Overall Survey Results:


2012 CUSTOMER FEEDBACK ISO-9001 SURVEY


Text Block:
1Who are you?
 
AnswerNumber of
Responses
First Name 94
Last Name 93
Company Name 94

   
2Required E-mail address (johnsmith@abc.ca)
 
 Number of
Responses
  96
3Are you happy with our response to your order requests? (Examples: timeliness of quote response, receipt of acknowledgement, and invoicing)
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
87 90.6%
No
   
3 3.1%
Other
   
5 5.2%
No Responses
   
11.0%
 Totals96100%

4Are you happy with our lead times and on-time delivery performance?
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
82 85.4%
No
   
4 4.1%
Other
   
10 10.4%
No Responses
 
00.0%
 Totals96100%

5Are you happy with our product Quality?
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
87 90.6%
No
   
1 1.0%
Other
   
7 7.2%
No Responses
   
11.0%
 Totals96100%

6On a scale of Bad to Excellent, how do we compare to your other suppliers?
 
 
 
 
 1 = Bad , 2 = Below Average , 3 = Average , 4 = Good , 5 = Excellent
Answer
12345
Number of
  Responses		Rating
Score*
Inquiry response (phone, email, fax)
   
92 4.1
On-time delivery
   
89 4.3
Quality
   
93 4.4
Price
   
89 3.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
7Is there anything we could do to improve your satisfaction? Is there a service you would like us to provide? Would you like to tell us a story of your experience dealing with Hansen Industries Ltd. (good or bad)?
 
 Number of
Responses
  57
Text Block:
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