2011 Client Customer Service Survey
Required Required Question(s)

Thank you for taking the time to fill out the below survey to help us improve our services.  Please include your name and email to be eligible for the $100 drawings. 

We have appreciated the opportunity to provide title solutions to you, and look forward to continuing our business relationship throughout next year.
 
1.

Please enter the information indicated below.
First Name:
Last Name:
Company Name:
Email Address:
emailaddress@xyz.com

Required 2.

Can we include your responses in our testimonials?
Yes, you can include my feedback!
Yes, you can include my feedback, but please keep my name anonymous.
No, please keep my comments private.
3.

Prehud Delivery:  How would you rate your satisfication with our prehud delivery?
 Not Applicable Highly Dissatisfied Needs Improvement Acceptable Good Outstanding 
Accessibility
Accuracy of Manual Prehuds
Delivery Timeliness of Manual Prehuds
Ease of Instant Prehud Calculator
Accuracy of Instant Prehud Calculator
4.

Prehud Delivery: Do you have feedback both on how we can improve on and what you think is great?
 

  • 350 characters left.
Required 5.

Ordering: How would you rate your satisfaction with the ordering process?
 Not Applicable Highly Dissatisfied Needs Some Improvement Acceptable Good Outstanding 
Accessibility
Ease of Ordering
Response to Order
Customer Service
6.

Ordering: Do you have feedback both on how we can improve on and what you think is great?
 

  • 350 characters left.
Required 7.

Processing: How would you rate your satisfaction with our processing?
 Not Applicable Highly Dissatisfied Needs Some Improvement Good Outstanding 
Accessibility
Expertise in Complex Situations
Understanding of your Specific Needs
Customer Service
Timeliness
8.

Processing: Do you have feedback both on how we can improve on and what you think is great?
 

  • 350 characters left.
Required 9.

Closing: How do you rate your satisfaction with the closing process?
 Not Applicable Highly Dissatisfied Needs Some Improvement Good Outstanding 
Accessibility
Ability to Close When and Where I Want (when there are not other Limitations)
Ability to Manage Last Minute Issues
Customer Service
Quality of Settlement Agents
10.

Closing: Do you have feedback both on how we can improve on and what you think is great?
 

  • 350 characters left.
11.

Settlement Agents:  Please provide the name and any comments of settlement agents you particularly enjoy, or any that you have had issues with.
 

  • 350 characters left.
Required 12.

Post-Closing:  How do you rate your satisfaction with services after closing?
 Not Applicable Highly Dissatisfied Needs Some Improvement Good Outstanding 
Communication of Settlement Outcome
Delivery Timeliness of Post-Closing Documents
Delivery Timeliness of Funding
13.

Post-Closing: Do you have feedback both on how we can improve on and what you think is great?
 

  • 350 characters left.
14.

Account Executive:  Please rate the Executive managing your account (if applicable)
 Not Applicable Highly Dissatisfied Needs Improvement Acceptable Good Outstanding 
Accessibility
There is a Demonstrated Concern to my Requests
There is a Demonstrated Understanding of My Business
I Receive Adequate Amount of Communication
  • Comment:

  • 500 characters left.
15.

Who is your Account Executive?
Jeff
Chris
Mark
Steve
Marti
Nora
Dainna
Dan
Charles
Pete
Joanna
Not Applicable
Other  
16.

Are you interested in learning more about Advantage Title's services?
Yes
No
  • Comment:

  • 500 characters left.
17.

Do you have any other suggestions for improvement?
 

  • 350 characters left.
18.

Do you know anyone who might be interested in our services?  If so, please provide their contact information for us to follow up.
 

  • 350 characters left.
19.

Please let us know of any employee or service you found especially helpful.
 

  • 350 characters left.

Thank you for taking the time to complete this survey!  Your responses will be used to further improve the services and solutions with Advantage Title throughout 2012.