Overall Survey Results:

A Short 12 Question Community Survey

	Text Block:
	Freedom Work Opportunities is committed to providing quality services; thank you for your honest input to help us further our improvement.

How long have you know about Freedom Work Opportunities?

Answer

100%

Number of
Responses

Response
Ratio

I have not heard of them

0.0%

Less than 1 year

6.8%

1 year to less than 3 years

27.5%

3 years to less than 5 years

17.2%

5 years or more

44.8%

No Responses

3.4%

Totals

100%

Which of our services have you used? Select all that apply.

Answer

100%

Number of
Responses

Response
Ratio

Freedom Treasures Resale Stores

96.5%

Lawn Maintenance or parking lot cleanup

13.7%

Janitorial

3.4%

Mailings

3.4%

Assembly

0.0%

None of the Above

6.8%

Other

3.4%

Totals

100%

Did you know? Select all that apply.

Answer

100%

Number of
Responses

Response
Ratio

Tax credits are available for employers who hire individuals with disabilities

59.2%

FWO services can be tailored for individual businesses

40.7%

FWO participates in community volunteerism

66.6%

Over 250 people are employed by FWO

40.7%

FWO is a Non Profit 501 c 3 Organization

85.1%

FWO is accredited by CARF

33.3%

FWO is a member of HWLBA, Trade First and NARTS

22.2%

Totals

100%

How would you rate your understanding of the disabled adult population

1 = Way Above Average , 2 = Above Average , 3 = Average , 4 = Below Average , 5 = Way Below Average

Answer

Number of
Responses

Rating
Score*

Honesty

1.8

Cleanliness

2.1

Work Ethics

1.8

Friendliness

1.6

Attendance

2.1

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Way Above Average , 2 = Above Average , 3 = Average , 4 = Below Average , 5 = Way Below Average

Answer	1	2	3	4
Honesty	11 (39.3%)	11 (39.3%)	6 (21.4%)	0 (0.0%)
Cleanliness	7 (25.0%)	11 (39.3%)	9 (32.1%)	1 (3.6%)
Work Ethics	9 (32.1%)	15 (53.6%)	4 (14.3%)	0 (0.0%)
Friendliness	15 (53.6%)	10 (35.7%)	3 (10.7%)	0 (0.0%)
Attendance	6 (23.1%)	13 (50.0%)	5 (19.2%)	2 (7.7%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Honesty

39%

21%

1.8

Cleanliness

25%

39%

32%

2.1

Work Ethics

32%

54%

14%

1.8

Friendliness

54%

36%

11%

1.6

Attendance

23%

50%

19%

2.1

How frequently do you support FWO? (donations, shop at stores, attend events and volunteer)

Answer

100%

Number of
Responses

Response
Ratio

Every Week

10.3%

Every Month

51.7%

Once or twice a year

20.6%

Other

17.2%

No Responses

0.0%

Totals

100%

How would you rate your level of satisfaction with Freedom Work Opportunities?

Answer

100%

Number of
Responses

Response
Ratio

Highly satisfied

86.2%

Somewhat satisfied

3.4%

Neutral

6.8%

Somewhat dissatisfied

0.0%

Highly dissatisfied

0.0%

No Responses

3.4%

Totals

100%

How does Freedom Treasures Resale Store rate on the following attributes?

1 = Way Above Average , 2 = Above Average , 3 = Average , 4 = Below Average , 5 = Way Below Average , 6 = N/A

Answer

Number of
Responses

Rating
Score*

Customer service

1.7

Appearance of stores

1.9

Quality of products

2.0

Ease of dropping off a donation

1.9

Ease of scheduling a donation pickup

3.7

Prices

2.1

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Way Above Average , 2 = Above Average , 3 = Average , 4 = Below Average , 5 = Way Below Average , 6 = N/A

Answer	1	2	3	4	6
Customer service	14 (51.9%)	10 (37.0%)	2 (7.4%)	0 (0.0%)	1 (3.7%)
Appearance of stores	10 (37.0%)	12 (44.4%)	4 (14.8%)	0 (0.0%)	1 (3.7%)
Quality of products	8 (29.6%)	13 (48.1%)	5 (18.5%)	0 (0.0%)	1 (3.7%)
Ease of dropping off a donation	20 (74.1%)	2 (7.4%)	1 (3.7%)	0 (0.0%)	4 (14.8%)
Ease of scheduling a donation pickup	9 (36.0%)	2 (8.0%)	1 (4.0%)	1 (4.0%)	12 (48.0%)
Prices	11 (42.3%)	8 (30.8%)	3 (11.5%)	3 (11.5%)	1 (3.8%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Customer service

52%

37%

1.7

Appearance of stores

37%

44%

15%

1.9

Quality of products

30%

48%

19%

2.0

Ease of dropping off a donation

74%

15%

1.9

Ease of scheduling a donation pickup

36%

48%

3.7

Prices

42%

31%

12%

2.1

How likely are you to continue doing business with us?

Answer

100%

Number of
Responses

Response
Ratio

Very likely

89.6%

Somewhat likely

6.8%

Neutral

0.0%

Somewhat unlikely

0.0%

Very unlikely

0.0%

No Responses

3.4%

Totals

100%

How likely is it that you would recommend our services to a friend or colleague?

Answer

100%

Number of
Responses

Response
Ratio

Very likely

82.7%

Somewhat likely

10.3%

Neutral

3.4%

Somewhat unlikely

0.0%

Very unlikely

0.0%

No Responses

3.4%

Totals

100%

Do you have any suggestions for improving our program?

	Number of Responses
	6

What is your gender?

Answer

100%

Number of
Responses

Response
Ratio

Male

3.4%

Female

96.5%

Prefer not to answer

0.0%

No Responses

0.0%

Totals

100%

Which category describes your age?

Answer

100%

Number of
Responses

Response
Ratio

Younger than 18

0.0%

18 - 24

3.4%

25 - 34

6.8%

35 - 44

10.3%

45 - 54

24.1%

55 - 64

37.9%

65 or older

10.3%

Prefer not to answer

6.8%

No Responses

0.0%

Totals

100%

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