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RTI Survey
1.

 When calling our office, are your questions and concerns taken care of promptly?

 

 

 

 

 
Always
Frequently
Sometimes
Rarely
2.

 

In your opinion, do our customer service representatives represent friendly, knowledegable and courteous sales people?

 

 

 

 

 
Always
Most of the time
Never
Other  
  • Comment:

  • 500 characters left.
3.

Please rank each part of your customer service and sales experience in order of most importance. 

 

 

 

 

(1 = Least Important)
 
Friendly Service
Informative
Product knowledge
Timely answers and solutions
4.

If you receive our Internet Newsletter, how much do you read of this?

 

 

 

 
A quarter or less
From a quarter to half
Half to three-quarters
More than three-quarters
5.

Which email provider do you mostly use to receive and send emails?

 

 
rtci
yahoo
gmail
msn
other
  • Comment:

  • 500 characters left.
6.

If you use another email provider, please give us the reasons that you have chosen to do so.

 

 

 

 
Easier use
Function is better
Web access is easier
Design layout
spam issues
  • Comment:

  • 500 characters left.
7.

Do you read our Quarterly Printed Newsletter that comes in your billing? If you do read our Newsletter, please list which items are your favorites.

 

 

 
Technology articles
Community event section
Promotional's
Company news
Other  
  • Comment:

  • 500 characters left.
8.

Would you be interested in providing content or ideas for this newsletter?

 

 
Yes
No
Maybe
  • Comment:

  • 500 characters left.
9.

What can we do to improve in customer service, marketing or technical service areas of our business?

 
 

  • 350 characters left.