AmericanIRALogo

American IRA, LLC Survey
Progress: 
 

How long have you used our SERVICES?

Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more

Which of our SERVICES did you most recently use?

Opened a New Account
Purchase, Sale, or Exchange of an Asset
Distribution or Transfer of Funds
Closed an Account
Spoke to an Account Specialist About My Account
Other  

How long did it take our team to return your e-mail?

Less than 2 hours
2.25 to 4 hours
4.25 to 8 hours
8.25 to 24 hours
24.25 to 48 hours
Not Applicable
Other  
  • Comment:

  • 500 characters left.

How long did it take our team to return your phone call?

Less than 2 hours
2.25 to 4 hours
4.25 to 8 hours
8.25 to 24 hours
24.25 to 48 hours
Not Applicable
Other  
  • Comment:

  • 500 characters left.

Do you feel that your question has been fully answered?

Yes
No
  • Comment:

  • 500 characters left.

Did your account specialist greet you professionally and identify themselves to you?

Yes
No
  • Comment:

  • 500 characters left.

Which employee did you speak to about this issue?

Please check all that apply.

 

Diann
Erika
I'juana
Rebecca
Sean
Traci
Other  
  • Comment:

  • 500 characters left.

Please rate your experience with your account specialist.

Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.

How do we rate on the following attributes?

 Well Below Average Below Average Average Above Average Well Above Average Not Applicable 
Customer service
Professionalism
Quality of SERVICES
Understanding customers' needs
Knowledge of Our Staff
Price
  • Comment:

  • 500 characters left.

How likely are you to continue doing business with us?

Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.

How likely is it that you would recommend our SERVICES to a friend or colleague?

Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.