United Residents Housing Complaints Satisfaction Survey
Required Required Question(s)
Progress: 
 

You recently contacted us with with feedback on our service. Please fill out the following questionnaire to help us monitor how we are handling complaints and help us improve the service. Every response received will be entered into a quarterly prize draw to win £20!

 

 
 
Required 1.

Name

 

 

 
 

  • 50 characters left.
2.

Date (DD/MM/YYYY)

 

 

 
 

  • 50 characters left.
3.

Address

 

 

 

 
 

  • 50 characters left.
4.

When you complained, were you given a complaints form that details our complaints procedure? 

 

 

 

 
Yes
No
Required 5.

We aim to respond to a complaint within 10 working days. Are you happy with this ten day turn around target?

 

 

 

 
Yes
No
Required 6.

If you did not receive a response to your question within ten working days, did you receive a "holding reply" informing you when to expect a response?

 

 

 
Yes
No
7.

Were you happy with the response that you received (e.g. letter, telephone call or visit)?

 

 

 
Yes
No
  • Comment:

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