PATCO Communications

As the new PATCO general manager, I believe the best customer service emerges from an on-going conversation between passengers and the people who serve them. I'd like to take a little time to understand the terms of our conversation: How should I reach out to you? What are the most convenient ways for you to reach out to me? And how I can I make sure we're hearing each other?

This brief survey will help me and the rest of the PATCO team make certain we're hearing you and meeting your needs as effectively as possible. We hope you'll take a few minutes to respond.

Thank you for your time, and thank you for riding PATCO.

Sincerely,

John Rink

 

 

 
1.

Where do you get most of your information about PATCO? (Please select all of the responses that apply.)

 

PATCO website
Local newspapers
Local advertisements
Social media (Facebook, Twitter, You Tube, Google+, etc.)
PATCO timetables
Smartphone application(s)
Television
Radio
Word of mouth
Transit magazines / publications
Advertisements in PATCO stations
Advertisements in other transit stations
Other  
2.

How would you prefer to get most of your information about PATCO? (Please select all of the responses that apply.)

 

PATCO website
Local newspapers
Local advertisements
Social media (Facebook, Twitter, You Tube, Google+, etc.)
PATCO timetables
Smartphone application(s)
Television
Radio
Word of mouth
Transit magazines / publications
Advertisements in PATCO stations
Advertisements in other transit stations
Other  
3.

Which of the following communication devices do you own or regularly use? (Please select all of the responses that apply.)

 

 

Cellphone
Smartphone (For example: iPhone, Android phone, Blackberry, other computer phone)
Tablet computer (iPad, Kindle Fire, other touch-screen computer pad)
Personal computer
Other  
4.

Which of the following interactive communication devices do you regularly carry with you on the PATCO train? (Please select all of the responses that apply.)

 

 

Cellphone
Smartphone (For example: iPhone, Android phone, Blackberry, other computer phone)
Tablet computer (iPad, Kindle Fire, other touch-screen computer pad)
Personal computer
Other  
5.

How would you prefer to contact PATCO? (Please select all of the responses that apply.)

 

Email through the PATCO website
Through Social media (Facebook, Twitter, You Tube, Google+, etc.)
Direct email
Through the U.S. Mail
Through a PATCO smartphone application(s)
A telephone call to a customer service representative
Face-to-face contact with a customer service representative
Other  
6.

Would you be willing to participate in regular customer service surveys?

 

Yes
No
7.

In what format would you be most likely to participate in a PATCO customer service survey?

 

An online survey accessed through the PATCO website
An online survey accessed through a PATCO smartphone application
A paper survey dropped on PATCO rail car seats and returned to marked receptacles in stations
A random survey research call from PATCO to residents of South Jersey
8.

Would regular PATCO customer service surveys be beneficial?

 

Yes. It's important for PATCO to get regular customer feedback.
Yes, but only if PATCO management acts on customer feedback.
No. I'm too busy to participate in surveys.
No. Big organizations don't really care what I think. They just go through the motions.
I don't know.
Other  
9.

If PATCO conducted regular customer surveys, would you want to know the results of those surveys?

 

Yes, I'd like to see them posted on the PATCO Internet site.
Yes, please blast email them to me.
Yes, I'd like to get them on a PATCO smartphone application.
Yes, please post them in PATCO stations.
No
I don't know.
Other