Greenfield Plato's Closet Customer Service Survey
RequiredRequired Question(s)
Required 1.

Please answer the following regarding your first impression of the Greenfield Plato's Closet store.
 Yes No    
Were you greeted within 15 seconds of entering the store?    
Did you feel welcome?    
Did the employee identify your needs?    
  • Comment:

  • 500 characters left.
Required 2.

On my last visit to the Plato's Closet in Greenfield, I did the following:
Sold items
Bought items
Sold and bought items
Made a return
Did not buy or sell anything
Other  
Required 3.

Please rate the following about selling items to Plato's Closet in Greenfield.
 Strongly Disagree Partially Disagree Neutral Partially Agree Strongly Agree Not Applicable 
Staff completely explained how to sell items to my satisfaction.
Staff gave me an accurate estimate on the time to review my items.
Staff let me know what items and styles they currently need and are buying.
Staff clearly explained why they did not buy some of the items.
I received a fair amount for what I sold.
I will sell items again.
  • Comment:

  • 500 characters left.
Required 4.

Please rate the following about making a purchase from Plato's Closet in Greenfield.
 Strongly Disagree Partially Disagree Neutral Partially Agree Strongly Agree Most Likely 
I found what I was looking for.
I like having the styles of girl's jeans separated into skinnies vs. boot cut.
There was a large selection of items.
The choices offered were in style.
The choices offered were in good condition.
I got a good deal on the items I bought.
  • Comment:

  • 500 characters left.
Required 5.

Please rate your interaction with our staff at the Greenfield Plato's Closet store.
 Yes No Not Applicable   
Did an employee offer you a fitting room?   
Did an employee suggest additional items to go with your purchase?   
Did an employee offer to hold your items while you continued to shop?   
Did an employee tell you our return policy when you checked out?   
Did an employee offer you a customer appreciation card?   
Did an employee invite you to join our email club?   
Did an employee ask you to follow us on Facebook or Twitter?   
  • Comment:

  • 500 characters left.
Required 6.

Please rate the following about your visit to the Plato's Closet in Greenfield.
 Strongly Disagree Partially Disagree Neutral Partially Agree Strongly Agree Not Applicable 
Merchandise was organized and easy to find.
Store was clean.
Staff was respectful, friendly, and helpful.
Staff thoroughly explained how to sell items.
  • Comment:

  • 500 characters left.
Required 7.

How likely are you to do the following?
 Very unlikely Somewhat Unlikely Neutral Somewhat Likely Very Likely 
Refer a friend or relative to Plato's Closet.
Sell more items in the future.
Make additional purchases in the future.
  • Comment:

  • 500 characters left.
Required 8.

Please tell us the date and approximate time of your visit to the Plato's Closet Greenfield store.
 

350 characters left.
Required 9.

Please tell us the name(s) or give a description of the staff member(s) who assisted you during your visit to the Greenfield Plato's Closet store.
 

350 characters left.
10.

Please tell us what we can do to improve your shopping and selling experience at Plato's Closet in Greenfield.
 

350 characters left.
11.

Thank-you for completing our survey.   We appreciate the time you took to fill it out. 

Please enter the information indicated below to be entered into our drawing for a $50 Plato's Closet Gift Card.

One $50 Plato's Closet gift card will be awarded on July 1, 2012.  The winner will be notified by email or phone.   Please provide an email address or a phone number where we can contact you if your survey is randomly drawn as the winner of the gift card. 

If this information is left blank, your survey will not be included in the drawing.

First Name:
Last Name:
Work Phone:
Home Phone:
Email Address:
emailaddress@xyz.com

12.

I am not a member of your email club so please add me to your email list. 

If Yes, be sure to fill in your email address in the question above.
Yes
No