2011-12 Season Lab Services Survey
RequiredRequired Question(s)

This customer survey is being sent to selected customers currently using ICIA labs (Conventional and/or Genetics Lab).  The goal of this survey is to gather candid feedback enabling us to improve the quality of the services to our customers.

We value your time and your opinion.  Upon receipt of your completed survey, when written comments are included, we will apply a $25 credit to your account.

Please select the rating below that best indicates your impression of the service you received this season.  There is also space provided for additional comments.


Should you choose to respond, please do so by April 2, 2012.  Thank you!

 
 

Customer Service

 
 
Required 1.

Please rate the professionalism of ICIA personnel

 

 
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 2.

At times when you call the office, do you feel your call is directed to the appropriate person efficiently?

 
All of the time Most of the time Some of the time Rarely        
       
  • Comment:

  • 500 characters left.
Required 3.

ICIA staff response to specific problems or requests was...
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 4.

Please rate the overall customer service provided by ICIA management

 
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 5.

Please rate the overall customer service provided by the ICIA staff

 
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.

Communication

 
 
Required 6.

The frequency at which ICIA distributes communication regarding seed quality is satisfactory

 
Strongly agree Agree Somewhat agree Disagree Strongly disagree       
      
  • Comment:

  • 500 characters left.
Required 7.

ICIA communication regarding seed quality is helpful and relevant to your business

 
Strongly agree Agree Somewhat agree Disagree Strongly disagree       
      
  • Comment:

  • 500 characters left.

ICIA Tools

 
 
Required 8.

Please rate the ease of reading/interpreting ICIA printed lab reports
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 9.

Please rate LabLink as a tool to review and analyze test result data
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 10.

Does LabLink give you access to the level of detail you require?

 
Yes
No
Other  
  • Comment:

  • 500 characters left.
11.

 Do you have any suggestions specific to LabLink?

 
 

1000 characters left.
Required 12.

Please rate BarLink as a tool to barcode label samples
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
13.

 Do you have any suggestions specific to BarLink?

 
 

1000 characters left.

Lab Services

 
 
Required 14.

The turnaround time for test results was...?
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 15.

 Were you satisfied with the consistency of your test results from ICIA this season?

 
Yes
No, please include an explanation below
  • Comment:

  • 500 characters left.
Required 16.

The availability of tests you need for your quality program is...
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.
Required 17.

Is ICIA your primary lab for seed testing?

 
Yes
No, if not please see question 18
  • Comment:

  • 500 characters left.
18.

If not, what prevents you from using ICIA as your primary lab?

 
Tests offered
Location
Price
Online Tools
Other  
  • Comment:

  • 500 characters left.
19.


Are there additional tests/services not currently offered that would be helpful to your quality program?
 

1000 characters left.

Summary

 
 
20.

Do you have any general suggestions for improvement?

 

 

 
 

1000 characters left.
Required 21.

Your TOTAL satifaction with ICIA Lab Programs is...

 

 
Excellent Good Fair Poor N/A       
      
  • Comment:

  • 500 characters left.

Thank you again for your time and feedback ~ it is appreciated.

To contact ICIA directly please email icia@indianacrop.org or call 866.899.2518