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McArthur Furniture Survey
1.

How long have you been a McArthur Fine Furniture Client? 
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Other  
2.

Which McArthur Fine Furniture location did you make your most recent purchase?
McArthur Fine Furniture - Calgary, AB
McArthur Fine Furniture - Airdrie, AB
Other  
3.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
4.

How would you rate the showroom where you purchased your merchandise on the following areas?
 Well Below Average Below Average Average Above Average Well Above Average 
Showroom was inviting and comfortable
Sales tags and signage was displayed appropriately
there was a variety of looks and styles of furniture to meet your needs
  • Comment:

  • 500 characters left.
5.

How would you rate the Interior Design Consultant that worked with you on the following areas:
 Well Below Average Below Average Average Above Average Well Above Average 
Making you feel like a valued client
Their overall ability
Understanding your furniture and design challenges
  • Comment:

  • 500 characters left.
6.

How would you agree with the following aspects of your delivery experience:
 Disagree Agree    
A delivery appointment was scheduled which satisfied your needs    
The delivery personnel arrived on schedule    
The delivery personnel took great care with the delivery and install    
The condition of the merchandise was to my satisfaction    
  • Comment:

  • 500 characters left.
7.

How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
  • Comment:

  • 500 characters left.
8.

How likely are you to purchase from McArthur Fine Furniture Again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Other  
9.
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
10.

Which of the following most influenced your decision to purchase from McArthur Fine Furniture?
Previous positive experience
Conveniently located
Offered me the best value
Best selection
Excellent sales and customer service
  • Comment:

  • 500 characters left.
11.

How do we rate in comparison to other Furniture and Home Decor Stores?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Other  
12.
Do you have any suggestions for improvement?
 

  • 350 characters left.
13.
What is your gender?
Male
Female
Prefer not to answer
14.
Which of the following categories describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
15.

Please enter the information indicated below.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Email Address:
emailaddress@xyz.com
City:
State/Province
(US/Canada):
Postal Code: