 

350 characters left.
20.

Please leave your contact information if you would like to come in for a site tour.

 

 

 

350 characters left.